ANOTHER DAY, ANOTHER VIDEO OF A FAMILY ON A FLIGHT AND
INTERACTIONS WITH FLIGHT ATTENDANTS AND AIRPORT PERSONNEL
OVER WHETHER OR NOT THEY DESERVE TO BE ON THAT FLYER SHOULD
BE TAKEN OFF.
THIS IS THE STORY OF A FAMILY FROM HUNTINGTON BEACH
CALIFORNIA.
THE NAME OF THE FATHER IS BRIAN SHEER.
THEY WERE FLYING FROM MAUI TO LOS ANGELES AFTER A VACATION AND
AS THE STORY GOES, HE HAD BOUGHT ENOUGH SEATS FOR HIS ENTIRE
FAMILY AND HE HAS A ONE-YEAR-OLD AND THAT ONE-YEAR-OLD ORIGINALLY
WAS PLANNED TO BE A LAP BABY HELD BY THE MOTHER, BUT IN ORDER
TO HAVE THE BABY SIT ON A SEAT NEXT TO HIM, OTHERWISE THE BABY
WOULD JUST CRY THE WHOLE TIME IF IT DIDN'T HAVE ITS OWN SEAT, HE
GOT HIS OLDER SON TO FLY THE DAY EARLIER WITH THE PLAN THAT THEY
WOULD THEN PUT THE BABY IN THE OLDER SON SEAT THAT IS NOW
BEEN VACATED AND IT JUST KIND OF ESCALATED EVEN THOUGH HE
SEEMS PRETTY CALM.
TAKE A LOOK AT THIS VIDEO.
THE POLICY IS IF YOU ARE NOT GOING TO BUY IT, YOU GET OFF THE
PLANE.
THEN THEY CAN REMOVE ME OFF THE PLANE.
YOU AND YOUR WIFE WILL BE IN JAIL.
OKAY.
SO WE'RE GOING TO BE IN JAIL, MY KIDS ARE GOING TO WHAT?
ITíS A FEDERAL OFFENSE OF YOU ABIDE BY THE -
I BOUGHT THAT SEAT.
I UNDERSTAND.
RIGHT.
I PAID, I GOT THEM AT THE GOT ANOTHER FISA
THAT MY SOMEWHAT HAVE A SEAT AND YOU WERE SAYING YOU ARE GOING
TO GIVE THAT AWAY TO SOMEONE ELSE WHEN I PAID FOR THE SEAT.
THAT IS NOT RIGHT.
I UNDERSTAND THAT THE -
NO, YOU NEED TO DO WHAT'S RIGHT.
I BOUGHT THE SEAT AND
YOU NEED TO JUST LEAVE US ALONE.
SIR, MASON IS NOT HERE.
I PAID FOR THIS SEAT.
I BOUGHT
THE SEAT.
HE IS MY SON.
IT MOVED ON FROM THERE.
HE IS KEEPING HIS COOL, TRYING TO ASK WHEN THE SITUATION AS HIS
WHOEVER THAT IS, SOMEONE FROM THE AIRLINE AND THEN JENNA SHOWS
UP, JENNA SEEMS TO BE A SUPERVISOR THERE TO INTRODUCE
HERSELF AND MAKE THE SITUATION BETTER.
WHETHER THAT HAPPENS OR NOT JUST FOR SOMETHING TO LOOK AT
I KNOW YOU ARE FRUSTRATED.
I KNOW THE SITUATION.
OTHER THAN WHAT'S GOING ON, IS THERE ANYTHING I CAN DO?
I KNOW YOU ARE FRUSTRATED, NOW TOPICALLY WHAT IT COMES
DOWN TO IS THAT WITH THE FAA BECAUSE HE IS UNDER TWO,
THE SOLUTION THAT HE CAN SIT IN HER LAP AND THEN WE
CAN TAKE OFF AND THEN WE CAN PUT HIM BACK IN THE CAR SEAT.
THAT IS FAA RULES.
WE'RE PULLING OFF RIGHT NOW.
WITH HIM BEING TWO, HE CANNOT SIT IN A CAR SEAT.
HE HAS TO SAY IN YOUR ARMS THE WHOLE TIME.
ALL RIGHT.
ANOTHER ONE OF THESE VIDEOS THAT WOULD YOU THINK?
ITíS A LOT OF CONFUSING THINGS GOING ON IN THIS VIDEO.
