- It was Spring of 2016, we had just purchased a property
in like February and completely remodeled it by May,
and we're moving into there, and as we were moving in
we already knew we were out of space.
And we're trying to find something that already existed
and we were just going to renovate it
and try it to get it to work for us.
So Jesse Hall of Keller caught wind of it
and walked in the front door and the minute I met Jesse,
it was like one of those, you know it was like
he always knew the guys.
So when he came up and said,
"You know I could just build you a building
"and actually build what you want."
It was pretty much a no-brainer.
It was amazing because the entire process,
Jesse and Keller, they're a design build.
They literally take it from when he walks in that door
and you don't even have an idea;
to helping you put in on paper,
putting the renderings in front of you;
to helping you understand what you can afford,
understand what materials and stuff you have to use
to get to your dream.
And Tony, the Architect, and everybody sits down with you
and it literally walked room by room by room
and helped you put that on paper what's all up in here.
The whole time it moved extremely fast,
but I never felt pressured
and it never felt like it was moving too fast.
- Being in residential building for quite a few years,
I understand the quality that you want to look for
in a builder and the quality that they put into the project.
And I had a good feeling right away
the first time I met with him and I think Shawn did as well.
And from there we just kind of knew that was the route
we wanted to go rather than finding an old building
and retrofitting it.
- So we went and talked to some of the other folks in town
that had recently built shops,
and one of 'em said something that just stuck with me.
One of the messages he sent to me was,
"If I could do it all over again,
"I would've went with Keller,
"because there's no way I saved any money
"with all the stress, all the issues,
"and all the problems we have.
"It probably would've been cheaper to actually go
"Keller from the start."
That really stuck with me, so when Jesse
walked through the door, we never even checked
with their competitors.
And then Jesse went to work.
Not only did they find us a property,
they found us a property in the city
that was actually a tax-incentive property,
which saved us an absolute fortune.
We practically got the land for free by the time
we were done; it was such a minimal amount.
And then they built the building at our exact budget.
They were able to hit it even though we came in
with a really aggressive plan for what we wanted accomplish
for the money that we had.
And they were able to fit that, which blew our mind.
One of the biggest things for me
is Custom Offsets is a company that's growing
about 250% year over year,
and it's just constantly expanding.
We're constantly hiring people.
We're constantly growing sales.
I could not be tied up in building a building.
I needed to be able to do my job,
to do my day-to-day job, grow my business,
and I needed somebody that could build us our building.
I needed to trust somebody that would just take
this dream that I have, this vision,
help me put in on paper,
and then they go build it, and I get to move into it.
- When you're building it's so difficult to get a grasp on,
"How's this gonna look?"
And Jesse really ran with everything,
and made all the important decisions.
Jesse's just really down-to-earth dude.
He seemed like he was part of the team with Shawn and I,
and to see it progress and how fast it progressed.
Came back after vacation
and it was like pretty much was already done already,
and I was like, "Wow, that happened like really fast."
And to see everything in person, you can't even describe it.
It was just awestruck and just walking in
and being like, "Wow."
And then just see this ultimately amazing finished building.
Really, really neat experience.
- The team that was here was awesome.
You know, Warren was the Foreman on Sight,
and he'd always greet you with a smile,
always kind of talk to you, tell you what's going on,
and you could talk to anybody,
anyone of their general contractors at any time.
They would actually approach you when you come
to the building and just kind of give you an update
and kind of take you around and show you
what's all changed from the day before.
For what I was looking for to not be actually
involved in decisions around construction, and building,
and you know footings and concrete, and walls,
and structural and steel,
I didn't want anything to do with any of that.
I didn't have any involvement in that,
and they totally took that off my plate,
which was humongous for us.
So we could focus on our business.
There was almost no stress related to the pricing
and the choices and what you're gonna do.
Even as we went through the process,
if I wanted to add something they would always
tell me what it's gonna cost to add it.
There's not been a single surprise on the financial side,
which is a huge pet peeve of mine
when you get a bill and you didn't see coming.
But for the most part, the whole thing was transparent
all the way through.
We always knew what was gonna happen
and what the cost was gonna be to make that decision.
And you know with their warranties and the different things
that they have in place for the building,
I know that, you know, they've got my best interests in mind
and that they're gonna protect me from anything
that could happen with warranty or with structure
or with anything like that.
The message was real clear:
that everybody really, really, really cares.
Every person on the Keller team
is a part-owner of that business and they act that way.
That was a big deal to me, cause you could tell
that they weren't employees.
You could tell that they weren't just doing their job,
or punching a clock.
Everybody, honest to God, cared about the project.
You know, when I first met Jesse, I mentioned
that it felt like it was somebody I already knew.
It stayed that way the entire time,
and then along the process whether it be a text message,
a phone call, an e-mail, no matter how I contacted him,
no matter what time I contacted him, he was always there.
I asked one time, "Am I the only project that you're doing?"
And I was surprised to hear that he had eight others,
because the entire time I felt like our project
was the only thing he did all day.
It was fun because he took ownership in this building.
A lot of times it felt like Jesse was going to be
moving in with us once we got the keys to the building.
This is basically our $2 million house
and there's 32 of us that now live here.
We're here more than we're in our own homes of course.
That was the thing, you know, Keller and Jesse basically
gave us this $2 million home
and they treated it exactly like that's what it was,
and that was the part that hit right there.
(motivational music)