My name is Diego Parasecoli
and I am the Manager of the Technical Operations Division
here at the Ponte San Pietro Data Centre
which is also the largest technological campus in Italy.
Aruba was established in 1994 and over the years we have gained a lot of experience
in how to create a data center
and services such as certified electronic mail
e-mail services and security, as well as more recently, Cloud services.
We operate mainly in the Italian market where we are the market leader
owning three Data Centres,
two of which are located at Arezzo and one at Ponte San Pietro,
which is where we are at the moment.
We also have an ongoing project for a fourth Data Centre in Rome,
which will be called the Hyper Cloud Data Center.
As well as this, there is a further Data Centre which we own
in the Czech Republic
and we are also partners in 4 other Data Centre locations in France, UK, Germany and Poland.
One of the main roles that we have as a Technical Operations group
is that of supporting clients with remote hands services, which, for example,
require a lot more manual actions to be taken on servers,
which might involve a hard disk replacement or replacing RAM
or adding RAM into the client's architecture,
as well as "smart hands"
that may involve something that calls for rather more detailed technical know-how
We also have to interact with the client's systems
and performing a problem-solving exercise that is basically more specific
than the one which the client may have indicated
in some of the tickets that have flagged-up the need for assistance.
Currently we have approximately 5 million clients
and our aim is to cover all possible types
starting from small and medium-sized enterprises including private companies
up to public administrations, large companies, and ultimately, also foreign multi-national corporations.
Obviously we always need to be flexible
and we always seek to meet any requests that a client may make
starting with a study of the existing infrastructure,
and give simple advice on what could be smarter infrastructure for the customer requirements.
We would say that what we sell is, thanks really also to Kingston,
a combination of quality and reliability that is the primary need of our clients.
Without doubt quality is most important for us from a technical perspective
I am sure Kingston is price competitive,
however cost is not the main reason for selecting their memory.
Currently, we accommodate some 130,000 servers, including both physical & virtual types.
Among the applications and services that we provide,
there is also the mail hosting service, which we offer to our millions of clients
providing hosting in order to reach the point where we are managing the complete technological
infrastructure of entire companies.
Scalability is an important part of the service that we provide.
We achieve this by having partners, who can provide quick answers to inquiries,
as well as rapid deliveries of hardware.
Kingston is one of these partners, they provide support on technological structures queries,
enabling the best use to be made of their hardware by maximizing all its capabilities.
We have been using Kingston as a partner on our servers for more than 10 years
and apart from the reliability and the compatibility aspects, we also have scalability
which accordingly permits the insertion and the further development of our servers
without having to completely renew the machine park.
Currently there are around 700 employees in my Team operating at our various locations;
in more detailed terms, we can split these into two main groups:
one group that manages clients during normal working hours, i.e. during the daytime
and which comprises some 3 persons, and on the other hand a group that is always operational round the clock
and, in particular, outside of the normal daytime working hours
and which manages everything that clients may require
including also working alongside them, for instance, in areas where their architecture or their server is located.
As a Technical Operation Team, we maintain a register where, incidentally,
tracking information is held on everything that relates to our servers.
In relation to Kingston, we have noted an increase in these attributes
together with not-inconsiderable quality and cost-related standards being maintained.
Our future is always to continue to maintain the expansion
the growth of our services and infrastructures
as well as using reliable and fast memories and SSDs from Kingston that utilize the hardware architecture
that the major producers are continuing to develop and bring onto the market.