Hi guys, David and David here from payetteforward.com.
In this video, we're going to explain what to do when your iPhone's camera isn't working.
Now, if you're a teenage girl, calm down.
It's going to be okay and that goes for everybody else was too.
So the camera can have software issues or Hardware problems, right don't automatically
assume that it's broken and you need a new phone.
Right?
So the best thing to do is to start by troubleshooting the software.
That's what they do at the Apple Store as well.
So let's open up the camera app.
Let's open it up.
Yep.
It's now open it is well David's camera is working.
Yeah, um pretend it's not pretend it's not.
Yep.
So let's say you open up the camera app and it's black David isn't a little story about
this I do so I had a friend in college.
She wanted me to take some pictures for I took two they were completely black and she
got mad and she left right?
Uh, next dish comes back to me and she says I'm so sorry.
I got mad at you yesterday.
I had my case on upside down and that's You know the case was actually blocking her camera.
So did you guys start dating after that happen?
No, I told her to go to hell.
Sounds like the right move to me.
Yep.
Okay, uh Next Step are using a third-party camera app.
So if you're using one of the other apps in the App Store a lot of the times the software
isn't as robust or well-coated right as the Apple apps are and we've actually used some
third-party camera apps in the past.
We've found that the built-in camera app is just significantly better pretty much every
single way.
Yep.
So if you're gonna third-party camera after you might as find delete it and just the built-in
camera wrap, right?
And if you have more than one third party camera app on your phone and you love taking
pictures open up each, you know more than one app, if you're having the problem more
than one aft than it is, you know, either software or Hardware problem and not just
an app specific problem.
So next step, let's close that of all of our apps and he has if you know, yeah basic troubleshooting
for software.
So iPhone 8 and earlier double press the home button app will appear swipe the app up and
off the screen.
All those do all of my apps real quick.
Look at that all gone.
They're all closed.
Pretty good!
The iPhone X is a little bit different.
Right?
So what you got to do is, uh, excuse me swipe up from the very the very bottom of the screen
and hold it there with your finger.
Yep, and then press and hold until you see the red minus sign in the upper left corner
of the app and then you can swipe them right off probably have that red - but you can but
that's no fun.
All right, if you say so yeah, you can miss so you just close that all your apps on the
camera app.
Is it working now?
If it's not why don't we try to restart your iPhone real quick compete more of an iPhone
wide right press and hold the power button slide to power off will appear.
Yep slide it your iPhone turn it off and back on pretty simple stuff takes a real good technician
to tell you to turn it off and back on seriously.
Okay, next step reset all settings.
Yep.
So reset all settings is a good sort of intermediary intermediate software troubleshooting step
because it doesn't delete any of your personal data like your pictures.
But it does reset everything in the settings app and a lot of the time software problems
can occur when something gets corrupted in there.
So this is sort of the uh, first line of defense that if you go to the Apple Store, they probably
will say hey, let's reset all settings on your phone.
Sure.
So we'll know about the settings app scroll down to General tap reset.
Yep tap reset all settings to your iPhone passcode really secure.
If you have a restrictions passcode setup, you'll probably need to uh, David's mom doesn't
want him to be looking at certain things.
Right exactly, you know the restrictions passcode confirmation pop-up appears in the screen
and just tap reset all settings are iPhone turn off the resale be performed performed
and then yep.
Turn it back on.
Okay.
Now we know he said all settings, you know stuff like your Wi-Fi passwords will just
be gone.
You got to write those down.
You'll have to enter them again afterwards right since we already but you've already
done this.
So now you're just mad at us they've already like step Next Step.
So this is the last line of software defense before we decide it's a hardware problem.
So the goalie it is it's the goalie of the whatever... Sports.
Um, so a DFU restore is the deepest type of restore.
It's important to do a DFU restore because it addresses firmware issues, which is the
F in the DFU, you know, so and the camera has firmware.
Yeah.
We got a great tip video watch the whole process link that in the cart up above in the description
section below.
If you perform the DFU restore — You open your camera app and
it's still not working — still black — maybe real quick,
just, you know, wipe off the camera lens.
I don't know maybe we tried that in the beginning of this video. Maybe you rubbed in oil or something.
I don't know.
Yep, dropped it oil. But if your camera lens fine, repair — it's time to get a repair. It is. So a couple different options
if your iPhone is under warranty not damaged take it to the Apple Store.
They do camera repairs.
We also recommend Puls, a third-party repair service.
They'll send a tech right to you. Repairs your iPhone on the spot. Lifetime warranty on that repair.
Cheaper than Apple on that repair.
And they give us a commission!
So yeah, well link to the Apple Store.
Yep, and the policy in the description.
They really are the best option for a lot of people they come to you.
You don't have to stand around in line for yeah hours.
It takes a mall for a lot of people going to the Apple Stores a day-long event drive
to the mall.
It was for me.
Yeah, like every other but I worked there.
So I guess that makes sense.
It's a little bit different for you.
Yeah, so that is what to do when your iPhone camera isn't working.
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Yeah.