ONE, DELTA'S WEBSITE DOES NOT RECOMMEND YOU HOLD THE
CHILD IN YOUR LAP THE WHOLE TIME.
I CAN BE DANGEROUS IF YOU NEED TO USE YOUR ARMS FOR
WHATEVER REASON, AN EMERGENCY SITUATION AND JENNA WAS
WRONG ABOUT THE FAA REGULATION, HOWEVER, THAT CHILD WASN'T
TOO SO THAT IS ALSO WRONG INFORMATION.
IT IS VERY CONFUSING.
YES.
THERE'S A LOT GOING ON.
I REACHED OUT TO BRIAN, HE DID NOT RESPOND BY THE TIME WE
SHOT BUT HERE IS THE RULE AND HAVING A CHILD ON BOARD.
IF YOUR CHILD IS UNDER 25 MONTHS, ANYWHERE AFTER TWO
YEARS, THEY ARE SITTTING IN YOUR LAP AND IF THEY ARE, YOU
NEED TO BUY ANOTHER BOARDING PASS WITH THE CHILD'S NAME ON IT, YOU
SAID.
IT SAYS THE NAME ON THE BOARDING PASS AND YOU SIT THERE
WITH A CHILD.
IS THIS THE FAA RULE OR A DELTA RULE?
THIS IS THE FAA RULE.
IF A CHILD IS UNDER 25 MONTHS THEY CAN EITHER BE IN YOUR LAP
OR IN A OFFICIAL AIRLINE CAR SEAT.
HE POSTED PHOTOS THAT BOTH HIS CHILDREN HAD THOSE OFFICIAL
CAR SEATS.
THAT SAID, SHE THOUGHT THAT HE COULD NOT TELL ANYONE AND SINCE
HE BY HIS 18-YEAR-OLD SON MASON SEE HE COULD TAKE HIS
ONE-YEAR-OLD AND PUT HIS ONE-YEAR-OLD IN THAT SEAT.
THAT VIOLATES FAA REGULATIONS.
IF YOU SIT IN THAT SEAT, IF YOU HAVE A SEAT ON THE PLANE,
IT BETTER BE UNDER YOUR NAME.
BECAUSE THE BOARDING PASS WAS IN MASON'S NAME, WAS NOT
THE ONE-YEAR-OLD'S NAME.
I LOOKED INTO THIS TOO.
DELTA DOESN'T ALLOW YOU TO TRANSFER TICKETS AT ALL.
THEY WOULD HAVE TO CANCEL THAT AND THEN BUY ANOTHER ONE OF
THE EXPECTED TO USE IT.
HOWEVER, THEY SHOULDN'T HAVE DONE THAT AND THE OTHER SIDE OF
THAT, DELTA SHOULDN'T HAVE BEEN ACTING LIKE THAT.
THEY SHOULDN'T HAVE HAD THREATENED TO PUT THEIR
CHILDREN IN FOSTER CARE OVER THE STOCK
I THINK THE TACTICS ARE WAY TOO AGGRESSIVE.
THE SEAT WAS PURCHASED I UNDERSTAND THE ISSUE WITH THE
BOARDING PASS BUT PROVIDE THAT INFORMATION, NOT FALSE
INFORMATION AND THEN LET'S TAKE RECOURSE TO EVEN REMUNERATE FOR
ME FOR THE TICKET I PORTRAITIST OR ARRANGE, SOMETHING HAS TO BE
ARRANGED WITHIN THE GUIDELINES AND NOT TELLING ME THAT I
CAN GO TO JAIL NOW MY WIFE CAN GO TO JAIL WHO WAS NOT EVEN
IN THE SHOT.
YOU DON'T KNOW WHERE SHE SITTING THOUGHT
SHE IS RIGHT ACROSS FROM HIM FILMING THAT IT'S RIDICULOUS.
IS THIS A WESTERN?
YOU WERE GOING TO JAIL, YOUR FAMILY IS GOING TO JAIL,
YOUR KIDS ARE GOING TO FOSTER.
AND IT'S A FEDERAL OFFENSE.
TECHNICALLY, THESE ARE FAA REGULATIONS SO THE F IS THAT.
FEDERAL.
BUT IT IS DEFINITELY NOT THE KIND OF HIGH LEVEL PLANE
THINGS PEOPLE ARE AFRAID OF.
