Facebook Messenger is a great way to communicate privately with individuals
with your friends with a company customer service all sorts of different
features and I'll walk you through some of those in this video. Here we go. So
let's go to Facebook messenger here from my profile and you can see a number of
chats conversations that have happened between individuals and also if I scroll
further down you'll see there's group conversations there you can actually add
people to a conversation you can be added and notified that you've been
added to conversations from people remove yourself from conversations
lots of different options. Now if you want to see what conversations you've
already had or go back straight to the messages for a particular person you can
go through to their profile and click on message and you'll pick up at the last
bit of chat that's happened between you
So let's take a look at the chat between myself and Peter so I'll open it in
messenger and remember of course you can access this full chat from your mobile phone
device Android and iPhone as well. Now one thing to note if you go through to a
particular statement like this one for example click on the three dots you can
remove select to remove that but it basically only removes it at your
end of the chat so the original conversation record will still be there
with your friends so be aware of that if you want to phone them you can start a
voice call you can start a video chat and we'll talk about messenger rooms
shortly and you've got information about the whole conversation
here slightly expanded view of it and as you can see you can send things like
video content attachments files if I go down to where I can say type a message
I've got the option to add content here and a GIF little quirky short video
clips I can add a photo sorry a photo or a sticker so lots
of different things. So I've selected that picture I can send that
across. Notice here there's a emoji button as well so you can select
different emojis to go along with the conversation and then when you want to
send the message across you just hit that send button.. Now basically all the
chats stay within the one message area so you just say new message that's where
you would create either the name of one person you want to send a message to or
multiple people you can add more than one person to the group. So if I now type
another name etc So I can create all sorts of different chat groups. You can
see it says create new room so that's new with 2020 Facebook you go to
something called the messenger room now the good thing about this is that you
can have multiple people join that chat even if they don't have access directly
initially to a full Facebook account they
would have to register some details I think but they could just get the link
and join in that that for you. This is a messenger window you have to connect to
So these are the chat rooms, got my picture come up on the camera now you got a few options
here around seeing who's on the call the room could be locked at any point which
is great they can restrict who accesses it you can share the screen if you have
information to present to people you can turn off your video turn of microphones
etc so lots of control features that I think 50 people can be on a call
and I'll take a closer look at some of the messenger rooms features in future
videos. Going back to the various conversations you can actually select an
entire conversation you can hide it you can delete it completely again that
doesn't destroy the copy at the other person's end it just removes it from
your understanding you can ignore messages you can block them if you select hide
the conversation disappears from the selection of messages you've
received. So it says it's just a case of going to the area here either there or
messenger on screen. If I show you in the new Facebook version as well as to
finish off the essential features look the same. Note that you can see if
someone's seen the message you sent because that's a great thing about it
you can send a message and they don't need to reply immediately they can reply
whatever they can and you'll see what time they've seen the message so you
know when to try and get in touch with them again perhaps. But yes no real
difference in terms of the overall features of messaging it's just
a different view of it within the 2020 interface. Here under the settings you
can go back to any chats that are hidden
and bring them back into it as well. Finally I'll just show you a quick
conversation with a Sky customer support team where they send via what's
called chatbox updates where you can make selections to see which is the
appropriate answer and then they'll tailor the answers they give you to help
you further so really straightforward.
Obviously there will not always be a person at the other end to deal with a chat
but at least it's gonna get you the relevant support that you need so what's
the features in messenger 2020, more to be announced soon definitely there's a
huge move towards the private conversation rather than the public
marketplace on Facebook where things are posted and everyone sees it seems to be
going the other way lots more encryption options privacy options the integration
of messenger and whatsapp lots of things so that's essentially my view of messenger
in 2020 and I've been Paul from PR Wilson media your social media personal
trainer Cheers