It says JP Morgan Chase banking alert.
Did you attempt to Zelle payment in the
trouble started when Lisa Mae
Osborne got an unexpected text
message warning Chase Bank alert.
Did you attempt a Zelle payment
for the amount of $5000?
And I just immediately answered. No, the
Portland woman had received
fraud warnings like this before,
but then the phone rang and
the numbers showed Chase Bank,
although it wasn't really a scammer,
claimed to be a bank Rep in
the Fraud Department and even
provided account information.
Making his story even more believable,
it's not clear where the
scammer got all these details
and they asked me if these were the last
four digits of my Social Security number
and they read me those numbers, and so
the crooks suggested the bank could
reverse the fraudulent charges by using
a mobile banking app called Zel. Zel is
an easy way to send and receive money
with friends and family. Osborne
hadn't used Zelle before,
but recognized the name
it's owned by several banks,
including Chase and widely promoted.
Zelle is built right into their mobile.
And online banking
is it wasn't a separate app on my phone.
I was in the Chase Online banking service.
The crook helped Osborne set up as L account,
then transfer money to herself
thinking it was a refund. Instead.
The fraudster likely diverted those payments,
although it's not clear how the
money taken out of her three chase
accounts went to the scammer
23,000 plus dollars.
That's a lot of money.
It's a very big portion of my
earnings in a year. Throughout
this scam, which played out over a
couple days, Osborne tried to alert
the real Chase Bank several times.
I called Chase again the next day.
What's going on? Why is this happening?
Why haven't you stopped this hold please?
I was on hold 2 1/2 hours probably
and then the call dropped.
Similar stories have been
reported around EU. S
NBC News found people across the
country who say hackers used Zelle
to drain their bank accounts.
I had $3000 get pulled out of my account.
$190.00 fifteen $100
L spokesperson said protecting
consumers from fraud and scams
is a top priority for us and the
company is warning. People about
this sophisticated phishing scheme.
Hi, this is Mark with your bank.
I've noticed your accounts and locks
and I just need your bank credentials
to help you get that unlocked.
The Portland woman hoped her longtime
bank chase would help recover
her lost money. She called and
called multiple departments.
So far, Chase's response to me
has been that this is my fault
and that I should have known after
weeks of fighting and filing claims,
along with a separate inquiry from KGW,
Chase changed its mind and agreed to help.
Osborne got her money back.
Federal law requires banks to
reimburse you for this type of fraud.
Chuck Harwood is with the
Federal Trade Commission.
The important part is you
need to act immediately.
There is a federal law called the
electronic Funds Transfers Act,
if tha that that limits your
liability when you are the
victim of a scam like this,
and when you when you transfer money
in an unauthorized way, another
federal agency,
the Consumer Financial Protection Bureau,
confirmed to KGW that consumers.
To suffer unauthorized transactions
are entitled to this federal
protection and banks are required
to refund the stolen money.
Chase wouldn't respond to our direct
questions about Osborne's case
citing customer privacy instead of
bank spokesperson issued a written
statement explaining, in part,
we urge all consumers never to share
their banking password or to send
money to someone who says it will
prevent fraud on their account.
Bank employees won't call text or
email consumers asking for this,
but crooks will.
I do believe they are responsible to
help their customers with this, Osborne
worries that scammers have found a weakness.
And are exploiting the system so
consumers need to protect themselves.
Never trust anyone who calls or texts and
wants you to perform a financial transaction,
even if the person appears to be from
your bank instead called the bank
yourself and don't give out verification
codes to anyone because you never know
who's on the other end of the line.
OK KGW Kayla Boxi joining us now,
so Kyle unfortunately this is
probably going to happen again.
I mean So what? What should people
do if they get ripped off like this?
Site a complaint as soon as possible
with as much documentation as possible.
That means filing complaint with your bank
or any other company involved and speed
is really important here in most cases.
By law you've got two days after you learn
that you've been duped to file a report,
so do that right away.
Also, file complaints with the FTC
and state Attorney General's office.
That could be Oregon, Washington,
wherever you may live.
They document these type of
situations and sometimes can help
and really be prepared for a fight.
Here banks, they should take responsibility,
but sometimes that takes some pushing.
Yeah, as you approved for sure.
Alright Kayla Boushey thank you.