(HE)
NOW A TARGET 12
CONSUMER
INVESTIGATION --
CHECKOUT TECH.
SOME GROCERY STORES
ARE USING ARTIFICIAL
INTELLIGENCE TO CATCH
SHOPLIFTERS.
(M)
WE'VE LEARNED THE
TECHNOLOGY IS ALREADY
USED IN RHODE ISLAND
AND MASSACHUSETTS.
(HE)
CONSUMER
INVESTIGATOR SUSAN
CAMPBELL FOUND OUT
HOW IT WORKS -- AND
HOW IT COULD SAVE YOU
MONEY.
THE TECHNOLOGY IS CALLED
STOPLIFT.
THE GUY WHO CREATED IT
USED TO DEVELOP REAL-TIME
FACIAL RECOGNITION SYSTEMS
TO LOOK FOR TERRORISTS IN
AIRPORTS..
HE REALIZED SIMILAR
TECHNOLOGY COULD BE USED
AT THE CHECKOUT.
NATS: 14:57:58 he pretends to
scan
it...
SHOPLIFTERS CAUGHT ON
CAMERA...
NATS: 15:54:15 here they paid
for
the bananas and the orange, but
not
the 2 cases of wine.
SC - 14:28:07 how big of a
problem
is theft in a grocery store?
MK - 14:28:11 in the US it's
about a
13 billion dollar problem
annually.
MK - 14:31:18 for every item
that is
stolen...
MK - 14:31:32 they have to sell
50
more just to make up for the 1
that
was lost :36 as you can
imagine,
that's really very difficult for
the
retailer
SO MALAY KUNDU CREATED
STOPLIFT.
THIS ARTIFICIAL INTELLIGENCE
TECHNOLOGY ANALYZES
SECURITY VIDEO TO
AUTOMATICALLY DETECT THEFT
OR ERRORS AT THE CHECKOUT.
It can actually tell what you've
handled versus what you've rung
up. :35
NATS: 14:51:48 that's going
straight
into the bag w/o getting
scanned.
WHEN CASHIERS ARE IN ON IT...
KUNDU CALLS IT
SWEETHEARTING.
14:29:08 it happens where a
cashier is hooking up their
friends,
family, fellow employee, w/
stuff for
free simply by not scanning it
:17
14:29:26 I'm giving a sweetheart
deal. and it turns out that's
really the
easiest way to steal :30
ALL OF THIS --- COULD COST
YOU AT THE CHECKOUT.
BV - NATS: 12:20:45 one big
family
going on here
BRIAN VICENTE'S FAMILY HAS
OWNED AND OPERATED
GROCERY STORES IN
MASSACHUSETTS FOR YEARS.
HE SAYS... SHOPLIFTING -- OR
EVEN JUST DISTRACTED
CASHIERS WHO MISS
SCANNING SOME ITEMS -- CAN
AFFECT PRICES YOU PAY.
BV - 12:16:45 we bring in
orders, we
have a certain amount of money
we're expecting to make on that
and
when we don't make that amount
of
money on there, it has to come
from
somewhere else.
SO VICENTE'S STORES USE
STOPLIFT.
HE SAYS... THE TECHNOLOGY
HAS CUT DOWN ON LOSS...
BV - 12:1946 the stoplift eye is
really deep :47
SC - 14:32:49 a lot of people
might
see this and say this sounds a
little
big brother-y when we have
cameras trained at all portions
of the
store. Is there a concern that
this is
too invasive?
MK - 14:33:03 actually it's
interesting. The cameras have
been
in stores for years. They're
already
recording the video. but right
now,
nobody goes and looks at it
unless
they realized that they've been
stolen from :15
OUTRO - ACCORDING TO
KUNDU... STOPLIFT
TECHNOLOGY HAS CAPTURED
MORE THAN 2.7 MILLION
INCIDENTS AT CHECKOUTS
AROUND THE WORLD.
