hi my loves It's Me Jazzy Mack and today I actually have multiple different opportunities
for a couple of different companies and these opportunities are going to be for full-time
and part-time and it's going to be for various different working shifts so if you need to work in
the afternoons or if you need to do early mornings I've got a couple of different opportunities that
you can pick from if you don't want to do this one with the American Red Cross we're going to get
into a couple different ones and I'm also going to do the resume breakdown and for those of you
that already have the resume bundle the ultimate resume kit this is already in your library I have
already uploaded this and you guys have already received the announcement for all of these jobs
so you all get first dibs I feel like that's only fair so you always get the announcement before it
hits you YouTube so let's talk about this first opportunity with the American Red Cross we're all
familiar with it um not only do they do things like you know take blood from people they also
do training and certification um and there's all sorts of like humanitarian work that they do so
let's talk about what they're ultimately hiring for in this particular role they are hiring for a
tier one agent and this is going to be a part-time role okay they've got over 19 locations spanning
throughout the us so you can come over here in this drop down and check for your location but
this isn't going to be where you're like you know working in a blood drive or anything like that it
says they're seeking part-time tier one agents to support their training services team this position
can work from any location in the United States and will work part-time three to five days per
week for a minimum of 20 hours a week now you are going to answer inbound calls and email inquiries
from the training Service Learning Learners instructors and the instructor organizations
so you're going to answer questions related to training classes um billing certifications and
processes people may ask you questions like hey I've got a training class right now but
the students can't get into the portal can you assist you know can you reset their passwords
something of that nature so again it's going to be basic you know call email inquiries
um using different systems to provide to provide why can I not talk super right resolutions and
updating account records something that you'll want to be mindful of this is for those of you
that have worked in the call center world before or you've done like some sort of phone support it
says maintaining daily production standards including the average handle time and calls
per hour so average handle time is basically how long it takes you to resolve a customer
issue from the time they called to the time they actually hang up some will say oh we want this
you know customer handle times to be less than 15 minutes some companies say less than 20 minutes
um but yeah so that's something that we're definitely going to call out in our resume
and then uh calls per hours or the number of emails per hour um that sort of thing is
going to be considered the kpis for this position the key performance indicators
um so yeah so basically they're saying to qualify all you need to have is a high school diploma a
little bit of customer service experience or some sort of sales experience in a call center for all
of you bilingual people uh they're preferring that you you know speak Spanish if you have you
know that ability if not it's not a deal breaker but I did see somewhere in the application where
they actually paid a little bit more for people that are bilingual so someone asked me that in the
comments the other day on that Delta Airlines video and this is exactly what the person was
talking about so always let people know if you are bilingual you should be charging a premium
for that now when it comes to this particular particular position they do pay up to 18 an hour
depending on where you are located geographically please don't be that person that says well I don't
have a job but 18 an hour is not enough for me like how am I supposed to live off that listen
there are people that are homeless that would love to live or you know get paid that amount of money
because they're just trying to make ends meet so please don't be that that's overly privileged
first world problem person that's always complaining about not making six figure years
when you don't even have a job like that level of being ungrateful is how you repel opportunities
it's not how you attract good things into your life so that is um the Red Cross and yes they do
have benefits like Health dental vision you know they've got the 401K retirement plans they do have
paid time off they do have holidays and floating holidays that are also paid so I don't want you
to think that this is some sort of you know like job that doesn't give you any type of benefits
they also provide the equipment for you so you do not have to have any sort of equipment they will
provide you the laptop and they don't have any standards around you know like internet speeds
or anything like that so let's go ahead and look at the resume for this particular position and
again those of you that already have the ultimate resume bundle this is already in your library okay
um you should have already received the announcement uh earlier this morning so
what we always like to put um is some little one or two sentence liner about
you know how you're a customer service agent a leader uh maybe you know some sort of title
um with the experience and the things that they're looking for and I just personally like
to put the name of the company here you know again this is just the logo for demonstration
purposes I would remove that logo before I submit my application but something that you want to call
out in the Knowledge and Skills area and please be truthful about your experience don't lie about
your experience don't lie about your skills your skills because all that stuff can get you banned
but for those of you that do have call center experience obviously we want to call out customer
support inbound support the kpis um these acronyms stand for average handle time uh quality assurance
um and csats stand for customer satisfaction so csats are pretty much like surveys that people
get to say hey what was your experience like with the agent stuff like that so it's really
great to call these out because that shows them that you have an understanding of you
know the whole customer service and um you know virtual support sort of thing
um and escalations is probably also something that you'll want to call out
um so let's say you've never ever ever worked in an official call center let's say all you've
ever done before was like volunteer okay for a non-profit well if you've ever done that
before that still counts as job experience even if it wasn't paid experience if you volunteered
