UNITED AIRLINES HAS OFFICIALLY SETTLED WITH DOCTOR DAVID
DOUBT THAT HE IS THE MAN WHO WAS DRY OFF A UNITED FLIGHT
BECAUSE HE WAS UNWILLING TO GIVE UP HIS SEAT ON AN
OVERCROWDED, OVERBOOKED FLIGHT.
WE DON'T KNOW THE DETAILS OF THE SETTLEMENT ARE BUT WE DO
KNOW THAT HIS LAWYER, DOCTOR DOWSE LAWYER IS VERY MUCH
HAPPY WITH WHATEVER THE SETTLEMENT IS.
HE SAYS MR.
MUNOZ, WHO IS THE CEO OF UNITED, SAID HE WAS
GOING TO DO THE RIGHT THING, AND HE HAS.
IN ADDITION, UNITED
HAS TAKEN FULL RESPONSIBILITY FOR WHAT HAPPENED WITHOUT
ATTENDING THE BLAME OTHERS, INCLUDING THE CITY OF CHICAGO.
WHEN THIS STORY FIRST UNFOLDED, THERE WAS A LOT OF BLAME PLACED
ON EVERYONE ELSE OTHER THAN UNITED BY THE CEO OF UNITED
AND WHEN HE REALIZED THAT WASN'T GOING TO FLY WITH PEOPLE HE
KIND OF BECAME A LITTLE MORE APOLOGETIC ABOUT IT.
UNITED AIRLINES HAS PLEDGED NEW PROTECTIONS FOR ITS
CONSUMERS, CLIENTS, WHATEVER.
ITS PASSENGERS DIAMINE TO GIVE THE DETAILS ON THAT.
THE AIRLINE ANNOUNCED 10 NEW OR UPDATED CUSTOMER SERVICE
POLICIES AIMED AT PREVENTING EPISODE SUCH AS THE ONE
THAT OCCURRED ON THAT FLIGHT AND RELEASED AN ACTION REPORT
ON HOW THE EVENTS ON THAT ILL-FATED FLIGHT UNFOLDED.
UNITED SAID THAT STARTING FRIDAY OF THIS WEEK, EMPLOYS WILL
BE ABLE TO OFFER UP TO $10,000
TO TRY TO ENTICE OVERBOOKED PASSENGERS TO TAKE A DIFFERENT
FLIGHT THAT UNITED ALSO SAID IT WOULD REDUCE OVERBOOKING.
LET ME JUST ELABORATE A LITTLE MORE ON HOW THEY PLAN TO
OVERBOOK LESS.
THEY WANT TO FOCUS ON THE FLIGHTS WHERE PEOPLE ARE USUALLY
THE LEAST LIKELY TO GIVE UP THEIR SEATS AND THEY WILL BE
BETTER ABOUT NOT OVERBOOKING THE FLIGHT I WAS AS WHAT THEY SAY.
IT'LL GET INTO SPECIFICS IN TERMS OF NUMBERS AND ALL THAT.
ALSO, THE WHOLE THING ABOUT EMPLOYEES BE ABLE TO OFFER UP TO
10,000, WASN'T ALREADY PART OF THE LAW?
NO, IT WASN'T IN THE POLICY.
SEEMS LIKE A TOPPED OUT 100
OR SO.
OR A THOUSAND DOLLARS.
THIS SAYING IT EXPLICITLY, MAYBE IT WILL EVENTUALLY DRIVE UP
THE PRICE OF WHAT PEOPLE ARE WILLING TO EXPECT KNOWING
THAT THERE IS AN UPPER BOUNDARY BECAUSE BEFORE THEY HAD
SAID LET'S JUST GO UP AND THEN WE'LL HIT A TOP OF LIKE
1000 AND THEN WE'RE GOING TO ASK YOU PEOPLE TO GET OFF THE PLANE.
I'VE NEVER SEEN THEM GO OVER 1000.
WHAT I WILL SAY IS I AM FLYING UNITED TOMORROW AND I WAS ON A
FLIGHT AND I NOTICED I DIDN'T HAVE A FLIGHT ON THE SECOND
SEE ON THE SECONDLY TO MY PLACE I WENT IN TO TRY TO GET A
SEAT AND ALL OF THE SEATS THAT WERE AVAILABLE WERE FOR SALE.
THERE WERE NO FREE SEATS AVAILABLE AFTER I ALREADY
PURCHASED THIS TICKET.
I THINK PEOPLE ARE JUST TIRED OF GETTING HUSTLED THAT
THAT'S ABSOLUTELY RIGHT THAT
IT'S THE ONE AND ONLY, MAYBE NOT, BUT ONE OF THE FEW THINGS
OUT THERE WHERE YOU WILL BE A PAYING CUSTOMERS, YOU WILL
PAPERS AGAIN FOR AN YOU ARE NOT GUARANTEED THAT FLIGHT AND
THAT IS CRAZY.
