- Okay guys you ready?
- No.
- Okay, we open in just a couple minutes.
DJ!
- Yeah
- Come with me
- There's a lot riding on here tonight.
This is very nerve racking.
I think sitting in an interrogation room is easier
than what's going on here.
- I want you to see this.
- Oh shit.
- You can fill this place can't you?
- Yeah.
- So tonight I want you to focus on a bar get drinks out,
get production going.
Keep product moving.
You with me?
Okay lets open them up.
- Hey guys, everybody welcome to the Grant Bar.
Come on inside.
(cheering)
(upbeat music)
- Hi, how's it going?
- Hi.
- We got a grapefruit hard seltzer, a coffee manhattan,
a cucumber gimlet.
- Watch what you're touching, did you just see what you did?
Start that one over.
- Food tonight?
- Meatball.
- You wanna do the meatball?
I think you guys'll like that.
- What can I get you to drink?
- We want one of everything.
- One of everything?
Okay hold on, I don't know, I gotta, let me look.
I gotta type it in real quick, I'm so sorry.
So we got the grapefruit hard seltzer,
cucumber gimlet.
- Count out loud. - Three four five.
- Out loud. - Six.
(ice clinks)
- Ugh!
- Move intentionally.
Don't touch the top of the glass.
- That's right.
- Start that one over.
- You're wasting your time, you're wasting the guest's time.
- Sorry.
- Focus.
(drink empties into sink)
- Things are moving nice and quickly, aren't they?
(laughing)
- Did they take your order?
- Not yet.
- Has anybody looked at you, smiled at you, welcomed you,
any of those things?
- No.
- Besides the door.
- Ooh.
- What's going on?
- They look like they're the same ticket.
- They're like, they're, they're exactly the same ticket
- Well where's DJ?
DJ!
- Yes sir.
- Help him.
Keep an eye on your bar.
- Yes sir.
- All the orders coming in doesn't help
if you can't get 'em out here, right?
- Yes sir.
- Try to balance this.
Anybody can wait tables, right?
- Right, I was just tryin' to--
- Okay, so have somebody else wait tables,
you make it happen here.
I asked DJ to focus on production.
Rookie managers go to the easiest spot in the room.
An experienced manager would know
to jump in the middle of it, which is production.
Rather than doing the hard work, he took the easy route.
- Can you find these?
These are hers.
They go over there, they're on that table.
- So you're sending an employee out
without knowing where she's going!
- Right.
- I mean, come on DJ, tell her where she's going,
why do you know!
- It's table three.
- Where is that?
- One, two, three, it's the third table.
- You're so disorganized, you can't do anything, can you?
- It's total chaos.
More than half the room has nothing right now.
- Complete chaos.
- There's about a hundred people in here right now.
It's crazy.
Nobody has any drinks.
I'm really not happy right now.
Do you not know how to stir a drink?
(ice clinks)
And now look where you're touching those glasses.
Are you kidding me right now?
Start those drinks over.
(drinks empty into sink)
What a waste of time!
- What are you doing?
- No no no, what are you doing? Over here.
- Oh, sorry.
- Dude, it's just, we're melting cheese.
- How are we doing?
- You know, honestly, we're not doing anything.
- So how long does it take for the cheese to melt?
- Six, seven minutes easily.
- Do we have all the orders in?
- Yeah-- - How many orders did we get?
- We have like five tickets.
- You have six tickets.
- And what kind of ticket time?
- First ticket's easily twelve minutes right now.
They're six tickets behind, all the food's like,
they can't even get it in the oven.
It's a category five hurricane in that kitchen.
Food is not goin' out, we can't even fit stuff in the oven.
We're at a complete standstill.
Tickets are coming in faster than we can produce food,
so we're just doomed.
- No matter how hard they work, they can't succeed.
- There's nothing they can do.
- Damn.
- Yeah.
- Here.
- Go!
- These should have been iced before you started shaking.
You have to ice these at the same time.
- Oh!
- Start both of these drinks over.
- Just dumped your drinks down the drain.
(crowd exclaims)
- You wouldn't have wanted them anyway, trust me.
- After this round you gotta clean up this mess.
- I am definitely gonna do that.
- And this mess.
You gotta look at your whole bar.
- I'm definitely gonna do it, I'm just finishing it up.
- So moving quickly now, - I am, I'm moving--
- you know it's on there. - I don't wanna mess up.
- I can't take much more of this.
- Neither can I.
- Are you takin' notes?
- There's no drinks getting out to people.
I don't think anyone over there has even gotten an order in.
- Who doesn't have a drink?
(crowd cheers)
- [Bar Patrons] We want drinks!
We want drinks!
- Has anybody even taken an order back here?
- [Bar Patrons] Noo!
- So nobody has anything here,
nobody has anything there,
nobody has anything on the other side.
- [Bar Patrons] We want drinks!
- We will never get out of this!
Never!
- [Bar Patrons] We want drinks!
- Where's DJ?
- [Bar Patrons] We want drinks!
- I'm gonna go back.
- Take a break, take a break. - Okay.
- [Bar Patrons] We want drinks!
We want drinks!
- (muffled speaking)