Hello, everyone.
Derek with tatango.com.
I am super excited today to show you something that most people have not seen yet.
And that is the brand new Samsung Chatbot RCS Directory.
So, what is an RCS message?
An RCS message is the new version of SMS and MMS on an Android device.
I'm not gonna go too much into it because I'm gonna show you on the phone what an RCS
message looks like.
And that's the cool part now with Samsung and the Chabot directory, you can actually
see exactly what an RCS message looks like on your device.
You don't have to get, you know, test phone from Samsung, this isn't pilot programs, this
is on any device that you pick up from the store.
There are certain devices and certain carriers, right now it's AT&T and certain Samsung devices.
So, in my hand right now and on the screen, I have the Galaxy S9 and what's interesting
about this Chabot experience, again, it's on Android and it has to be on a Samsung device,
and on AT&T network.
Again, RCS messaging is very, very new, so it's slowly rolling out to the rest of the
population.
So, what's interesting about RCS is it doesn't require like an extra app or a special download.
As you'll see here, this is a brand new out of the box phone, you know, that I just got.
So, if I click down here in messages, you'll see I have conversations, then I have contacts,
and then I have Chatbots.
It's very interesting to note that one out of three of the top, you know, headers up
there are for Chatbots.
Samsung and AT&T, they're putting a lot of emphasis on Chatbots which is pretty cool.
So, let's look through these chatbots here.
You have 1-800-Flowers and these are all the initial RCS Chatbots, these are the ones that
also just come pre-installed on the phone.
I didn't download anything, or add these, or find these, or search for these, these
came right on the Samsung device right out of the package.
So, I have 1-800-Flowers, AllModern, CNN, Quartz, Express and I think I'm gonna go through
Express and quickly show you what it looks like.
Now, be sure you're following or subscribed to our YouTube channel because I'm gonna go
through each one of these and show you a demo how it was built, how it functions, pretty
much walk you through the entire process.
It's gonna be really, really interesting, so make sure you are subscribed to our YouTube
channel.
Okay, we have Express, we have HereWeGo Chat, and, again, these are kind of launch partners
for the Samsung AT&T Chabot directory.
Then you have Kroger, that's a grocery store, SeatGeek, Shop The World, Skyscanner, SnapTravel,
SwiftGift, and Walgreens.
So, pretty cool, some well-known brands here, obviously CNN, Kroger, you know, Walgreens,
some big brands.
What I'm gonna show you is the Express Chabot.
So, I'm gonna click here and right away it goes to this screen as you can see on my screen,
it gives you some information about the brand, terms and conditions, you can add this to
kind of your preferred Chatbots.
And then you can call the brand and then you can chat with them.
So, what I'm gonna do is I'm going to chat with them.
And as you'll see, when that pulls up, I have been chatting with this brand.
I've been demoing this product and testing it.
So, as you can see here, this looks way more robust than an SMS or an MMS message.
And the first thing, and I've called this since day one, I think one of the most popular
features is this right here, and watch the screen as I flick through all these options.
What a great experience for retail, restaurants, anybody selling anything via RCS or mobile
messaging.
So, what I'm gonna do is just click on one of these and it will take me to the mobile
website for that page.
So, pretty cool experience.
And then as you'll notice at the bottom here, you have kind of these smart replies which
as you can see, it says shop women, shop men's, the download the app, the Express app, find
a store, get a coupon.
What's really cool is when you click one of these, so I'm gonna click it on my phone,
shop women's, it actually creates a message, an RCS message that is then sent off and then
they know to send back information based off what is being sent in.
So, shop women's and now I have all these options here.
Pretty cool.
So, you can start to see especially, you know, you have instead of a short code, you have
the word, or the brand name, Express.
You also have the brand identity with the little logo up in the left-hand corner there.
And then you have all these cool kind of experiences, interactive experiences that you don't have
with SMS or MMS.
And then you have these at the bottom.
What's interesting is, let me go to CNN, same type of stuff.
They're actually using multiple links down here instead of just one, buy now, which Express
did.
But you can see, you know, a lot of really interesting, you know, experiences.
Look at this, you know, they have a GIF, I think this is, which you can do with MMS,
but then as you continue to interact with, you know, each of the Chatbots, look at the
experience, like you have multiple articles here, you can show similar, so I click show
similar.
It sends RCS message into the service and then it'll send message back with, again,
these kind of carousel type images.
So, really cool experience, let me get out of this one.
And I think that's all I wanna show everybody for right now.
I think it should make everybody really interested in RCS, it's a great way if you have the Samsung
device, if you're on AT&T, if you have a Galaxy S9 currently, and there are some other devices
you can see online, which devices are supported.
It's a great way to experience RCS for really the first time as a consumer.
Previous to this, you could, you know, get a phone from Samsung and it would be, you
know, essentially approved, you know, for RCS messaging and it would have to stay in
your office, and there was a lot of tight restrictions around it, and you could demo,
you know, the RCS experience.
But now, it's available to everyone in the United States as long as you have the right
carrier and the right phone type.
So, it's really cool that regular consumers, when they bring that phone out of the box,
they can actually experience these RCS Chatbots.
Anyway, that's a quick first look at the Samsung RCS Chatbot Directory.
Again, my name is Derek with tatango.com.
Be sure to subscribe to our YouTube channel to watch and see the demo of each one of these
Chatbots in future videos.