ESPECIALLY CONSIDERING HOW EXPENSIVE IT IS.
IF I WENT ON STEP IN ORDER TO SEE AT A BASKETBALL GAME, THE
PLAYOFFS SAY AND I SHOWED UP AND SOMEONE ELSE WAS THERE AND THEY
WERE LIKE SORRY, WILL HAVE TO RE-COMEDY YOU FOR A LATER GAME
YOU WOULD SAY NO, THAT SEEMS TO ME TO BE FRAUD.
I TALKED TO A LAWYER ABOUT HOW YOU GO ABOUT BUILDING A CASE
AGAINST UNITED ON BEHALF OF ALL THE PEOPLE WHO HAVE BEEN
DISPLACED BY OVERBOOKING WHICH SEEMS TO BE BROAD AND SHE SAID
THE PROBLEM IS SO MANY PEOPLE END UP TAKING THE MONEY THAT
THAT IS A DONE DEAL AND YOU HAVE TO FIND PEOPLE WHO BEEN PICKED
UP AND TAKEN OFF THE PLANE AS A RESULT OF OVERBOOKING WERE KNOWN
WAS END OF GIVING UP THEIR SEATS AND THOSE ARTICLE HAS TO
FIND OUT
IT'S JUST GOTTEN DOWNRIGHT DISGUSTING.
THEY
TOOK THE FOOD OF THE PLANE, AND I HAVE TO PAY FOR ANYTHING.
YOU HAVE TO PAY TO BE HERE ON THE PLANE AND NOW
YOU HAVE TO PAY FOR THE EMERGENCY ROW.
YOU ARE PAYING TO SAVE PEOPLE'S LIVES.
COME ON, SON, THAT IS RIDICULOUS.
YOU KNOW THAT'S NOT WHY PEOPLE DO IT.
EXTRA LEGROOM AND THEN THERE LIKE ARE YOU WILLING TO
ASSIST IN CASE OF AN EMERGENCY?
CRAP.
$123 NOW.
IT USED TO BE 29 BUCKS.
IT HAS GONE OVER $100.
WITH THE INCREASE IN AUTOMATION, ALL OF THE
AIRLINES HAVE BEEN ABLE TO MORE ACCURATELY FIGURE OUT WHAT
SEATS ARE NOT GOING TO BE FILLED, LIKE HOW MANY
PEOPLE ARE GOING TO MISS THOSE FLIGHTS AND THAT IS HOW MUCH
THEY OVERBOOK BY BUT THEY DID SAY THAT IN THIS NEW SYSTEM THEY
ARE NOT GOING TO OVERBOOK AS MUCH ON THE LAST FLIGHT OF THE
DAY BECAUSE A LOT OF PEOPLE MISS AT FIRST PLAY AND THEN THEY GET
BUMPED THROUGHOUT THE DAY AND WHO KNOWS BY THE END OF THE DAY.
I DON'T CARE HOW MANY PEOPLE MISAPPLIED I DON'T CARE IF
THEY SOLD A TICKET FOR FLIGHT AND LITERALLY, THEY SOLD EVERY
TICKET FOR A SPECIFIC FLIGHT AND NO ONE FOR THAT FLY SHOWS UP.
I DON'T CARE.
BECAUSE GUESS WHAT?
THEY ARTIE PIVOTS AGAIN YOU GUYS ARE GOING TO REFUND THEM
TIED I COULD BE DYING OF CANCER, I COULD FIND OUT I HAVE
CANCER RIGHT NOW, STAGE IV AND I HAVE ONE WEEK LEFT TO LIVE
AND I HAVE A FLIGHT PLAN FOR TOMORROW.
THEY WILL NOT GIVE YOU A REFUND THAT THEY WILL BE LIKE
ABOUT YOURSELF.
THEY DON'T AND EVEN WITH THE INSURANCE, IT'S ALSO
HOSTILE BECAUSE YOU HAVE TO PROVIDED DOCTORS KNOW SO I
KNOW THAT YOU UNITED PEOPLE ARE LIKE YES, I AM SO GLAD THAT
AMERICAN FLIGHT ATTENDANT ALMOST BUSTED THAT LADY IN THE
HEAD WITH A STROLLER THAT HE WANTED TO BUY A PASSENGER.
TAKE SOME OF THE HEAT OFF OF US.
WE HAVE LESS OPTIONS IN TERMS OF AIRLINES TO FLY WITH AND
THEY GETS A TREAT US HOWEVER THEY ONCE BECAUSE THERE
ISN'T ENOUGH COMPETITION IN THAT WORLD RIGHT NOW.
THERE IS STILL FAA REGULATIONS THAT.
