This video shows how to troubleshoot the TouchPad on your HP notebook in Windows 10.
The TouchPad is a touch-sensitive surface on the ClickPad on some HP notebooks.
Follow these steps when your TouchPad is not working.
First, turn the TouchPad off and back on again.
Double tap the upper left corner of the TouchPad to turn it off,
then repeat to turn it back on.
Performing a hard reset might fix the problems with the TouchPad.
First, turn off the notebook,
then remove the notebook from any docking station.
Disconnect any external devices.
Unplug the AC adapter from the notebook.
Remove the battery from the battery compartment.
Press and hold the Power button for 15 seconds to drain any electrical charge from the battery.
Put the battery back into the notebook,
then plug in the AC adapter.
Press the Power button to turn on the notebook.
If a startup menu opens, select Start Windows Normally,
Then press Enter.
Reconnect all external devices and run Windows Update and
HP Support Assistant from the Internet to update the drivers.
Make sure you have the latest drivers for the TouchPad.
Go to support.hp.com.
Click Software and Drivers.
Type your model number,
then click Find my product.
HP automatically detects what notebook you are using.
Choose your operating system from the drop down menu.
Click Driver - Keyboard, Mouse, and Input Devices,
then click Download next to the TouchPad driver.
Open the Downloads folder and double-click to install the latest driver.
Follow the on-screen instructions to complete the installation.
You can restore the notebook to a previous software configuration when the
TouchPad was working correctly.
Go to support.hp.com for more information on how to restore to previous versions.
If the TouchPad will not turn on, install updated software and hardware drivers for
your notebook.
Type Settings in the search bar,
then click Settings.
Click Update & security.
Click Check for updates.
Windows Update checks for updates, then available updates are displayed and installed automatically.
Restart your notebook.
You can find additional helpful videos at hp.com/SupportVideos
and on our YouTube channel, youtube.com/HowTo4U.