PROTECT
PROTECT YOUR FAMILY. AND YOU COUNT ON THE MAKERS OF
HOUSEHOLD PRODUCTS TO
DO THE SAME.
BUT THE KVUE DEFENDERS UNCOVERED
A LOOPHOLE THAT
ALLOWS POTENTIALLY DANGEROUS
PRODUCTS TO
STAY IN YOUR HOME-- EVEN WHEN
MANUFACTURER
S KNOW THERE ARE PROBLEMS.
HERE'S TERRI GRUCA.
THE CONSUMER PRODUCT SAFETY
COMMISSION WAS CREATED TO PROTECT FAMILIES
FROM DANGEROUS
PRODUCTS.
BUT A ROUND ROCK MOM FEELS THE
SYSTEM IS
BROKEN.
SHE HAD NO IDEA THERE WAS
TROUBLE BREWING IN HER
OWN KITCHEN.. AND HER DAUGHTER
SUFFERED
BECAUSE OF IT.
LIFE WITH A TODDLER IS BUSY.
I'M UPSIDE DOWN BECAUSE I'M
UPSIDE DOWN
JUST TRY TO KEEP UP WITH CADENCE
GALLOWAY.
I'M ARIEL!
IT'S WHY HER MOM RACHEL STIGLER
NEEDS A LOT OF THIS.
"AS A PARENT WE GET SO WRAPPED
UP
UP IN
UP IN OUR
UP IN OUR ROUTINES.. FOR FIVE YEARS HER KEURIG MINI COFFEE MAKER MADE IT EASY TO
START THE DAY..
2:07-:11 WE'VE NEVER HAD ANY
ISSUES
ISSUES --
ISSUES -- UNTIL ONE DAY LAST NOVEMBER. I TURNED MY BACK TO GRAB
SOMETHING OFF THE COUNTER
NEXT THING I HEAR IS HER
SCREAMING AND THE COFFEE MACHINE
WAS
DISPERSING HOT WATER AND HOT
COFFEE LIKE 1:50 ALMOST LIKE IT
EXPLODED
WITH PICS
IT HAD COVERED HER FROM HER FACE
DOWN
CADENCE SUFFERED FIRST AND
SECOND DEGREE BURNS
TO HER FACE AND NECK.
IT BURNED ME AND HURT
IT'S APPARENTLY HAPPENED TO
PEOPLE BEFORE
ACCORDING TO THE CONSUMER
PRODUCT SAFETY
COMMISSION IT'S HAPPENED
HUNDREDS OF TIMES.
THE KEURIG MINI HAD ACTUALLY
BEEN RECALLED IN
2014.
BUT I DIDN'T KNOW ABOUT ANY
RECALL
REPORTS 1:22-:25
THE RECALL SYSTEM NEEDS TO BE
FAR BETTER THAN IT IS TODAY
:24 RIGHT NOW IT LEAVES PEOPLE
AT RISK OF GETTING HURT OR
KILLED
WILLIAM WALLACE, IS THE HOME &
SAFETY POLICY
MANAGER WITH CONSUMER REPORTS.
HE SAYS PART OF THE PROBLEM IS A
CONTROVERSIAL LAW THAT SOMETIMES PREVENTS THE CPSC FROM RELEASING COMPANY- AND
PRODUCT-SPECIFIC
INFORMATION, EVEN WHEN THE
PRODUCTS ARE CONNECTED TO
INJURIES OR DEATHS.
REPORTS 5:54 -:58
EVERY PRODUCT RECALL IS SUBJECT
TO NEGOTIATION BETWEEN THE
COMPANIES AND THE GOVERNMENT
IT IS NOT THAT WAY WITH CAR OR
FOOD RECALLS.
REPORTS 7:46-:49
IT'S THE TEXTBOOK DEFINITION OF
THE FOX GUARDING THE HENHOUSE
THE CONSUMER PRODUCT SAFETY
COMMISSION
FOUND THAT KEURIG KNEW "A
HUNDRED CUSTOMERS
HAD SUFFERED BURNRELATED
INJURIES TO THEIR FACES,
HANDS, AND BODIES."
AND THE COMPANY "MISSED
OPPORTUNITIES
TO REPORT" PROBLEMS INCLUDING
"TWO REQUESTS BY A
RETAILER FOR KEURIG TO UNDERTAKE
A PRODUCT
SAFETY INVESTIGATION."
