NEWS AT 10:00.
>>> HERE'S WHAT'S HAPPENING ONLY
ON 2.
A 71-YEAR-OLD PASSENGER PUSHED
TO THE GROUND BY A UNITED
AIRLINES WORKER.
>> THEY LITERALLY LEFT HIM THERE
LIKE A PIECE OF GARBAGE.
>> TONIGHT EXCLUSIVE VIDEO OF
THE INCIDENT AND OUTRAGE AFTER
IT TOOK SEVERAL MINUTES BEFORE
HELP ARRIVED.
>>> THIS HAPPENED TWO YEARS AGO.
BUT LEGAL ACTION IS JUST NEW
BEING TAKEN.
GOOD EVENING, I'M BILL BALLEZA.
>> AND I'M LAUREN FREEMAN.
TONIGHT CHANNEL 2 BILL SPENCER
IS LIVE AT BUSH INTERCONTINENTAL
AIRPORT WITH A STORY YOU WON'T
SEE SNIFF WHERE ELSE.
BILL?
>> Reporter: -- SEE ANYWHERE
ELSE.
BILL?
>> Reporter: THIS IS MORE
TROUBLE FOR UNITED AIRLINES, A
COMPANY ALREADY TRYING TO REPAIR
ITS OWN PUBLIC IMAGE FOLLOWING
OTHER CONTROVERSIES.
INVOLVING ITS WORKERS AND THEIR
TREATMENT OF PASSENGERS.
FOUR DECADES, UNITED AIRLINES
HAS BOASTED COME FLY THE
FRIENDLY SKIES.
BUT THEN, IN APRIL, THIS
JAW-DROPPING VIDEO OF DR. DAVID
DAO BEING DRAGGED OFF A UNITE
FLIGHT IN CHICAGO WENT VIRAL.
>> I'M NOT GOING.
I AM NOT GOING.
>> Reporter: DAO HAD REFUSED TO
GIVE UP HIS SEAT ON BOARD AN
OVERBOOKED FLIGHT.
AND SECURITY OFFICERS SUDDENLY
PULLED HIM OUT OF HIS SEAT AND
BEGAN DRAGGING HIM DOWN THE
AISLES IN FRONT OF HORRIFIED
PASSENGERS.
>> LOOK WHAT YOU'RE DOING TO
HIM!
>> Reporter: NOW CHANNEL 2
INVESTIGATES HAS OBTAINED
STARTLING NEW VIDEO ANOTHER
PHYSICAL CONFRONTATION BETWEEN
UNITED EMPLOYEES AND A
71-YEAR-OLD HOUSTON MAN AT BUSH
INTERCONTINENTAL AIRPORT.
A MAN WHO WHO HAS JUST FILED
THIS LAWSUIT.
>> THIS IS JUST ONE OF THE MOST
INHUMANE THINGS I'VE EVER SEEN
IN MY LIFE.
>> Reporter: IN THE VIDEO,
RONALD TIGNER, FATHER, AND
GRANDFATHER, IS SHOWN BEING
SHOVED TO THE GROUND BY A UNITED
AIRLINES CUSTOMER SERVICE REP
RIGHT IN FRONT OF THE UNITED
TICKET COUNTER.
AFTER HITTING HIS HEAD ON THE
GROUND, TIGER IN LIES MOSTLY.
HIS ARMS SPLAYED OUT AND NO ONE,
NOT ONE EMPLOYEE, EVEN BOTHERS
TO BEND DOWN TO TALK TO HIM.
>> HE VIOLENTLY SHOVED A
71-YEAR-OLD MAN TO THE GROUND.
>> Reporter: WAS YOUR CLIENT
KNOCKED UNCONSCIOUS?
WAS HE OUT?
>> HE WAS.
HE LAID THERE LIFELESS FOR
SEVERAL MINUTES.
NOT ONE EMPLOYEE COMES TO CHECK
ON HIM.
>> Reporter: NONE OF THE UNITED
EMPLOYEES EVEN BEND DOWN TO SEE
IF HE'S OKAY?
TO SEE IF HE'S ALIVE?
>> THEY LIT RAFT LEVEL HIM THERE
LIKE A PIECE OF GARBAGE.
>> Reporter: DURING THE THREE
MINUTES, NOT ONE UNITED EMPLOYEE
EVER APPEARS TO TRY TO COMFORT
THIS MAN.
IN ANY WAY.
FINALLY, 50 SECONDS INTO IT, A
PASSENGER STOPS TO HELP.
BUT THE UNITED EMPLOYEES JUST
WATCH.
>> IT WAS A GOOD SAMARITAN WHO
WAS A NURSE THAT WAS CATCHING A
FLIGHT RAN OVER AND SAID,
PLEASE, GOD, SOMEONE CALL UNTIL
11.