for the Cancer Society or you know Muscular Dystrophy and you just took inbound calls to
people wanting to make donations put that in your resume okay that all counts um you know maybe you
took calls from donors or people supporting um you know the non-profit things of that nature
um you know maybe you communicated with people about how to fill out paperwork
uh to support you know some cause or to you know support the whole donation process maybe
you did things like that maybe you filled out paperwork that was related to incidents
that happened while you were volunteering perhaps you train the new volunteers you know
um to help them understand the process or you know maybe you just acted as a liaison for different
business units you know perhaps you you were the person answering the phones and you know managing
the office but maybe you also worked with the event coordinators maybe maybe you also worked
with the community leaders um to plan community events you know there's all sorts of stuff that
you can put down as relevant experience even if it wasn't paid experience so if you were just like on
campus at your college and you organized a lot of Campus events okay that still counts it means
that you've interacted with people it means that you um have experience with communicating you've
got experience with documenting maybe you've got experience with doing research uh troubleshooting
you know engaging people all of that matters okay so I just wanted to point that out
um when when doing these like resumes a lot of you're like Jazzy I don't know what to put
and of course I give you this template this template is going to look exactly like this
but you do have to like be a little bit creative when you're stating the things that you're good
at because those are the things that they'll pay you a little bit more money for so you want to be
able to articulate those things in a you know in a productive sort of effective way right
so um and at the bottom of this of course you can put you know if you've got any educational
training maybe you've got uh certificates and anything or maybe you've just got like CPR and
first aid training you know that type of stuff counts so don't again don't discount you know
the stuff that you might have learned in some sort of community college or in you know some sort of
volunteer courses all of that stuff matters right so let's hop into our next opportunity
now some of you may have heard of this and some of you may not have heard of this but
this opportunity is for Rent the Runway if you have never heard of Rent the Runway they are a
really cool fashion platform that basically lets you rent different like high fashion
um pieces of clothing um and like jewelry and accessories and shoes and stuff like that so
a lot of people will say well hey I am not that girl that is going to spend a thousand dollars on
a ball gown but I'll spend fifty dollars to rent it you know if there's like a a really cool event
that I want to go to you know some black tie event or something this is what that company does so
basically um they are looking for this is going to be a part-time role I do have another role that
I'm going to show you all but this part-time role is going to be for a customer experience
associate okay and remember I said there was um various different shifts that you could choose
from so this role is going to be expected to do somewhere between 15 to 29 hours per week and then
it says all new hires must attend a three-week virtual training now the virtual training is
going to be Monday through Friday from nine to six but after that virtual training is done you
can choose from any of these shifts so you can do the early morning shift the 9 A.M to 1 p.m
shift if you want to do more of an evening shift you can do 4 P.M to 8 P.M okay if you choose to
just work a couple of days like Saturday Sunday Monday Tuesday and you want to do the 1pm to 6
p.m absolutely you can do those shifts so they've got various various various shifts that you can do
um and the pay is 16 per hour so basically they're just saying they want you to have some sort of
problem solving skills and be able to use things like uh G Suite which is Google Suite slack Zoom
you know stuff that you've probably used um and have a good high-speed internet connection with
a minimum 10 megabytes per second okay and it says that Rent the Runway will provide you with
a laptop and with a headset I don't know if they give you any other stipends for like you know
um office setups or anything like that but you can certainly ask for that type of stuff
um so let's look at the other uh position they have now for those of you that you know do have
a little bit more customer experience or those of you that are just like true fashionistas they've
got a team lead role okay the team lead role is a full-time role okay and it pays 56 to 70
000 per year um that amount can go up depending on where you are located geographically
um your years of experience any education things of that nature so please make sure you are
negotiating okay but you are basically going to lead the customer experience um team that we were
just talking about and you're basically going to make sure that the customer experience is
a good experience you know that people aren't on hold forever that the kpis those key performance
indicators are being met with you know a lot of efficiency and you're also going to take
part in interviewing candidates for this type of role the previous role that we just talked about
you would probably be reviewing those candidates so you're just making sure customers are having a
good experience you know um there are suggestions being made for you know types of you know fashion
that they might be looking for and that sort of thing um and this does come with you know pretty
good benefits you know there's PTO there's uh paid parental leave you know there's the sabbaticals
um of course the rental discounts which I think is kind of cool so um again this is
a fully remote roll and they do say that you have an option to work hybrid if you choose but from my
understanding they are not um like forcing anybody into the office so that is what I have for today
um let me know when you apply for these roles but just make sure you're quick this time because like
the one that I posted the other day for Delta it went quickly in like 24 hours so this is why
if you're not a part of that subscription if you don't have that ultimate resume you're you know
by the time you see these videos sometimes they're going to be full you know sometimes positions are
going to be gone and I can't do anything about that so turn on your notifications you know and
um the description box has the link to these resumes because I didn't have time to show you
the resumes for these roles but I do have resumes for all three roles that all three roles that
we've looked at two day so folks until the next time I'll see you in the next video bye [Music]