hello welcome back to the happy hut!
you have bought something on Amazon and you've instantly regretted it and you're wondering
if you can send it back?
it's tiny!
not only that but send it back for free and get a full refund
me too because look I bought these two items here and they're no good
I need to get them back all you need to do is just tick a few boxes,
put the stuff back in the box that it came in, and get yourself over to the post office
I don't know why I’m being so aggressive!
...and take a lovely trip to the post office you and me are gonna do this together and
we're gonna get our money back! this is the dad delivers vlog where I try
to do something new each and every day and this is new because I haven't sent TWO items
back at once so we'll see how that goes the first thing we want to do is to make sure
that you are logged into your Amazon account I’m in the UK so this is what my Amazon
homepage looks like but if you go up to the top of the screen
there you can see this menu “returns and orders”
so we'll click on that and that opens up all of your orders from the past three months
you can change how long back it goes here but the item that I want to send back - well
the two items I want to send back - are right here
they are a vans backpack and a Spigen screen protector
shall I tell you what was wrong with them?
no I’ll save that I’ll say that but later on but the first thing you want to do is to
find this menu item here “return or replace items”
so if we click on that and it opens up all of the items that were delivered as part of
that delivery and oh my goodness this was quite a haul
I bought some things for my daughter but I also bought this backpack
so I’m going to tick on the box for the backpack and then I’m going to click on
this menu here “why are you returning this?”
if you click on the menu it... it brings up all of the possible reasons that you're allowed
to select so we've got you found a better price...
they're missing parts or the package was damaged... or the item is defective
but I think the one that fits me most is that it's not useful for intended purpose
we thought from the photo that it would be the size for a schoolboy but it's more like
a little handbag unfortunately you can put details in this box here but I’m
not going to bother doing that so let's go down to the second item that I want to return
three pack of samsung galaxy s9 screen protectors it was so dumb: the listing says samsung galaxy
s9 plus screen protector I thought that meant an s9 PLUS a screen protector
I thought it was an additional thing I didn't realize there was an actual phone called the
s9 plus there's a help article down here for why don't
I see all of my items you might want to pause but I’m just going
to continue now and that brings up a summary “how can we make it right”
so I’m going to choose refund to Amazon account balance on both of them
and then we're going to tick the box here yes please issue my refund to my Amazon account
lots of different options for sending things back
the one I found the easiest even though they recommend hermes drop off is to drop it off
return it to the royal mail and what's great is that they'll sort it all
out I’ll show you the process in a moment so I’m going to choose Royal Mail drop off,
print in store and then we'll click on “confirm your return”
so here we now have “your return summary” Amazon have sent me an email
here's what the email looks like we've accepted your return request
it takes a while for this email to arrive so don't worry if it doesn't appear instantly
but it gives you this QR code on the screen here the idea is that we'll pack up the items
and we'll go to the post office and they will zap this QR code and then they'll take it
away for you you don't have to label it, you don't have
to... you don't have to do anything it's fantastic
here if you want to pause, here are the instructions for how to take it to your nearest post office
so I’ve got an idea: should we pack up the items go to the post
office?
let's see if this works!
I’m going to let you know if I get paid in a minute in a moment, that's after I’ve
handed it in at the post office let's go in “Cashier Number 2 please”
Lovely hi I’ve got an Amazon return?
perfect, there we go.
Put it on the scales Lovely send that in.
that's it thank you it was THAT quick!
look I’ve got proof of postage let's find out now if I get the money back
that was at 3:20 one hour 40 minutes later I get this email
from Amazon refund total 4.99 and for the vans backpack I got 28 pounds back so we did
it!
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