this video explains how to fix your
printer when you have a paper jam error
message on your computer or on the
printer's control panel in the first
part of this step we'll be removing a
paper jam from the back of the
printer do not remove Jam paper at this
time but Begin by removing any loose
paper from the input or output
tray
press the power button to turn off the
printer in some cases it may not turn
off whether or not the printer turns off
in the next step we need to unplug the
printer turn to the back of the
printer unplug the power
cord remove the USB cable from the
printer remove the rear access door to
do this we first need to locate the tab
to unlock the rear access door squeeze
the tab Inward and pull out on the rear
access door check the rear area for
jammed paper if you see any paper remove
it by pulling evenly with both hands to
avoid
tearing check the rollers and wheels for
torn pieces of paper that might remain
inside the
printer use a flashlight to thoroughly
search the rear of the printer to find
all small scraps of paper if any torn
pieces of paper remain inside the
printer more paper jams are likely to
occur reattach the rear access door
while squeezing the release latch in the
middle of the door gently Push the door
into the rear access area until it snaps
into
place if you cannot remove the paper jam
from the back we will attempt to remove
it from the front turn to the front
again open the cartridge access
door carefully remove any paper you see
make sure you get all the small pieces
that might tear
off check the rollers and wheels for any
remaining pieces of
paper you must remove all scraps of
paper to prevent future paper jams small
pieces of paper can easily stick in
places that are difficult to see
use a flashlight to thoroughly search
left and right inside the printer
searching the carriage path with a
flashlight is an important step in
preventing future
jams when you've removed the paper close
the cartridge access
door turn to the back
again plug the power cord back
in turn to the
front
press the power button to turn the
printer back
on next load paper into the input tray
until it
stops Slide the paper width guide inward
until it stops at the edge of the paper
do not push the guide in so tightly that
it starts to bend the paper try printing
a self- test page to see if the issue is
resolved
on the control panel press and hold the
okay button and then press the help
button release both buttons at the same
time if the self test page prints
successfully the issue is resolved you
can reconnect the USB cable and resume
printing as normal if the self test page
does not print go on to the next step
use the following steps to make sure the
carriage can move freely the printer
must still be on for these steps to work
open the cartridge access door so that
you can view the
carriage turn to the
back while the printer is still on
disconnect the power cord from the
printer then disconnect the other end of
the power cord from its power source
turn to the
front look inside the printer and check
for obstructions around the carriage
that could prevent it from moving you
might need a flashlight to illuminate
areas for proper
viewing remove any obstructions that are
found reach inside the printer through
the cartridge access door and then
manually move the
carriage do not force the carriage to
move if it is in the docking station on
the right side of the unit and you do
not find any obstructions that restrict
its movement this might damage the
printer
remove any obstructions that are found
while moving the
carriage ensure the carriage moves
freely from all the way to the left to
all the way to the
right once all obstructions are removed
and the carriage can move the full width
of the carriage path close the cartridge
access
door turn to the back of the
printer
reconnect the power cord into its power
source then reconnect the other end of
the power cord into the
printer turn to the front of the
printer if the printer does not
automatically turn on press the power
button on the control panel to turn on
the printer try printing a self test
page again to see if the issue is
resolved on the control panel press and
hold the okay button and then press the
help button release both buttons at the
same time if the self test page prints
successfully the issue is resolved you
can reconnect the USB cable and resume
printing as normal if the self test page
does not print Go On To The Next
Step Printer rollers get dirty from dust
paper fiber and other debris in this
step we'll clean the rollers before you
begin gather the following cleaning
materials clean lint-free cloths and
clean water distilled or bottled water
is preferable but not required do not
use alcohol or other chemical cleaners
remove the paper from the input
tray press the power button to turn off
the
printer
turn to the back of the
printer unplug the power
cord remove the rear access door to do
this we first need to locate the tab to
unlock the rear access door squeeze the
tab Inward and pull out on the rear
access door clean the rollers visible in
the printer with a clean lint-free cloth
lightly moistened with water the cloth
should be damp but not soaking
wet wipe each roller starting on the
right side of the roller and wiping to
the left use your finger to turn the
rollers up as you finish cleaning a
section of the
roller make sure you remove any buildup
or debris from the entire surface of the
rollers
reattach the rear access door while
squeezing the release latch in the
middle of the door gently Push the door
into the rear access area until it snaps
into
place reconnect the power
cord go back to the
front
press the power button to turn the
printer
on load paper into the input tray until
it
stops Slide the paper width guide inward
until it stops at the edge of the paper
do not push the guide in so tightly that
it starts to bend the paper try printing
a self test page again to see if the
issue is resolved on the control panel
press and hold the okay button and then
press the help button release both
buttons at the same time if the self
test page prints successfully the issue
is resolved you can reconnect the USB
cable and resume printing as normal if
the self test page does not print go on
to the next step sometimes the issue can
be resolved by resetting the printer the
printer must still be on for these steps
to work perform a power reset by first
removing all the paper in the input
tray turn to the back of the
printer while the printer is still on
disconnect the power cord from the
printer then disconnect the other end of
the power cord from its power power
source wait 15 seconds it is important
to wait the full 15 seconds to allow the
print mechanism to reset reconnect the
power cord into its power
source then reconnect the other end of
the power cord into the
printer move back to the
front if the printer does not turn on by
itself press the power button to turn it
on try printing a self test page again
to see if the issue is resolved on the
control panel press and hold the okay
button and then press the help button
release both buttons at the same time if
the self test page prints successfully
the issue is resolved you can reconnect
the USB cable and resume printing as
normal if the self test page does not
print go on to the next step if you've
tried everything described in this video
and you still have a problem your
printer likely needs some type of
service
contact HP to find out what the Support
options are for your
printer your options for service may
vary depending on how long you've owned
it and what country you live
in