Hi DIYers.
This is Michael from Alarm Grid and today I'm
going to be talking about receiving
firmware updates on your Honeywell Home Tuxedo keypad.
This also applies to the Resideo Tuxedo keypad.
Any of the new keypads that look like this one right here.
So firmware updates.
They're applied to the Tuxedo to provide new features,
to fix any issues, and to make general improvements
in using the keypad.
They are applied automatically and they
are pushed down from the Resideo AlarmNet servers.
So you have to have the Tuxedo connected to a Wi-Fi network
because that's the only way it can receive IP connectivity,
IP being internet protocol.
So like I said, you get the firmware updates
for general improvements, adding new features
if they were to release something new,
then they would receive a firmware update.
Critical firmware updates are pushed down to the keypad
automatically.
They're just automatically sent down.
You don't get a prompt when a critical firmware update is
being performed, but you will have the Tuxedo reboot
about 15 seconds after the firmware update is sent down.
So that's one thing that will happen
when there is a firmware update that is applied to the Tuxedo.
But you do need to make sure that you have firmware updates
enabled on the keypad.
So I'm going to show you how to do that now.
If you don't have the firmware updates enabled,
then they won't get pushed down.
And there are a few other things that you also want to check,
but I'll go over those in a little bit.
But the thing you want to look at
to make sure that you are able to receive automatic
over the air firmware updates--
OTA, over the air.
So we're at the main screen of the Tuxedo
and we'll press the gear icon-- the settings icon--
at the bottom and we'll choose system info.
And then you see enable remote upgrade.
And we have the box checked, which
means will be receiving firmware updates,
assuming that the system is good and we have everything
else, all the requirements met and that there is a firmware
update available.
Firmware updates are only released periodically.
You don't see them all too often.
Often, once a product gets settled down
and they get most of the kinks out of it
and the features out of the way, you
will rarely see some updates.
But you should keep an eye out for them.
We'll post about them on our blog
and keep you updated if there are
any important firmware updates for your Tuxedo.
But just know that you do want to keep
this enabled remote upgrade box checked.
Just keep that there and then that way
you'll be ready to receive firmware updates.
So once you have that, you can just
press the home icon in the upper right corner
and go back to the home screen.
So that's good.
That setting will be automatically saved.
We didn't change it.
We already had it enabled, but if you do change it
then it's just a little toggle box then
it will automatically be saved when you exit.
Now, so there are a few things to keep
in mind to make sure that you do receive firmware updates.
First of all, like I said, you have
to have the Tuxedo connected to the Wi-Fi network.
That's how it communicates with the AlarmNet servers,
so that way the firmware updates can
be pushed down to the keypad.
If it's not connected to Wi-Fi, then you'll
want to go and connect it to a Wi-Fi network.
We have a different video that tells you how to do that--
pretty simple.
But that's the only way it can receive updates.
Remember, the Tuxedo he's not a communicator
on behalf of the VISTA system.
It's just communicating with the AlarmNet servers
across Wi-Fi for relaying ZWave automation commands
and receiving the firmware updates,
and also for getting the weather forecast in the upper right
corner there that you can see on the main screen there.
Some other things you want to check,
if the Tuxedo is connected with a Honeywell VISTA system, which
in most cases it is, because you're
using it as a keypad controller for your VISTA system.
Then the VISTA system will need to be disarmed.
There should not be any faulted zones
and there should be no trouble conditions.
So something like a low battery, AC power loss.
If there is just any trouble condition,
you'll want to go ahead and fix that to clear the trouble
conditions so that way the firmware updates
can be sent down.
There should be no zones in alarm memory.
Make sure to clear any latched alarms.
If there are zones in alarm memory,
then the firmware update will not be pushed down.
There should not be a low battery on the VISTA system.
You can see on ours, we don't have any low battery message.
We have a good battery.
We're plugged into AC power, transformer power,
so we would be ready to receive the firmware update.
The firmware update will not be sent down
if the system is currently in programming mode,
whether that's console mode on the Tuxedo
or you go into installer programming.
If you leave the system in that mode,
then a firmware update cannot be sent down.
You can't receive a firmware update
if there is an ECP error.
That's basically a communication error, so make sure
the wires are connected between the Tuxedo and the VISTA panel.
Like I said, an ECP error will result in no firmware update,
so make sure to fix the ECP error if there is one.
And lastly, if the Tuxedo is in demo mode or safe mode,
then a firmware update can be sent down.
So just keep it in its standard mode
and that's how you'll be able to receive a firmware update.
So that covers important information
for firmware updates for Honeywell Home Tuxedo keypad.
Remember, these are for making improvements to the keypad,
for potentially adding new features,
and potentially making some fixes, correcting some bugs,
so that way the keypad provides the best user
experience possible.
If you have any questions about the Tuxedo or Honeywell VISTA
systems or alarm monitoring, send an email
to support@alarmgrid.com.
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We hope you enjoyed the video.
Thank you.