I WILL SAY I HAVE TALKED TO FLIGHT ATTENDANTS LATELY
WHO SAY PEOPLE ARE BECOMING MONSTERS ON THE PLANE
BECAUSE THEY WANT, I SAW SOMEONE SAY THAT IT'S ESSENTIALLY
LIKE WHO WANTS TO BE THE NEXT AIRPLANE MILLIONAIRE.
THIS GUY DAVIDOW GOT A LOT OF MONEY THAT THEY'RE NOT
GOING TO TALK ABOUT HOW MUCH BUT I'M SURE WAS A LOT THAT
BROKE HIS NOSE AND HE LOST TEETH.
THE OTHER THING IS LET'S NOT DISREGARD THE FACT THAT THESE
FLIGHT ATTENDANTS HAVE BECOME EMBOLDENED SINCE 9/11,
YOU CAN SAY ONE THING THAT WILL PISS A FLIGHT ATTENDANT OFF.
I WATCH THEM AND IT IS LIKE YOU KNOW YOU CAN GET OFF
THE PLANE.
THE TOLERANCE AND THE CUSTOMER SERVICE, I
FLEW UNITED LAST WEEK.
THEY WERE SO NICE THAT THE PEOPLE WERE LIKE THINKERS
SO MUCH.
YOU COULD TELL IT WAS OVERCOMPENSATING THOUGH.
I KNOW A LOT OF FLIGHT ATTENDANTS AND THEY ARE REALLY
GREAT FLIGHT ATTENDANTS AND JUST LIKE ANY JOB, THEY'RE THE
ONES WHO ARE LIKE OH MY GOD, I'M PLAYING WITH THIS PERSON TODAY.
THAT HAPPENS.
THE ONES WHO END UP CONFRONTING FOLKS TO MAKE PEOPLE ANGRY
OR LIKE MY GOD.
THEN AGAIN, IT IS SUCH A DIFFICULT JOB TO HAVE
ESPECIALLY AFTER 9/11.
THAT FEAR OF DYING IS PRETTY ROUGH IF YOU ARE ALWAYS GETTING
IN THE PLANE AND I DO SEE, TOTALLY HERE THAT SOME FOLKS
JUST SAY I FELT THREATENED OR WHATEVER IT IS AND THERE IS
A DANGER THAT WHEN THEY SAY THEY ARE ONLY GOING TO USE FORCE
TO BRING PEOPLE OUT OF THE PLANE AND THE SAVE CASE OF SAFETY
AND SECURITY THEN YOU'LL NEED TO GET IS THE PLAYER YOU
PROVOKE SOMEONE INTO BEING A SAFETY AND SECURITY THREAT
AND THEN YOU CAN GET THEM OUT THE PLANE.
YOU LIVE A LOT TO INTERPRETATION BECAUSE
UNITED WAS UP AIRLINE HAD A PROBLEM WITH THE LEGGINGS.
THAT ONE FLIGHT ATTENDANT SAYS YOU ARE A THREAT.
THAT ONE FLIGHT ATTENDANT SAYS YOU ARE DRESSED INAPPROPRIATELY.
SOME PEOPLE JUST DON'T KNOW HOW TO HANDLE POWER AND I THINK
IF THAT IS SUCH A STRESSFUL JOB AND YOU KNOW WHAT THE RISKS
ARE WORKING THERE THEN GO WORK AT CHUCKY CHEESE.
MAYBE YOU SHOULDN'T BE A FLIGHT ATTENDANT.
IS ALSO A SLAP AND A HALF TO GET PEOPLE OFF THE PLANE TO
GET THEIR BACKS OFF THE PLANE THAT YOU WOULD RATHER HAVE
EVERYBODY IN THERE AND JUST SHUT THE DOOR AND GET GOING
BECAUSE ALL THOSE PEOPLE HAVE TO GET HOME.
ONE OTHER THING THAT THEY SAID THAT THEY WILL AVOID DOING
MOVING FORWARD IS A SOMEONE HAS ALREADY BOARDED THE PLANE, THEY
WILL NOT KICK THAT PERSON OFTEN LESS THEY ARE A SAFETY RISK.
THAT IS A POLICY INITIATIVE EXISTED BEFORE THIS WHOLE
DEBACLE BUT THEY HAD DECIDED THAT HEY MAYBE IS NOW IS
THE TIME TO SWITCH THINGS AROUND BECAUSE THEY ARE GETTING SO
MUCH NEGATIVE PRESS ATTENTION.
EITHER WAY JUST BECAUSE YOU GUYS, BIG AIRLINES HAVE
BEEN ABLE TO BUY OUT THE SMALL AIRLINES AND WE HAVE LESS
COMPETITION AND LESS OPTIONS DOESN'T MEAN THAT YOU GET
THE TREAT PLANE PAYING CUSTOMERS LIKE THEIR GARBAGE AND
THAT'S WHAT KEEPS HAPPENING.
