this video shows how to troubleshoot the
touchpad on your HP notebook in Windows
10 the touchpad is a touch sensitive
surface on the click pad on some HP
notebooks follow these steps when your
touchpad is not
working first turn the touchpad off and
back on
again double tap the upper left corner
of the touchpad to turn it off then
repeat to turn it back
on performing a hard reset might fix the
problems with the
touchpad first turn off the notebook
then remove the notebook from any
docking
station disconnect any external
devices unplug the AC adapter from The
Notebook remove the battery from the
battery compartment
press and hold the power button for 15
seconds to drain any electrical charge
from the
battery put the battery back into the
notebook then plug in the AC
adapter press the power button to turn
on the
notebook if a startup menu opens select
start start Windows normally then press
enter reconnect all external devices and
run Windows update and HP support
assistant from the internet to update
the
drivers make sure you have the latest
drivers for the
Touchpad Go to support.hp.com
click software and
drivers type your model number then
click find my
product HP automatically detects what
notebook you're using choose your
operating system from the dropdown
menu click driver keyboard mouse and
input devices then click download next
to the touchpad
driver open the downloads folder and
doubleclick to install the latest
driver follow the onscreen instructions
to complete the
installation you can restore the
notebook to a previous software
configuration when the touchpad was
working correctly
go to support.hp.com for more
information on how to restore to
previous
versions if the touchpad will not turn
on install updated software and Hardware
drivers for your
notebook type settings in the search bar
then click
settings click update and
security click check for
updates Windows update checks for
updates then available updates are
displayed and installed
automatically restart your
notebook you can find additional helpful
videos at
hp.com/supportvideos and on our YouTube
channel
youtube.com slh how to for you