IT IS TOUGH BECAUSE I THINK THE DELTA PERSON WHO IS TRYING
TO COMMUNICATE THIS, JENNA, HAS OBVIOUSLY GONE TO SOME KIND
OF TRAINING WHERE THEY TELL YOU TO SAY THINGS LIKE I
UNDERSTAND WHAT YOU ARE FEELING, I AM TRYING TO HELP YOU
PEOPLE OUT HERE, LET'S FIND A SOLUTION BUT THEN HER
SOLUTIONS ARE NOT SOLUTIONS.
YOUR SOLUTION IS GET OFF NOW OR I AM GOING TO THROW YOUR
CHILDREN IN FOSTER CARE AND YOUR WIFE IS GOING TO JAIL.
HERE IS WHEN BRIAN JUST LAYS A TOTAL BURN ON SENATE THAT
IS ON OF MY HANDS NOW.
JUST LETTING YOU NOW FROM THIS POINT ON, THIS PLANE WILL
NOT GO ANYWHERE AND TELL YOU GUYS THAT YOU CAN SAY HERE
AND WE CAN ALL JUST SAY HERE.
I'M JUST TRYING TO HELP YOU OUT.
TRYING TO HELP US WOULD HAVE BEEN NOT OVERSELLING THE FLY AND
NOT TRYING TO FORCE US TO GET HIM OUT OF THAT SEAT THAT I PAID
FOR AND HOLDING THIS WHOLE PLANE UP.
IT WOULD'VE BEEN A LOT
EASIER FOR YOU GUYS TO JUST NOT SAY ANYTHING AND WE
COULD BE ON OUR WAY.
YOU DON'T HAVE TO BE TERRIBLE.
YEAH, THIS IS SOMETHING I THINK DELTA WILL FIND OUT
THE FIRST IS IF HE BOUGHT AN ADDITIONAL TICKET FOR MASON
TO GO EARLIER OR CHANGED MASON'S FLIGHT BECAUSE OF YOUR
CHANGING THE PLAY, YOU NO LONGER HAVE A SEAT.
BUT I DON'T THINK THAT'S THE CASE SINCE HE SEEMS TO HAVE
HAD ALL THE BOARDING PASSES.
I THINK HE WANTED TO GET FOR MASON BUFFER PEOPLE OUT THERE
WHO THINK THAT SENSE I, BREAD IF I HAVE TWO KIDS, IF I
BOUGHT TICKETS FOR THEM THAN ANY OF MY CHILDREN CAN USE AS
TICKETS, THAT IS WRONG.
THE BOARDING PASS HAS TO COINCIDE WITH THE PERSON
WHO WAS SITTING THERE.
THAT'S WHAT HAS TO HAPPEN.
BUT IF YOU MAKE A MINOR FENCE LIKE THIS OR MAYBE YOU
DON'T UNDERSTAND, DO YOU DESERVE TO BE SCREAMED OUT LIKE THAT?
SHE WAS A SCREAMING THAT
THAT'S NOT FAIR.
THREATENED LIKE THAT AND BASICALLY, YOU KNOW,
STRONG-ARMED DIVE YOU DON'T GET OFF NOW, THIS WHOLE PLANE
OF PEOPLE IS GOING TO BE ANGRY YOU BECAUSE WE REFUSE TO MOVE.
ALSO, I DON'T CARE TO ALL PLAY CHICKEN WITH YOU.
DON'T GIVE ME SOLUTIONS THAT ARE SOLUTIONS THAT WE WILL JUST
SAY HERE.
I GUESS WILL SAY HERE THAT WE FIGURED OUT THAT IT'S A
WEAK CLAIM.
I DON'T CARE THAT OTHER PEOPLE ARE INCONVENIENCED BY YOUR
POLICIES OR YOUR INABILITY TO CLEARLY CLING WITH THOSE
POLICIES ARE SO WE CAN EXPEDITE THE FIGHT.
DON'T PUT ON ME, I DON'T WORK HERE THOUGHT
THAT'S HOW YOU BULLY KIDS IN A CLASSROOM.
WHAT ARE YOU DOING?
WE CAN'T GO TO RECESS.
THE END OF THE VIDEO IS THE FATHER OFFERING TO DO THE
ORIGINAL AGREEMENT WHICH IS TO HAVE THE BABY SIT IN THE LAB BUT
BY THEN IT'S ESCALATED SO HIGH IN THE MIND OF THE DELTA FOLKS
THAT THEY ARE ALREADY MOVING ON AND HE WAS ASKED TO LEAVE THE
PLANE.
