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HP system recovery is a software tool
that restores all the data on your
computer's hard drive recovering your
hard drive can be useful when the
computer has been infected by a virus
when system files have become corrupted
or deleted or when you want to erase all
of your software and start over view
this video to learn how you can use HP
system recovery to return your computer
computer software back to the way it was
when it was first purchased before you
get started it is a good idea to remove
any hardware devices that did not
originally come with the computer
disconnect printers and remove any
external storage devices leave the
keyboard mouse and monitor connected if
you added any additional internal
components such as a hard drive or
graphics card then these should be
removed as well
if you can open windows then you can
start a recovery from the programs menu
click Start all programs recovery
manager and then click recovery manager
again a user account control window will
probably open if so click yes a recovery
manager window opens click the system
recovery Link in the first section
confirm you want to restore your
computer to factory
defaults your computer restarts and
eventually opens another recovery
manager
window if windows cannot open turn on
the computer and repeatedly press the
f11 key about once every second until
you see the text Windows is loading
files eventually a recovery manager
window
opens in some cases the recovery
information on the hard drive may be
missing or damaged such as when a hard
drive is replaced when this happens it
is necessary to use recovery discs to
recover your computer to start a
recovery using diss turn on the computer
and insert the first dis into the CD DVD
drive after the dis has been fully
inserted turn off the computer by
pressing and holding the power button
until the computer shuts off wait a few
seconds and then turn on the
computer eventually a recovery manager
window
opens at the recovery manager window
click the system recovery Link in the
first section if you are recovering
using diss select factory reset you
might also need to click next next
depending on the type of diss you're
using the next recovery manager window
opens if you have any important files
that remain on the hard drive you must
back them up at this point or they will
be permanently destroyed by the recovery
process if you have not yet saved your
files select backup your files first to
go into a series of screens that will
help you back up your files if it is
possible to do so
follow the onscreen instructions to
finish backing up your
data if you cannot or do not want to
back up your files select recover
without backing up your files and then
click the next button click okay on the
warning message if you would like to
continue the recovery process starts
this will take a while to
complete if you are using recovery discs
the process can take over an hour and
you will be prompted to insert more
discs if you have more than one
dis eventually the recovery process
completes and you are presented with
either a restoration complete screen or
a file copy is complete screen if you
are using recovery discs that were sent
to you from h HP the final screen may
appear different click finish or next
depending on which button is shown the
recovery process has completed now the
computer will restart and begin the
Windows setup
process after recovery your computer is
more vulnerable to security threats make
sure you have security software
installed before connecting to the
internet once your computer is secure
connect to the internet do this before
installing other software in order to
get the latest updates to your system
after connecting open your security
software and get the latest updates for
your security software especially
updates to virus definitions open the
Windows update tool in the start menu to
get the latest updates for windows open
HP support assistant to install the
latest important updates from HP now
that your system has been recover
covered and updated you can reconnect
and install devices that were unplugged
previously thank you for viewing this
video for more help go to hp.com/support
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