Troubleshooting Printing and Scanning Issues After a Windows 10 Update or Upgrade
Some HP printers might not be compatible with the latest Windows 10 update or upgrade.
Try printing a document, or photo.
Depending on the software, click on File.
Select Print and then click Print.
If you are unable to print or scan after a Windows 10 update,
follow these steps to get your printer connected and printing again.
First, restart your computer at least once after updating Windows 10.
To restart, on the lower left, click the Start button and then click the Power icon.
Select restart.
Once the computer restarts, try printing a document again.
Depending on the software, click on File, select Print, and then click Print.
If the printer still won't connect, check if your printer is compatible with Windows 10.
To check printer compatibility, open a browser window and go to support.hp.com.
Click Diagnostics, and then select Windows 10 Support.
Scroll down on this page and under Windows 10 Support, select Printing.
On the page that opens, scroll down and click on View Windows 10 Compatible Printers.
The list of Windows 10 compatible printers opens.
Scroll down the list to find your printer.
Click the plus icon to see all printer models.
If your printer is compatible with Windows 10, in your browser, go to support.hp.com.
Click Diagnostics, select Print and Scan Doctor.
Click Download Print and Scan Doctor.
When prompted, depending on your printer status, click Yes if your printer displays an offline status
or click No if your printer is online to download the right software version to resolve the problem.
Once the download is complete, open the file to begin installation.
If prompted, select Yes to continue.
Review the terms of data collection and click Continue.
Make sure that your printer is turned on.
When prompted, click Start.
HP Print and Scan Doctor displays all connected printers and scanners.
If you do not see your printer listed, click My product is not listed.
Otherwise, select the device with which you're having issues, and then click Next.
HP Print and Scan Doctor checks your printer connection
to identify any issues and recommends steps to fix the problems.
Follow the troubleshooting prompts to fix the detected problems.
Try printing a document again.
Depending on the software, click on File, select Print, and then click Print.
If the problem persists, uninstall any printer drivers and then reinstall them.
Disconnect the USB cable between the printer and the computer,
if your printer is connected via a USB connection.
In Windows, search for and open Add or Remove Programs.
Search for HP and look for all software with your printer's name.
Click on the software with the printer's name and then click Uninstall.
If you find HP Smart in the list of installed programs, uninstall HP Smart app too.
Once the software has been removed, restart your computer.
Now, reinstall the latest drivers and apps for your printer.
Open a browser and go to 123.hp.com.
Enter your printer model
and then click Next.
Download the recommended drivers for your printer.
Once the download finishes, open the software
and follow the guided instructions on-screen to finish setting up your printer on your computer.
Try to print a document again.
Depending on the software, click on File, select Print, and then click Print.
If the printer still won't connect, try using System Restore.
To do this, follow the recovery options for Windows 10
by going to support.microsoft.com and searching for System Restore.
Click the Playlists tab in YouTube to find HP videos in other languages.
And search our channel to find official HP Support videos.