this video explains how to fix your
printer when you have a paper jam error
message on your computer or your
printers control panel
clear the paper jam from the back of the
printer first remove any paper from the
input tray
press the power button to turn the
printer off unplug the power cord from
the back of the printer
remove the rear access door or duplexer
check the printer for jammed paper
if you see the paper in the printer
remove the paper by pulling evenly with
both hands to avoid tearing if the paper
tears while removing it from the rollers
check the rollers and wheels for torn
pieces of paper that might remain inside
the printer
if any torn pieces of paper remain
inside the printer more paper jams are
likely to occur
reinsert the rear access door or the
duplexer into the printer check to see
if paper is jammed in the front be
careful when removing paper from the
front it can damage the printer
open the front access panel gently
remove any paper you see
make sure you get all the small pieces
that may tear off use a flashlight to
make sure you've removed all the small
pieces from inside the printer
close the front access panel
plug the power cord back in press the
power button to turn the printer back on
try printing a self-test page press and
hold the power button and then press the
cancel button release both buttons at
the same time the self-test page prints
it may take up to 30 seconds before the
self-test page starts to print printer
rollers get dirty from paper dust ink
and oil from your fingers in this step
we'll clean the rollers
unplug the power cord from the back of
the printer remove the printers rear
access door or the duplexer gather the
following cleaning materials a clean
lint-free cloth clean cotton swabs clean
water to dampen the cloth distilled or
bottled water is preferable but not
required
do not use alcohol or other chemical
cleaners clean the rollers visible in
the printer with a clean lint-free cloth
lightly moistened with water
the cloth should be damp but not soaking
wet
use your finger to turn the rollers
toward the printer make sure you remove
any build-up or debris from the entire
surface of the roller while the rear
door or duplexer is off check the
rollers note if any rollers are missing
do not roll freely and are springy when
you push on them these conditions could
prevent rollers from feeding properly
and mean that the rear door or duplexer
needs to be replaced replace the
printers rear access door or the
duplexer plug the power cord back in
turn the printer on
load paper into the input tray
try printing a self-test page again
press and hold the power button and then
press the cancel button release both
buttons at the same time the self-test
page prints it may take up to 30 seconds
before the self-test page starts to
print if you've tried everything
described in this video and you still
have a problem your printer likely needs
some type of service contact HP to find
out what the support options are for
your printer
your options for service may vary
depending on how long you've owned the
printer and what country you live in