WEEK, I STILL LOOK AT
STARBUCKS AS GROWTH COMPANY,
AND I THINK WHAT I HAVE JUST
DRAINED DESCRIBED IS EVIDENCE.
>> YOU ACQUIRED MORE STORE
FOOTAGE FROM PARTNERS I WANT
TO ASK YOU ABOUT THE CASHLESS
STORE RIGHT NOW, YOUR K
TESTING ONE CASHLESS STORE
RIGHT NOW, HOW IS GOING
CASHLESS AFFECTING THE
BUSINESS WHAT IS YOUR VISION
THERE?
>> WELL I THINK OVER LAST FOUR
OR FIVE YEARS STARBUCKS
CREATED REALLY THE PROXY FOR A
MOGUL INTEGRATED DIGITAL
PAYMENT SYSTEM ALMOST 50% PAID
WITH PEOPLE'S SMARTPHONES NOW
TESTING A CASHLESS STORE MORE
EFFICIENT DOING THAT IN CHINA
70% OF OUR BUSINESS ALREADY
CASHLESS, I THINK IT IS SAFE
TO SAY OVER NEXT COUPLE YEARS,
MANY OF OUR STORES ACROSS THE
COUNTRY WILL BE CASHLESS.
AND I HAVE SPOKEN MOST
RECENTLY ABOUT THE FACT THAT I
STRONGLY BELIEVE AND THIS IS
NOT ABOUT BITCOIN BUT I DO
BELIEVE THAT GIVEN THE
FRAMEWORK AND THE PLATFORM
THAT WE HAVE IN OUR DEJ MOBILE
APP
AP
DYM MOBILE APP COULD BE ONE OF
THE FIRST COMPANIES TO HAVE A
PROPRIETY INCIDENTALLY
CONCURRENCY INTO OUR
APPLICATION, OUR LEGAL OF
INNOVATION IN TERMS OF RETAIL
REFUGEE, ALL THINGS THAT I
THINK ARE SKEWED TOWARDS
ENTREPRENEURIAL DNA OF THE
COMPANY I THINK MOST
IMPORTANTLY DOING IT IN A WAY
IN WHICH WE ARE SHARING
SUCCESS WITH OUR PEOPLE, AND
DOING EVERYTHING WE CAN, TO BE
THE KIND OF COMPANY THAT THAT
BALANCES PROFITS AND GROWTH
AND SHAREHOLDER VALUE WITH
MAKING SURE THAT WE ARE
SHARING THE SUCCESS WITH OUR
PEOPLE.
>> YOU KNOW IT IS A GOOD POINT
BECAUSE YOU HAVE EXPRESSED
SKEPTICISM OVER BITCOIN YOU
DON'T NEED THAT YOU CAN DO
YOUR OWN PAYMENT METHODS
DIGITAL WITHIN YOUR FAMILY OF
STORES, IS THAT USE THE
BLOCKCHAIN TECHNOLOGY?
>> YES I THINK BLOCKCHAIN
TECHNOLOGY IS PROBABLY ABOUT
THE RAILS IN WHICH INTEGRATED
APP AT STARBUCKS WILL BE
SITTING ON TOP OF, BUT I THINK
YOU KNOW AS I TALK ABOUT ALL
THESE THINGS, I THINK IT IS
IMPORTANT TO TAKE A STEP BACK
AND REALIZE SOMETHING, WE HAVE
AL TAKEN THE LONG TERM WE'VE
ALSO A LOOKED AT THINGS THAT
ARE NOT BASED ON THIS QUARTER,
OR NEXT QUARTER'S PERFORMANCE
BUT HAVING SAID THAT, WE'VE
HAD HUGE SUCCESS BECAUSE WE
HAVE BEEN ABLE TO TAKE
ADVANTAGE OF THE OPPORTUNITY
FRONT OF US AT THE SAME TIME
INVEST AHEAD OF THE GROWTH
CURVE HAVE CURIOSITY TO SEE
AROUND CORNERS CONTINUE TO
INNOVATE WITHIN CORE BUSINESS
THE REAL QUESTION ANY
BRICK-AND-MORTAR
BRICK-AND-MORTA
BRICK-AND-MORTAR RETAILER HOW
DO YOU BECOME AS RELEVANT IF
YOU LOOK WHAT WE HAVE
ACCOMPLISHED WHAT WE ARE
TALKING ABOUT THE FUTURE OF
STARBUCKS DOMESTICALLIES
AROUND THE WORLD OUR BEST AS
THE IN FRONT OF US WE HAVE HAD
ISSUES IN THE U.S. AROUND COMP
STORE SALES THAT IS THE ISSUE
THAT IS NOISE WE HAVE HERE TO
STAY TO MAINTAIN OUR
LEADERSHIP POSITION, AND OUR
LEADERSHIP POSITION, IS
DEFINED BY EXCEEDING THE
EXPECTATIONS OF OUR CUSTOMERS,
AND ALSO XEEGDZ EXPECTATIONS
OF OUR PEOPLE.
