this video shows what to do when you
scan or copy an original document and
the output is blank the issue can be
caused by a low power source clogged ink
nozzles or dirty scanner glass the
printer shown in this video is the
Officejet
6500a your printer might look different
but the steps will be
similar in this step you will plug the
printer directly into a wall outlet to
make sure that the power source is
functioning
correctly first press the power button
to turn the printer
off then unplug the power cord from its
power
source plug the power cord directly into
a wall
outlet press the power button to turn on
the
printer in this step you will copy or
scan the original document again to see
if the issue is
resolved first lift the paper output
tray align a stack of paper by tapping
it on a flat surface load the paper into
the input tray until it
stops Slide the paper width guides
inward until they stop at the edge of
the paper do not push the guides in so
tightly that they start to bend the
paper lower the paper output
tray lift the scanner lid
place the original document print side
down on the right front corner of the
scanner glass align the original
document to the engraved guides on the
edge of the glass close the scanner
lid on the printer's control panel
locate the copy and scan icons if you're
having issues scanning touch the scan
icon touch computer then follow the
steps to select your document type and
begin the SC
for this function to work your printer
needs to be connected to your computer
by a USB cable or through a network if
you are having issues copying touch the
copy icon then touch black if you're are
copying a black text document or touch
color if you copying a color
document examine the scan or copied
output if the scan or copy is successful
there is no need to continue
troubleshooting if you are still
experiencing issues continue on to the
next step in this step you will print a
print quality report to determine if the
issue is related to the printer Hardware
the printer must be turned on with paper
loaded for this step to work on the
printer's control panel touch the right
arrow touch
setup the setup menu will open Touch the
down arrow
touch
reports then touch print quality report
the print quality report
prints examine the print quality report
if the print quality is satisfactory
scan or copy the document again if the
scan or copy is successful there is no
need to continue troubleshooting if the
print quality is not satisfactory
continue on to the next step fingerprint
smudges and other debris can affect the
copy and scan quality in this step you
will clean the scanner glass and backing
before you begin gather the following
materials clean lint-free cloth and a
mild glass cleaner do not use cleaners
that contain abrasives acetone Benzene
or carbon tetrachloride these substances
can damage the printer avoid using
isopropyl alcohol or rubbing alcohol
because these can leave streaks on the
scanner glass press the power button to
turn the printer
off turn to the back of the
printer disconnect the power
cord return to the front of the
printer lift the scanner
lid spray a clean lint-free cloth with
mild glass
cleaner do not spray glass cleaner
directly on the scanner glass doing so
can damage the
printer thoroughly clean the scanner
glass with the damp
cloth dry the scanner glass with a dry
lint-free cloth to prevent
spotting thoroughly clean the scanner
backing with the damp
cloth dry the scanner backing with a dry
lint-free
cloth close the scanner
lid turn to the back of the
printer reconnect the power
cord return to the front of the
printer press the power button to turn
the printer back
on scan or copy the original document
again if the scan or copy is successful
there is no need to continue new
troubleshooting if you are still
experiencing issues continue on to the
next step if you've tried everything
described in this video and you still
have a problem your printer likely needs
some type of service your options for
service vary depending on how long
you've owned your printer and what
country you live in contact HP to find
out the Support options for your printer
at
hp.com/support you can find additional
helpful videos at hp.com forward /s
support videos and on our YouTube
channel youtube.com/hpprintersupport