THE FAMILY GOT UP, GOT OUT OF THE PLANE AND THEY
HAD TO STAY THE NIGHT IN MAUI AND HE POINTS OUT, I DON'T
HAVE A CAR, I DON'T HAVE A HOTEL.
THIS IS THE LAST FLIGHT OF THE DAY.
HE SPENT $2000 ON THAT.
WHAT YOU THINK IS GOING TO HAPPEN?
WHAT YOU THINK DELTA IS GOING TO DO?
THEY ARE GOING TO RELEASE SOME SORT OF STUPID
NON-APOLOGY AND PEOPLE ARE GOING TO GET ANGRY WITH THEM AND
THEN MAYBE SOMETHING WILL HAPPEN BUT PROBABLY NOT.
REALLY?
THEY ARE KIND OF IN HOT WATER THIS WEEK.
DIDN'T THEY HAVE
A PILOT WHO HIT SOMEONE TRYING TO BREAK UP A FIGHT IN ATLANTA?
WAS THAT A DELTA PERSON?
YES.
SO THEY NEED TO DO SOMETHING.
THEY NEED TO ISSUE A
COUPLE OF STATEMENTS.
WHAT AIRLINE HASN'T HAD THIS KIND OF INCIDENT?
VIRGIN AMERICA.
MY FAVORITE, WHICH IS NOT AROUND FOR MUCH LONGER.
ALASKA AIRLINES NOW.
SURE.
THAT'S THE SAME THING.
HAVE YOU GUYS HAD TRAVEL DISASTERS?
ANY KIND OF
TERRIBLE SITUATION EVEN REMOTELY RESEMBLING THIS?
KNOW, BEEN REALLY LUCKY THAT
REALLY?
GOOD FOR YOU.
I KNOW A LOT OF FLIGHT ATTENDANTS AND THAT IS HOW I
KNOW ALL THE FAA REGULATIONS AND THEY WERE TELLING ME IT IS
TERRIBLE.
IT IS THE WORST JUST BECAUSE THERE WAS ONE STORY I JUST HEARD
ABOUT SOMEONE WHO WAS CLEARLY TWEAKING OUT ON METH WHO PULLED
OUT HIS JUNK IN THE MIDDLE OF THE FLY AND PEED IN A BOTTLE,
DRANK IT THEN GOT UP, WAS ESCORTED OUT, TRIED TO TALK TO
THE POLICE AND THE POLICE TOLD HIM SIR, WE ARE TALKING, YOU
CAN'T GO TO
THE BATHROOM RIGHT NOW, PULLED DOWN HIS PANTS, LAID A NUMBER
TWO
IN THE MIDDLE OF THE SAN FRANCISCO AIRPORT.
THIS IS THE KIND OF STUFF THAT FLIGHT ATTENDANTS PUT UP
WITH A LOT OF THE TIME AND I JUST HOPE, EVERYONE KNOWS
THE KINDS OF THINGS THAT TRAVELERS HAVE TO PUT UP
WITH A LOT OF THE TIME AND I JUST THINK THESE ARE THE
SITUATIONS, AND NOT NECESSARILY THIS ONE.
THESE ARE THE SITUATIONS WHERE EVERYONE IS KIND OF AT THE END
OF THEIR ROPE OR SOMEONE AT THE WRONG TIME HAS REACHED THAT
LEVEL AND SOME PEOPLE HAVE BEEN FLYING FOR DOZENS OF YEARS AND
WITHOUT CERTAIN PAY RAISES, I KNOW PEOPLE WHO AS FLIGHT
ATTENDANTS BECAUSE OF MERGERS, LOST THEIR PENSIONS JUST
BECAUSE THAT'S HOW IT SHOOK OUT SO THEIR LIFE IS KIND OF
MESSED UP AND SO THEY ARE TRYING TO FIGURE OUT WHAT TO DO
AND THEY THOUGHT THEY WERE GOING TO RETIRE SOON AND NOW THEY
CAN'T AND SO THERE'S A LOT OF PEOPLE YOU HAVE TO THINK ABOUT
BUT I DO THINK IN THIS SITUATION DELTA NEEDED TO TRAIN JENNA
WAY BETTER BECAUSE SHE IS NOT PROVIDING SOLUTIONS.