this video shows what to do when you
copy or scan an original document and
the output contains vertical bands lines
or
streaks the printer shown in this video
is the Photosmart
5510 your printer might look different
but the steps will be
similar static interference with the
printer or loose cable connections can
result in bands or lines in the copy or
scan output in this step you will check
the printer's connections and reset the
printer first press the power button to
turn on the
printer turn to the back of the
printer with the printer powered on
disconnect the power cord from the
printer unplug the other end of the
power cord from the wall
outlet wait 15 seconds it is important
to wait the full 15 seconds to allow the
print mechanism to reset then plug the
power cord back into the wall
outlet reconnect the power cord to the
printer make sure the power cord is
securely connected to the back of the
printer and into the wall outlet if the
printer connects to a computer with a
USB connection make sure that the USB
cable is securely connected to the
printer and to the computer return to
the front of the
printer if the printer does not
automatically turn on press the power
button to turn the printer on copy or
scan the original document again if the
output quality is good the issue is
resolved if you're still experiencing
issues continue on to the next
step fingerprints smudges and other
debris can affect copy and scan quality
in this step you will clean the scanner
glass and backing before you begin
gather the following
materials a clean lint-free
cloth a mild glass cleaner do not use
cleaners that contain abrasives acetone
Benzene or carbon tetrachloride these
substances can damage the printer avoid
using isopropyl alcohol or rubbing
alcohol because these can leave streaks
on the scanner glass press the power
button to turn the printer
off turn to the back of the
printer disconnect the power cord
return to the front of the
printer lift the scanner
lid spray a clean lint-free cloth with
mild glass cleaner do not spray glass
cleaner directly on the scanner glass
doing so can damage the printer
thoroughly clean the scanner glass with
the damp
cloth dry the scanner glass with a dry
lint-free cloth to prevent
spotting thoroughly clean the scanner
backing with the damp
cloth dry the scanner backing with a dry
lint-free
cloth close the scanner lid
turn to the back of the
printer reconnect the power
cord return to the front of the
printer press the power button to turn
the printer back
on now print a blank copy to see if the
issue is resolved first pull out the p
paper input
tray align a stack of paper by tapping
it on a flat surface load the paper into
the input tray until it
stops Slide the paper width guides
inward until they stop at the edge of
the paper do not push the guides in so
tightly that they start to bend the
paper close the paper input
tray on the printer's control panel
touch the copy icon touch color then
touch
start the printer will print a blank
copy examine the copy if the copy is
clean the issue is resolved if the copy
has vertical bands lines or streaks
continue on to the next step if you have
tried everything described in this video
and you still have copy or scan quality
issues your printer likely needs some
type of service your options for service
vary depending on how long you've owned
your printer and what country you live
in contact h to find out the Support
options for your printer at
hp.com/support you can find additional
helpful videos at
hp.com/supportvideos and on our YouTube
channel
youtube.com/ HP printer support