I don't see any of their
models looking that way.
They know that they have put together
houses that aren't acceptable.
You don't know what you're gettg
into until the hinges Keys.
My wife cried the day we
closed on her house. Since
the I team's Bianca Bono first brought you
the stories of several Valley homeowners
frustrated by shoddy constructi,
we've now heard from dozens of our viewers
in the same boat looking for answers.
So our builders developing new homes,
moving too fast. It's the questn
that Bianca Bono took to lawmak,
and she joins us now with more
guys. I've talked to people from countless
new communities across the stat,
all sharing their own frustrati.
Tonight we find out what some
state legislators think can hel.
In the kitchen Oh gosh, I moved
into this house much 6th of 201.
Add Mary Silvera to the long lit
of Maricopa residents who say
their experience with their new
dream home has been a nightmare.
It's just frustrating
You're spending all this time yu
can't enjoy your house because
you're you're worried about so y
things going wrong all the time.
Silvera bought her house in the
Homestead community built by Dr. Horton.
She was asked to make a list of any flaws
she found during a final walkthh
the piece of paper. That you write down
initially didn't have enough li,
so we had to get another piece of a guy.
She assumed those items
would be fixed right away.
Over four years later, though,
it's cracking way up there,
a large crack across her ceilin.
Just one of the problems keeping
Silvera up at night, she says.
Some, like a heaving driveway
and uneven front walkway,
which caused water damage during the rain,
have been fixed all down here on this side.
Others like the cracked ceiling
and crooked kitchen backs.
Have not they
had about a good inch of
this mortar see matter?
It's cracking a little bit. Sila
contacted 12 News after seeing r
report about other new developms
where residents are unhappy with
the quality of their homes. We
felt like we were just completely defrauded.
Stop building. And finish what you started,
including some at the province
community built by Meritage just
minutes down the street from Silvera.
I think they built the houses too fast.
Three months. To give you
a sense of just how fast the
city of Maricopa is growing,
it has a population of 64,000
people of 42% increase since 20.
All those homes and building
on me, it's ridiculous. And
there are about 26,000 housing s
with people currently living in them.
But according to city data, nea.
Double that is in the works.
About 47,000 units are in some
stage of development. They
handing out permits for new homs
left and right. I don't know wh2
News brought Silvera and others
complaints to two lawmakers
who represent Maricopa,
Senator TJ Show and State
Representative Keith Seaman. Are
you concerned that building is continuing
at a fairly rapid pace while maf
the residents who have now purcd
these homes are raising issues t
quality? Of course I'm concerned
about that, it seems to me.
Me, they should fix the hole
before they go on to another on.
This is probably the first time
I've noticed the pace especially
in the last year or so, probablt
the pace of we saw in the mid 2.
How do you respond to some
of their complaints?
Look, I obviously feel for these people.
I mean it's the largest investmt
most likely that you're ever gog
to make in your life and you wao
make sure that the product is r.
So it does.
I mean it obviously it concerns
I think anybody whenever they're
not getting a product that is.
Promised to them, Delivered to .
What would your message to them?
I'm sorry,
I don't apologize because it's not my fault,
but I will be looking into it ad
hopefully we'll get something.
Maybe I can talk to my colleagus
this this summer next year during the
term and get something done. The house
was upside down.
In the meantime, Dr.
Horton tells 12 News they've ben
in contact with Silvera and are
scheduled to complete a drywall repair
on Wednesday and install an ingd
drain at her home on July 11th.
Why should we wait five years?
Years to get the stuff done.
In an e-mail, Dr.
Horton added it's committed to building
quality homes and neighborhoodsd
encourages any Phoenix homeowner with
concerns to contact their local division.
Right now, experts say if you
are experiencing issues with
your home or its builder,
the best course of action to tas
to file a complaint with the Registrar
of Contractors, Bianca Bono, 12 News.
Bianca, thanks.