because I don't expect a camera to stop working after six weeks but I have my
receipt I have the proof of purchase so I'm not
leaving this Sony store you'll have to close the store and have me sleeping in
here I'm not leaving this store until we get this camera fixed, replaced
basically not fixed I don't want it fixed I've made that clear so you know
we can decide you have to get the police in if you want to get me out of the
store I'm not leaving until this camera is replaced so I'm just thinking to
myself how lucky is that we're actually in Fukuoka Japan and there is a big
Sony dealership here because if this camera had decided to completely crap
itself in Indonesia in Bali we'd be in all different levels of pain
trying to get this thing sorted now I'm hoping having a Sony store here will be
a solution for us and maybe how to explain what's happened to the camera
and get it fixed get it to be honest get it replaced it's barely it's under two months
old but I'm really struggling to see any reason why I'd recommend a camera like
this that can stop working in such a short time and a quick google has told
me this is not uncommon in the FDR x3000 the problem is you need
a camera that works not only this month next month but this camera should still
be working in two or three years time if you need to use it whereas Sony gonna
stand in a year and six months time when this camera stopped working the focus
stops working on the camera you know are they're just gonna say to you oh well
it's out of warranty it's troubling if you've got the FDR x3000 camera sorry I
wish they'd come up with a proper name for this thing you know GoPro it's nice
and easy NPR x3000 hard to remember yet if you've
got this FDR x3000 I really think you ought to be aware of
this so I don't know if there's anything you can do to sort of prevent this
happening in a year and two months time or if there's anything Sony can do to
say right if this ever happens to any of these FDR cameras they will replace them
free of charge they have to do this is a clearly a really stupid design fault on
on behalf of Sony
your thoughts now we're coming up to the Sony store bear in mind it's Sakura
season its cherry blossom season here in Japan and we've come here specifically
to film the cherry blossom the cherry blossom season only lasts about a week
or 10 days so I'm hoping they're not gonna give me any nonsense about needing
to take this thing in and come back to me in sort of like a week's time it's
just it won't play out they have to sort this out there is a Apple Store here is
the Sony store
wind in Fukuoka it never stops does it never stops blowing since we've been
here we're heading in wish us luck I'm here they're saying to me they can't
warranty this is just six weeks I'm not having this crap from a company like
Sony authorized Sony dealer from overseas models this is the genuine Sony
Center it's written here in English in Korean Japanese Russian we are going to
get some service here I'm not putting up with any of this nonsense
hello are you a manager okay I'm gonna get
somewhere here today guys I'm not gonna take any nonsense from Sony so I'll just
turn this off what Sony are basically saying to me is they are they're saying
that this is a Sony camera but because I bought in in Australia they want in
Japan they want honor the warranty what does that mean because I don't expect a
camera to stop working after six weeks but I have my receipt I have the proof
of purchase so I'm not leaving this Sony store you'll have to close the store and
have me sleeping in here I'm not leaving this store until we get this camera
thick but replaced basically not fixed I don't want it fixed I've made that clear
so you know we can decide you have to get the police in if you want to get me
out of the store I'm not leaving until this camera is replaced just because
Sony decide or six weeks is long enough you know six weeks for a camera no fly
back to Australia take it to us to your store in Australia no you can't ask me
to spend $10,000 to take my camera back to Australia
so that they can replace a $500 camera this camera should work I'm at a focus
now this camera should work for at least one year maybe five years not five weeks
I understand I understand that I can't go to 7-eleven
and take back a packet packet of chips that don't taste good that I bought in
in a larger store but this is Sony this is not if I was over there over the
street at the Apple Store I can take my Apple computer into any Apple store
anywhere in the world can get serviced Sony should be the same I'm in a Sony
store here Sonia are upstairs two floors up they have the office you need to have
the managers so cannot accept that a six week old camera that I've got the
receivable it cannot be replaced because I'm not in
the country but in cases now any of you out there don't think otherwise any of
you will think that should be not the case I'm sorry I strongly disagree with
you and I think most of us do if you purchase something from an international
company anywhere in the world and that product
stops working within a very short period of time or even within that that leaks
the accepted warranty per period it is the responsibility of that company to
replace it now there's some examples where you could argue that point but
from what I understand with this camera this is not an uncommon problem with the
FDR x3000 and that really really annoys me because I you don't find this out