NOT JUST BY UNITED BUT BY A LOT OF THE MAJOR AIRLINE COMPANIES.
THE ONLY TIME I HAVEN'T HAD A PROBLEM AND HOPEFULLY I
NEVER DO BECAUSE I LOVE THEM IS A JETBLUE THAT THEY ARE NOT
A SPONSOR AND THIS IS NOT AN ADVERTISEMENT.
I HAVE
ALWAYS HAD A GOOD EXPERIENCE ON JETBLUE.
SAME.
SOUTHWEST TOO BECAUSE YOU GET YOUR REFUND THAT YOU CAN
USE.
YEAH BUT THEN YOU HAVE TO LOOK AROUND AND SEE WHAT SEAT AM I
GETTING.
ARE YOU GOING TO JUMP IN FRONT OF ME?
I DON'T LIKE THAT.
WE ARE SAVAGES.
WE ARE CIVIL SOMETIMES, BUT AT THE END OF THE DAY, WE ARE
ANIMALS FIGHTING FOR SURVIVAL AND YOU SEE HOW ANIMALLIKE WE
ARE AS HUMANS AT AN AIRPORT THAT AS SOON AS THAT PERSON PICKS UP
THAT MICROPHONE AND SAYS THAT THEY ARE ABOUT TO START BOARDING
EVERYONE IS LIKE ñ WHY ARE YOU STANDING IN LINE?
YOU ARE NOT GOING TO MOVE FOR ANOTHER HOUR.
WHY RESCINDING IN LINE?
AND YOUR LUGGAGE IS TOO BIG.
SHE STANDING UP THAT SHE GOT ABOUT PERCEIVED THAT
IT MAKES ME CRAZY.
-EVERY WEEK BECAUSE I HAVE TO FOR COMEDY BUT I WILL SO
YOU WAS SOUTHWEST I DON'T LIKE THE SEATING ARRANGEMENTS,
BUT I LIKE THE FACT THAT I DON'T HAVE TO PAY EXTRA FOR MY
BAGS BECAUSE I CAN TRAVEL WITH MY MERCHANDISE.
THE FLIGHT ATTENDANTS TEND TO BE PRETTY COOL AND WHEN I
CAN'T MAKE THE FIGHT, I CAN ALWAYS USE THAT MONEY AND
GET, I CAN APPROPRIATED FOR ANOTHER FLIGHT AS OPPOSED
TO THIS $200 EXTRA CHARGE AND A PRICE AND FAIR.
THE REASON SOUTHWEST HAS BEEN ABLE TO DO THAT IS BECAUSE THEY
ESSENTIALLY HEDGED GAS PRICES SO THEY BOUGHT BACK WHEN GAS
PRICES WERE SUPER HIGH.
THEY HAD ARTIE SCHEDULED OUT THE PRICE OF THE GAS AHEAD OF
TIME SO THEY WERE PAYING A MUCH LOWER PRICE FOR GAS AND
THEY WERE ABLE TO KEEP A LOT OF THEIR PRICES LOWER.
I LIKE PEOPLE WHO PLAN AHEAD.
LISTEN, THERE'S A LOT OF STUFF TO BE SAID.
ALSO, JUST THE LAST POINT ABOUT FLIGHT ATTENDANTS ON
AIRLINES LIKE THE ONE THEY USE ON THE UNITED COMMUTER
FLIGHT FROM WHATEVER IT WAS, CHICAGO TO LOUISVILLE.
THOSE ARE NECESSARILY UNITED FLIGHT ATTENDANTS.
THOSE ARE EVER PUBLIC OR WHATEVER THE NAME OF THE
SUBSIDIARY, THAT SMALLER HELLENIC ABOUT WHAT AND I TALKED
TO TONS OF FLIGHT ATTENDANT TO HAVE BEEN OBSORBED BY MAJOR
AIRLINE TO GET SCREWED BY THE NEW UNION THAT THEY HAVE TO SIGN
UP FOR AND THERE WAS ONE WOMAN WHO WANTED TO BUY A HOUSE AND
SHE IS LIKE MAYBE NOW AFTER THE PURCHASE AND MY LACK OF PENSION
THAT I HAD TO GIVE UP NOW I WILL JUST BUY A TINY HOUSE MAYBE?
THEY SWOOP IN AND THEY TAKE YOUR BENEFITS AND THEN YOU ARE
KIND OF SCREWED.
MAYBE YOU ARE CRANKY AND YOU DO WANT TO GET BACK TO
LOUISVILLE.
THAT'S EVERYONE THOUGH RIGHT?
THE WRITERS ARE ABOUT TO STRIKE.
IT'S TOUGH TIMES.