IT TOOK FOUR YEARS FOR KEURIG TO
NOTIFY THE
CPSC OF THOSE ISSUES-- AND ONLY
THEN IN 2014-- DID THE
COMPANY
COMPANY AGREE TO ISSUE A RECALL. THE CPSC FINED KEURIG 5.8 MILLION DOLLARS -- THE
SECOND HIGHEST PENALTY EVER --
AND THEN IN A
LETTER POINTED OUT THAT
" THIS PENALTY IS NOT SUFFICIENT
TO DETER KEURIG
OR ANYONE ELSE FROM DELAYING
REPORTS OF
DANGEROUS PRODUCTS TO THE
AGENCY. IT CERTAINLY
MAKES THE RISK OF A PENALTY SEEM
WORTH THE REWARD OF
GREATER PROFITS FROM DELAYED
REPORTS."
WE REQUESTED AN INTERVIEW FROM
THE CONSUMER
PRODUCT SAFETY COMMISSION. BUT
THE AGENCY REFUSED.
REPORTS 13:16-:27
WE NEED THIS AGENCY TO BE ABLE
TO PROTECT THE PUBLIC AND TO
PROTECT CHILDREN QUICKLY AND IN
A VERY STRONG WAY :24
AND RIGHT NOW IT JUST CAN'T DO
THAT
3:07-:20 I GUESS I THOUGHT IF
EVER MY DAUGHTER WAS BURNED BY
SOMETHING IT WAS BECAUSE SHE
PULLED SOMETHING ON
TOP OF HER :12 NOT BECAUSE IT
EXPELLED OR EXPLODED FLUID
ONTO HER :17 I NEVER IMAGINED
THIS WOULD HAPPEN
RACHEL CONTACTED KEURIG AND THE
COMPANY SENT
HER A NEW COFFEE MAKER.
THE COMPANY ALSO PROVIDED KVUE
WITH THIS STATEMENT
WHICH SAYS IN PART... "THE
SAFETY AND SATISFACTION
OF KEURIG DR PEPPER CONSUMERS IS
OUR TOP
PRIORITY. WE ARE IN
COMMUNICATION WITH MS.
STIGLER, AND WE'RE TAKING THIS
ISSUE VERY SERIOUSLY. "
AND GOES ON TO SAY: "WE
CONTINUALLY WORK TO
IMPROVE THE PERFORMANCE OF OUR
PRODUCTS, AND
ALL OF OUR BREWERS MANUFACTURED
AFTER JULY 2014
ARE NOT AFFECTED BY THIS ISSUE.
" OR PLAYING
CADENCE IS DOING BETTER.
SHE STILL HAS SOME SCARRING
THE ENTIRE PROCESS HAS BEEN A
WAKEUP CALL.
I AM A LITTLE BIT MORE CAUTIOUS
IN OUR ROUTINES
CLOSING SHOT
WE TRUST IN THESE PRODUCTS AND
WE STILL HAVE TO BE CAUTIOUS
AND WE HAVE TO MAKE SURE THAT
THESE THINGS DONT CONTINUE TO
HAPPEN BECAUSE IT HAPPENED SO
FAST AND IT COULDVE BEEN
WORSE."
THE CPSC ADMITS ONLY ABOUT 7% OF
RECALLED
PRODUCTS EVER GET TURNED BACK
IN.
IN. SO
IN. SO HERE'S WHAT YOU NEED TO REMEMBER -- WHEN YOU BUY A PRODUCT REGISTER IT -- THAT
ALLOWS COMPANIES TO
NOTIFY YOU OF PROBLEMS.
AND IF YOU HAVE AN OLDER KEURIG
MINI PLUS BREWER
CALL KEURIG CONSUMER CARE AT
901-2739.
901-2739.
YOU
YOU CAN
YOU CAN ALSO FIND OUT HOW TO LOOK UP WEHTHER A PRODUCT HAS BEEN RECALLED WITH
THIS STORY ON OUR
WEBSITE AT KVUE.COM.
FOR THE KVUE DEFENDERS I'M TERRI
GRUCA.
GRUCA.
GRUCA. IF
GRUCA. IF YOU HAVE SOMETHING YOU'D LIKE
THE DEFENDERS TO INVESTIGATE...
WE
WE WANT
WE WANT TO HEAR FROM YOU. YOU CAN CALL US AT THE NUMBER YOU SEE ON YOUR SCREEN, OR EMAIL US
AT DEFENDERS-AT-KVUE-DOT-