If the carriage in your HP OfficeJet Pro 6900 printer stalls and the printer control panel
displays a Carriage Jam error message, the carriage might be jammed.
Fix the jam and clear the error message to resume printing.
Remove jammed paper from the input tray and ink cartridge access area.
On the printer control panel, press OK to attempt to clear the jam automatically.
If the error persists, lift the output tray and then slide out the input tray.
Remove all loose and jammed paper from the input tray.
Locate the blue release buttons on both sides of the input tray.
Press down both buttons to release the tray from
the printer and then slide it towards you to remove it.
Shine a flashlight in the input tray area and remove any paper you find.
Slide the input tray back into the printer, then lower the output tray.
Power off the printer.
Go to the rear of the printer.
Disconnect the power cord and any other attached cables.
Disconnect the other end of the power cord from the power source.
The power cord must be disconnected before reaching inside
the printer to avoid risk of injuries or electric shock.
Turn to the front of the printer.
Open the ink cartridge access door.
Shine a flashlight in the ink cartridge access area and remove any paper you find.
Grasp the grey handle of the paper path cover, lift up, and out, to remove it.
Remove any jammed paper found.
Use your fingers to lift the flip gate.
Remove any jammed paper found.
Lower the flip gate.
Reinsert the paper path cover until it snaps into place.
Close the ink cartridge access door.
Go to the rear.
Plug the power cord back into the power source.
HP recommends you use a wall outlet for best results.
Reconnect the other end of the power cord to the printer and
then reconnect any other previously connected cables.
Return to the front.
Power on the printer.
Slide out the input tray and load paper.
Slide in the input tray.
Try to print your document.
If there is still a carriage jam error on the printer, continue to the next step.
Make sure the carriage moves freely across the width
of the printer to make sure no jams remain.
Open the ink cartridge access door.
Wait until the carriage is idle and silent before you continue.
Go to the rear.
With the printer still powered on, disconnect the power cord and any other cables.
Disconnect the other end of the power cord from the power source.
The power cord must be disconnected before reaching inside
the printer to avoid risk of injuries or electric shock.
Return to the front.
Use a flashlight to look for paper that might restrict the carriage.
Remove any paper or objects you find.
Check the rollers and wheels for any torn pieces of paper that might remain inside the printer.
If pieces remain, more jams can occur.
Reach inside the ink cartridge access door and manually move
the carriage to one side and then to the other side.
Remove any debris in the carriage path.
Close the ink cartridge access door.
Go to the rear.
Plug the power cord back into the power source.
HP recommends you use a wall outlet for best results.
Reconnect the other end of the power cord to the printer and then
reconnect any other previously connected cables.
Return to the front.
The printer should power on automatically.
If it does not, press the Power button.
Try to print your document again.
If there is still a carriage jam error on the printer, continue to the next step.
Ink cartridges that are loose or incorrectly inserted can cause a carriage jam.
Make sure the cartridges are inserted correctly.
Open the ink cartridge access door.
Wait until the carriage is idle and silent before you continue.
Check for any unseated ink cartridges.
Press down on any cartridges that are higher than the others to snap them into place.
If any cartridges do not fully snap into place,
push in the tab on the cartridge and remove it from the printer.
Gently bend the tab away from the cartridge less than half an inch.
Bending it further might damage the ink cartridge or cause the tab to break off.
Reinsert the ink cartridge until it snaps into place.
Close the ink cartridge access door.
Try to print your document again.
If there is still a carriage jam error on the printer, continue to the next step.
Resetting the printer and plugging the power cord directly
into a wall outlet can clear carriage jam errors.
Go to the rear.
With the printer powered on, disconnect the power cord and any other cables.
Unplug the other end of the power cord from the power source.
Wait at least 60 seconds.
Plug the power cord back into the power source.
HP recommends you use a wall outlet for best results.
Reconnect the other end of the power cord to the printer and then reconnect any other cables.
Return to the front.
The printer should automatically power on.
If it does not, press the Power button.
Try to print your document again.
If there is still a carriage jam error on the printer, continue to the next step.
If you have completed all the steps and are still experiencing issues,
the printer might need to be serviced.
Your options for service might vary depending on how long
you have owned the printer and what country you live in.
Contact HP to find out the support options for your printer.