WITH THE TARGET 12
INVESTIGATORS, SC EWN.
(M)
THANKS SUSAN.
AND COMING UP NEW AT
SIX -- HOW THIS
CHECKOUT TECH COULD
COULD HELP IN SAVING
YOU TIME DURING YOUR
NEXT TRIP TO THE STORE.
NOW, CHIEF METEORLOGIST
NOW AT SIX, OUR TARGET
12 CONSUMER
INVESTIGATION,
CHECKOUT TECH,
CONTINUES.
AT FIVE... WE SHOWED
YOU HOW SOME GROCERY
STORES IN RHODE ISLAND
AND MASSACHUSETTS
ARE USING ARTIFICIAL
INTELLIGENCE TO CATCH
SHOPLIFTERS.
(MM)
NEW AT SIX... WHY THIS
TECHNOLOGY COULD
ALSO SPEED UP THE
PROCESS AT SELF-
CHECKOUTS FOR LAW-
ABIDING SHOPPERS.
CONSUMER
INVESTIGATOR SUSAN
CAMBPELL EXPLAINS.
IF YOU'VE EVER USED THE
SELF-CHECKOUT... YOU'VE
PROBABLY CAUSED AN ALERT
OR 2..
THE MACHINE STOPS
WORKING... TELLS YOU YOU
NEED AN ASSOCIATE'S HELP...
AND YOU'RE NOT SURE WHAT
WENT WRONG.
WHILE YOU'RE WAITING FOR AN
EMPLOYEE TO HELP... YOU
REALIZE... YOU COULD HAVE
JUST PAID FOR YOUR
GROCERIES IN A TRADITIONAL
LINE.
NOW - A MASSACHUSETTS
COMPANY SAYS... IT HAS THE
SOLUTION TO KEEP THE SELF-
CHECKOUT LINE RUNNING
SMOOTHLY.
we'll see quite a bit of people
treating themselves to things
for free
w/o scanning them :27
THIS SURVEILLANCE VIDEO IS
REAL.
A SHOPPER... CAUGHT ON
CAMERA... STEALING FROM THE
GROCERY STORE.
he pretends to scan it then he
picks
up the bag so it never hits the
weight scale so self checkout
was
blind to it.
THE TECHNOLOGY BEHIND THIS
VIDEO IS CALLED STOPLIFT.
IT'S ARTIFICIAL INTELLIGENCE
TYPICALLY USED TO STOP
SHOPLIFTERS.
MALAY KUNDU CREATED IT.
HE SAYS... IT DOESN'T JUST
CATCH BAD GUYS.
the same technology that we're
using for identifying fraudulent
behavior at a self checkout
turns out
to be equally good at
identifying
legitimate behavior just the
opposite. :58
KUNDU SAYS... THIS
TECHNOLOGY REDUCES FALSE
ALERTS AT THE SELF
CHECKOUT BY AS MUCH AS 90
PERCENT.
So the classic case is you've
got a
lady at a self checkout, she's
got her
handbag, she's trying to ring up
stuff
and then she says just let me
put
this down :20
When she puts it down all of a
sudden the self checkout says
hey
unexpected weight increase and
unexpected item in bagging
area..
:37
we're able to actually prevent
that
b/c we're able to identify that
the
handbag is actually a non-
merchandise item and so it's not
fraud. it's just natural
behavior :51
A TIME-SAVER...
scan
....WHEN YOU'RE SCANNING.
IN THE FUTURE... YOU MAY NOT
EVEN HAVE TO GO THROUGH
THE CHECKOUT.
KUNDU SAYS HIS COMPANY IS
WORKING ON TECHNOLOGY
THAT WOULD TRACK THE
GROCERIES THAT YOU PUT IN
YOUR CART... AND
AUTOMATICALLY CHARGE YOU
WHEN YOU LEAVE THE STORE.
WITH THE TARGET 12
INVESTIGATORS, SUSAN
CAMPBELL, EYEWITNESS NEWS.