good afternoon and welcome to the practice is this your first time here?
are you looking to book a sight test?
routine visit or are you having some problems with your eyes?
okay may i take your first name please?
middle name?
and your surname?
how am i spelling that?
date of birth please?
and your address?
and just a postcode?
do you have a landline telephone number?
do you have a mobile?
that's lovely just input that data, NHS number?
very well remembered
national insurance number?
okay do you claim any benefits at all?
okay which benefit is that?
do you have any proof with you today you're claiming those benefits okay just bring
that in on the day of your sight test please along with any spectacles or last prescription
from your previous optometric practice please okay now who's your doctor your general practitioner?
okay so that's the surgery just behind the practice that's perfect
okay any family history of diabetes? are you yourself diabetic?
any family history of glaucoma?
okay let's have a look at the diary
so when would you like to come in for your appointment?
nothing available this week but we have next Monday appointments on Tuesday and Wednesday
okay Wednesday you're looking at the morning or afternoon afternoon next Wednesday we have two
three or five p.m okay three p.m
that's fine would you like to see the male or female optometrist on that day?
excellent so I'll just print off your reminder slip
okay on the day don't forget to bring an updated list of your medication everything you take again
and any prescriptions there I've seen your proof so the eye examination you do not have to pay for
it is funded by the national health service
uh okay okay any more questions right so we'll see you next Wednesday
and we'll give you a courtesy call on the day of the appointment to see if you
can still make it. If at any point you can't make the appointment just give us
a call and we'll change things around for you okay? I'll see you next week, bye now