about a camera to a part you purchased it so it's a little disappointing now
find this interesting because they've asked me is this an Australian camera or
Japanese model and does it have a Japanese menu so I had a look through
the menu settings there is no Japanese menu on mine something no that's a shame
but then I've looked at this model that is on their stand this is the same model
exactly the same features it's also all in English there is no Japanese menu on
here at all so there is no Japanese or Australian model I didn't have problems
basically they were saying oh well you know
we can't do anything for you you have to take it back to Australia and I said
well that's I really dug in and kicks up a sting I said no no that's not
acceptable we're not going back to Australia any time soon not even in the
next year and when you buy a product from a company like Sony the warranties
are global so if I buy a laptop in the store I was in there and took it to
Australia to stop working Sony would give me a replacement certainly if
something went wrong that was a manufacturing warranty issue and it went
wrong within six weeks so I'm not spending many thousands of dollars
flying back to Australia just so I can take a $600 camera into the shop and get
it replaced which they would do 100% they came back apologetically and said
they think they can do at which point I dug indeed I said well then you've got
me here you know making up a bed because I'm staying until you replace this
camera and I filmed them and I filmed the whole scenario I can't share with
you because I did they did come up with a solution for me eventually after much
chewing and fraying and sort of being very belligerent they decided that they
or they suggested they would give me a camera to use while I was in Japan
the same camera so so I have that camera here another FBR X 3000 and by the way
I'm still filming on the old camera so it should be out of focus nicely I mean
they tested it in there they could see there was something wrong with it and
they could see the receipt I had the receipt with me but they kept saying
they wanted a warranty and and then they would be able to replace it
they also said said that it's not a Japanese does it have Japanese menu on
it and I went over to the this model which was on the counter in the store
and I flicked through it I said this hasn't got the Japanese menu it's got no
Japanese menu within the system it's got no Japanese writing on it
so they back down on that ban is
that truck is making that noise I think it's just telling you that it's
indicating to go left I think that's what it is miss yeah
almost certainly so where was I they were extremely
apologetic but I still think you know Sony you've got to step up and and take
responsibility there's clearly a problem with this camera I've seen now I've had
it for six weeks now I've got a problem with it I've seen a lot of people
complaining they've got the same problem apparently there is some glue inside the
lens housing that gets brittle and then if it gets knocked or bumped it's an
action camera is going to get knocked and bumped the lens can come loose
another solution is for you to go into the track the camera open open up the
body and start trying to fix it yourself it's not acceptable it's not acceptable
for any camera in my opinion and certainly it isn't acceptable to start
having to do on a six week seven week old camera so yeah I love this camera
much as it's out of focus sorry about that everybody I love this camera it's
been doing an absolute whiz for us we we've been so happy with it
but at the same time now my whole confidence is gone in Sony cameras
lovely smell we're outside a Japanese
okay so that's the buses I mean we're still
going to follow this up you're gonna have to contact Sony but like I say if
you've got a product that you're purchased that's meant to be an action
camera and whoops getting in the wind again it's meant to be an action camera
and it goes wrong within six weeks what does that say how does that make you
feel you share your opinions with me if you've got this FBR x3000 also let me
know how you feel about it because before this happened this was my
favorite little camera of all times it's given me heaps of confidence to get out
with a very small camera and do filming and since it happened a couple of days
ago I don't know how much of our filming will have lost from the beautiful sakura
trees here in Japan I don't know how much of the filming will of loss because
I haven't edited everything we filmed in the last week and Sony if you if you get
chance to watch this anyone from Sony reach out to me and let me know what you
think about this video because you've got to actually step up and admit that
there's something wrong with his design and maybe do a recall on the camera or
at least have some sort of policy where if that happens to anybody's FDR x3000
you replace it without any quibbles it's not
their fault it's your fault so step up to the plate sort it out and thank you
very much to the staff here in Fukuoka I understand your well no I don't
understand I disagree with your policy but I understand and I thank you for for
coming up with a solution for us thank you very much
in the meantime we've enjoyed this little sort of ranting rambling video
share the love share this video with your friends and anybody out there
that's got an FDR x3000 and tell so need to come up with names for cameras like
gopro do that just make sense anyway got y'all take care see you next time be
good