how's it going everybody welcome back and today we're going to be talking about the customer
service speed of both expressvpn and or vpn so before we get if you guys are interested in any of
these vpns you'll find links to special deals and discounts in the description down below as well
as full reviews if you'd like to learn more about these vpns so both providers offer almost instant
responses via the 24 7 live chat support which you can of course access through their website
just hover over the bottom right right here and you'll be able to access the live chat support
uh super easy and very helpful i've contacted both services at different
times of the day and never had to wait more than a minute for a representative to respond
they always responded via email in under 30 minutes as well so with regards to the live chat
support expressvpn answered in about 10 seconds in about 10 to 12 seconds with nordvpn roughly
the same of course they both have email support in terms of email support the average wait time for
response via email is about 10 minutes i would say for express and 18 for nord uh with regards to
the ticket support they also both have ticket and phone support they also of course have guides both
in written and video forms so plenty of videos here for example with expressvpn to kind of help
you get going uh it's and it's the same of course with a nord vpn and with regards to the customer
service knowledgeability both expressvpn and vpn's customer support services were very knowledgeable
if you want more of an in-depth look into how i went about testing the live chat support you'll
find links in the description down below for both express and nord the videos below will give
you a really good idea of how patient and how knowledgeable the live chat support really is
and with regards to the live chat support by the way of expressvpn specifically
where i happen to just not be able to unblock one time the u.s netflix library and another time the
japanese netflix library and of course to compensate me for such inconvenience because
of course they advertise that they are able to unblock such libraries and they are able
to unblock such libraries but of course thanks to the netflix crackdown the constant crackdown on
vpn uh traffic uh vpn providers have to kind of work around the clock to unblock
the services after getting blocked by netflix so to compensate me for such inconvenience they
actually gave me two weeks to compensate for uh while each time i kind of reported for the
first time for the american library and the second time for the japanese library so essentially they
gave me a month for free to compensate me for the inconvenience which is really cool of expressvpn
no other vpn did that when i actually reported that i wasn't able to uh unblock a specific
streaming service now with regards to the email response time i asked expressvpn if they have
split telling on ios they answered in 15 minutes and then i asked them again what is trusted server
technology and they responded within six minutes and with nordvpn i asked them if i can torrent on
non-peer-to-peer servers they responded within 12 minutes and another question which is is cybersec
available on android and they responded within 24 minutes so yeah overall pretty responsive
both answer in less than 30 or 20 minutes this was important to me because nothing is
more frustrating of course than a customer service representative who doesn't know how to help so i
contacted both vpns of course about issues like fixing streaming issues requesting a refund or
clarifying how features work the representatives from both companies always answered my questions
accurately and quick so overall i would say these vpns do have very good customer support they're
very helpful very knowledgeable super professional and again as i mentioned with expressvpn i was
given two weeks for free each time i reported that a specific streaming library did not work
and yeah that's just really cool of them overall if you guys are interested in any
of these vpns again you'll find links to special deals and discounts in the description down below
as well for as well as full reviews if you'd like to learn more about these vpns with regards
to their privacy policies speed streaming and targeting capabilities as well as security and
features and keep in mind both vpns do have a 30 day money back guarantee all their plans actually
are covered by a 30 day money back guarantee which of course you can ask for through the live chat
support thank you guys very much for watching and i'll see you in the next one have a wonderful day