AND AT THE SAME TIME, AND I
SAID THIS TO YOU MANY TIMES
THE RESPONSIBILITY OF A
CORPORATION TODAY IS MUCH
DIFFERENT THAN IT EVER HAS
BEEN.
AND THAT MEANS THAT WE HAVE TO
DO PER FOR OUR PEOPLE, MORE
FOR THE COMMUNITIES WE SERVE,
WE ALSO HAVE TO BE A VOICE FOR
REASON AND SENSIBLE SOLUTIONS
WHETHER TAX REFORM
IMMIGRATION, UNFORTUNATELY,
THE TRAGEDY THAT TOOK PLACE IN
FLORIDA WE CAN'T BE SILENT WE
CAN'T BE INDIFFERENT WE HAVE
TO SPEAK UP TO THE PEOPLE IN
AMERICA, ABOUT WHOSE VOICES
ARE NOT BEING HEARD.
MARIA: SO IN TERMS OF
STARBUCKS' RELATIONSHIP WITH
THE NRA, YOUR STANCE ON
NIMPRISONMENTA?
ARE YOU MAKE CHANGES TODAY?
--
>> STARBUCKS NEVER HAD A
RELATIONSHIP WITH THE NRA,
MANY YEARS AGO, DID YOU MIGHT
REMEMBER, BECAUSE OF THE LAW
ALMOST 46 STATES OPENED CARRY
WE RESPECTFULLY ASKED OUR
CUSTOMERS NOT TO BRING ASSAULT
WEAPONS OR WEAPONS OF WAR INTO
OUR STORE, AND I WE WERE
PLEASED TO SEE PEOPLE
RESPECTED THAT.
STARBUCKS IS NOT HERE IN IN I
WAY TO GET ENGAGED IN THAT
CONVERSATION OTHER THAN TO SAY
I THINK THERE ARE SENSIBLE
SOLUTIONS THAT CAN BE ACHIEVED
ON BOTH SIDES, PRESERVING THE
SECOND AMENDMENT I THINK ONCE
AGAIN ANSWERING THE QUESTION
WHAT KIND OF COUNTRY DO WE
WANT TO LIVE IN?
DO WE WANT TO LIVE IN A
COUNTRY PARENTS AND
GRANDPARENTS ARE AFRAID HAVE
ANXIETY ABOUT DROPPING KIDS
OFF IN SCHOOL?
I DON'T THINK THAT IS THE KIND
OF COUNTRY WE WANT TO LIVE IN,
I THINK THERE ARE WAYS IN
WHICH WE CAN ESTABLISH A
COMPROMISE AND A SOLUTION THAT
SATISFIES MANY PEOPLE ON BOTH
SIDES OF THE AISLE IF WE COME
TO THIS NOT THROUGH THE
PRISISM OF IDEOLOGY, BUT WE
COME TO THIS AS AMERICANS TO
HEAL THE NATION, AND COME
TOGETHER AS ONE PEOPLE.
MARIA: HOWARD THESE ISSUES
HAVE ALWAYS BEEN VERY
IMPORTANT TO YOU I KNOW THAT
DO YOU FEEL THAT YOU COULD DO
MORE IN A DIFFERENT SEAT
PERHAPS REASON I FOR SENATE?
>> PERHAPS RUN FOR SENATE.
>> NO, I DON'T, MARIA I DON'T
HAVE ANY INCLINATION TO RUN
FOR SENATE I AM VERY SATISFIED
WHERE I AM STARBUCKS BUT I DO
REALIZE THAT WE DO NEED VOICES
IN THE COUNTRY THAT ARE NOT
TIED TO ANY IDEOLOGICAL
POSITION, VOICES OF REASON
VOICES OF COMPROMISE, CLEARLY
THE COUNTRY IS DIVIDED WE
EVERY ALL IN THIS TOGETHER WE
ARE ALL AMERICANS, AND WE HAVE
AN OPPORTUNITY IF WE CAN JUST
TAKE A STEP BACK, FROM THE
THINGS THAT DIVIDE US REALIZE
THERE ARE OPPORTUNITIES FOR US
TO COME TOGETHER ON MANY OF
THESE ISSUES.
>> ALL RIGHT REALLY QUAKE
WHERE WILL WE SEE A SECOND
RESERVE PREMIUM RESERVE STORE?
>> WE WILL OPEN RESERVE STORES
IN CHICAGO, IN NEW YORK CITY,
THE NEXT WILL OPEN IN MILAN IN
SEPTEMBER AND THE NEXT
ROASTERIE IN NEW YORK UNDER
CONSTRUCTION 9TH AND 15th NEXT
TO CHELSEA MARKET WILL OPEN IN
FALL JUST THE BEGINNING OF A
NEW WAVE OF STARBUCKS SUPER
PREMIUM STORES I HAVE THINK
WILL CAPTURE IMAGINATION OF
CUSTOMERS.