>> Hello, my name is Sajith Sahadevan.
I'm a Senior Product Marketing Manager
for Field Service at Microsoft.
Thank you for joining me today.
I will be talking about
Field Service and Connected Field Service
and all the new capabilities for
Field Service that's coming out in October 2018.
As you know, Dynamics 365 for
Field Service helps you deliver
a seamless end-to-end service experience.
With built-in intelligence, you can
resolve service issues before they occur,
reduce operational costs, and
deliver positive onset experiences.
Now, when you combine Dynamics with Azure IoT,
you have Connected Field Service,
which helps you proactively
detect troubleshoot and resolve issues remotely.
Also, you can extend
the capabilities of Connected Field Service for
advanced scenarios by adding things like
Mixed Reality and other applications to the mix.
Now, let's talk about what's new in Field Service.
We have two important things
that are new in October 2018.
One is Connected Field Service with
Azure IoT Central and
the other one is Mixed Reality or Remote Assist.
Let's talk about Connected Field Service
with Azure IoT Central.
This release enhanced Azure IoT Central integration
with Dynamics 365 for Field Service,
which will enable proactive and productive service.
Building on previous integration,
we will now support bi-directional flows.
For example, sending commands from
Field Service through Azure IoT Central to the device.
The power of IoT is also extended to the technician with
embedded IoT Central visuals
and measurements within the Field Service mobile app.
The other exciting functionality we are
releasing is called Remote Assist.
Microsoft Remote Assist lets you connect and collaborate
with heads up hands-free video calling, image sharing,
and mixed reality annotations via
firstline workers using Microsoft HoloLens to share what
they see with experts on Microsoft teams while
staying hands-on to solve
problems and complete tasks together.
As with everything at Microsoft,
the Remote Assist is backed by enterprise-level security,
which enables communication with a peace of mind.
The next thing we have is integration with
Dynamics 365 for Finance and Operations.
This integration and also master data,
for example things like account product
and price list and work order data,
to be pushed to sales orders
when work orders are marked as close.
It also offers via house,
purchase order, and invoice integration.
Now, let's look at what's new in mobile.
As you know, we have made significant investments
in the past year in our mobile capabilities,
starting with the new version
of Field Service mobile application.
This new version introduces a number of
new functionalities like multi-factor authentication,
fingerprint authentication, and much, much more.
Additionally, it
introduces a number of visual enhancements,
including a Dynamics color scheme,
Dynamics icons,
and a completely redesigned booking agenda screen.
We also give you a sample bot that we
developed with Microsoft Bot
Framework within our mobile app.
You can grab our sample app and
get it up and running in no time,
allowing technicians to converse
with it to get the job done faster.
Our mobile application now
allows for technicians to share
the current location while
the app runs in the background,
you view our resource's location in near
real time on the schedule board,
and define actions that should take place when
a resource enters the location
using our geofencing capabilities.
Then, we have a push notifications
that allows for Field Service technicians to receive
push notifications anytime they're
assigned the booking or if one of their bookings has
change or when they arrived on site to complete
the work order provided the location has been shared.
Now, when and how
this push notifications are triggered is
entirely customizable and configurable for any use case.
One of the other major areas of investments that we have
made is around optimizing your Field Service resources.
Within that, we have a multi-resource scheduling,
which are also multiple resources
to be scheduled against a single work order.
This has been a common request
from our customers who have
complex work orders requiring more
than a single resource to complete the work.
Then, we have resource pools in which you can
associate resources to resource pools to
enable schedulers to book requirements to
a generic pool without needing to
decide which resource will actually perform the work.
We also have a single resource optimization,
which provides a quick and simple way to
re-optimize the selected resource to ensure
that the results still has
an optimal route even though the schedule has changed.
Staying with resource scheduling optimization,
we also have statistics for what-if analysis.
Here, RSO administrators can
leverage simulation runs to adjust optimization scope,
objectives, and other parameters to understand
what optimization results look
like before actually booking the resource.
We have a new self-service scheduling API that allows
organizations to embed a scheduling visit
on the widget on their own mobile application,
enabling customers to search for
availability and book appointments.
While we have goals of building the widget itself,
the primary focus of
this initiative is to unleash our APIs to
the partner and customer ecosystem so
that they can then go and build their own visuals.
Finally, we are providing an out
of the box PowerApps sample app for
universal resource scheduling optimization
that can interact with the resource availability,
search APIs, and pass
back information to create a booking.
Now, I'll show you a simple demo for
our enhanced Field Service mobile app
that we completely redesigned.
So, this is the home screen
of our Field Service mobile app.
As you can see,
we have completely redesigned
what the user experience looks like,
not just the visuals,
but also the navigation within the app.
It makes it very easy
for our user to navigate through the app.
This is what a home screen looks like.
You have "Dashboard", where if you're a technician,
you can look at your work order,
your agenda for the day,
for the week, and for the month.
You can also look at your "Time Off Request" and your
"Bookings" that you need to work on.
Then, we have tabs for "Accounts",
and "Contacts", and "Products", and "Customer Assets".
One of the new cool things that we are releasing this
October is the ability to scan a customer asset.
Now, for those of us in the service industry,
we know that not
every technician is equipped to do every job.
So, when the technicians out on the field at
the customer site and if he or she does
not know how to fix an equipment,
they can use the Field Service mobile app
and scan a QR code on the customer asset.
To show that, I have a demo here,
so this is a piece of hardware that has a QR code.
So, what do you need to do is scroll down on
your homepage all the way till where
it says "Scan Customer Asset",
click on that, and
then scan the QR code that's on the customer asset.
So, once it's scanned, as you can see,
it immediately opens up a screen
that shows you all the information about the asset.
Not only that, the cool thing is there's
also a "Three-Dimensional Model Assembly Sequence".
So, you click on the "Assembly Sequence",
it will show you in three-dimension how
to assemble this part or how to put together this part.
So now, you see this is an imagery that scans from
this customer device and then it'll tell you
exactly how to remove
that part and how to put the parts back together.
So, this concludes our demo,
and I want to thank you for joining me today to
talk about Field Service and Connected Field Service.
Make sure to visit Dynamics 365 website
to learn more about what we covered today. Thank you.