>> MY NAME IS CHRIS.
ARE Y CALLING --
>> FROM UNITED.
>> Reporter: AND ONE OF UNITED
WORKER DOES CALL 911, HE DOESN'T
SAY THE MAN WAS PUSHED DOWN OR
THAT HE'S UNCONSCIOUS.
>> WHAT IS THE EMERGENCY?
>> THERE'S A 70-YEAR-OLD MALE
THAT HAS FALLEN DOWN.
>> OKAY S HE AWAKE RIGHT NOW?
>> I DON'T KNOW.
>> DO YOU KNOW THE CAUSE OF THE
FALL?
>> NO.
>> IT'S ASTOUNDING.
IT'S OUT RAGOUS.
>> Reporter: NOW TIGNER IS SUING
UNITED AIRLINES, TWO EMPLOYEES
FOR NEGLIGENCE.
IT CLAIMS THIS ALL BEGAN WHEN
TIGNER ASKED ANASTASIA FOR A NEW
BOARDING PASS BECAUSE THE ONE HE
HAD WAS GARBLED.
THE SUIT CLAIMS ANASTASIA
LAUGHED AT HIM AND CURSESSED AT
HIM.
>> HE WAS LOOKING AT GNAR TIGNER
AND STARTED SMILING AND SAID,
CAN'T YOU SEE WE'RE BUSY, AND
THERE'S NO ONE IN THE VICINITY
AND HE TEST ANASTASIA TO WIPE
THAT SMILE OFF HIS FACE.
THAT'S WHEN HE SAYS I'LL KICK
YOUR [BLEEP] AND SHOVES
MR. TIGNER TO THE GROUND.
>> Reporter: ANASTASIA WAS
CHARGED WITH A FELONY CRIME,
ORDERED TO PAY A FINE, WRITE A
LETTER OF APOLOGY, AND ATTEND
ANGER MANAGEMENT CLASSES.
WE WENT TO ANASTASIA'S HOME, BUT
NO ONE ANSWERED THE DOOR.
AS FOR RONALD TIGNER, HE'S NOW
SUING UNITED AIRLINES FOR OVER
$1 MILLION.
>> WE WANT PEOPLE TO COME
FORWARD WHO HAVE BEEN TREATED
JUST LIKE MR. TIGNER, DR. DAO,
OR ANY OF THE OTHER FOLKS
TREATED THIS WAY, BECAUSE IT HAS
TO STOP.
>> Reporter: NOW, FOLLOWING THAT
INCIDENT, MR. TIGNER WAS RUSHED
TO THE HOSPITAL.
IT SAYS IN THE LAWSUIT THAT HE
SUFFERED A CLOSED HEAD INJURY
AND STILL TO THIS DAY ALMOST TWO
YEARS LATER STILL SUFFERS
CONCUSSION-LIKE SYMPTOMS LIKE
HEADACHES AND DIZZY SPELLS.
WE REACHED OUT TO UNIT AIRLINES
AND JUST RECEIVED THIS
STATEMENT.
A NEW STATEMENT THAT SAYS, WE
HAVE SEEN THE VIDEO FROM 2015
THAT SHOWS COMPLETELY
UNACCEPTABLE BEHAVIOR BY A
UNITED EMPLOYEE.
THIS EMPLOYEE IS NO LONGER WITH
OUR COMPANY.
THE CONDUCT SHOWN HERE DOES NOT
REFLECT OUR VALUES OAR OUR
COMMITMENT TO -- OR OUR
COMMITMENT TO TREAT ALL OUR
CUSTOMERS WITH RESPECT AND
DIGNITY.
WE'RE REACHING OUT TO OUR
CUSTOMER TO PROFUSESLY APOLOGIZE
FOR WHAT OCCURRED AND TO MAKE
THIS RIGHT.
REPORTING LIVE LIFE AT BUSH
INTERCONTINENTAL AIRPORT,
BILL SPENCER, KPRC CHANNEL 2
NEWS.
>> THANK YOU.
>>> AND YOU CAN WATCH THAT
SURVEILLANCE VIDEO AGAIN FOR
YOURSELF RIGHT HERE AT
CLICK2HOUSTON.COM.
JUST LOOK FOR BILL'S EXCLUSIVE
STORY ON OUR HOMEPAGE.
AND TUNE IN TOMORROW MORNING.
OUR COVERAGE OF THE LAWSUIT
CONTINUES ON CHANNEL 2 TODAY.
WE'LL HAVE REACTION FROM UNITED
PASSENGERS WITH THE RECENT
CONTROVERSIES.
WILL IT BE SWAYING PASSENGERS'
OPINION ON WHICH AIR CARRIER
THEY USE?
PLUS, THE UNIVERSITY OF HOUSTON
MARKETING PROFESSOR LAYS OUT