- Hey there Pete Moriarty here
and in this video I'm gonna be sharing with you
five big problems that Dialpad solves
with your phone system.
(mid-beat music)
Now first problem that Dialpad solves
is apps and soft phones that suck.
Now most business phone systems
require you to have this old school desk phone
sitting on the desk.
Well, Dialpad's idea is to kill the desk phone
and they've built the system from the ground up
to run first on mobile,
whether you're on a Mac or a PC or a Chromebook
or a Chromebox or wherever you are,
and then lastly yes it does work with desk phones as well.
But the whole idea of Dialpad
is to suit how the modern worker works,
and that is in the cloud.
We're using our computers for absolutely everything now,
from video conferencing, to getting our productivity done,
to collaborating with your team members,
why shouldn't our phone system be digital as well?
So Dialpad is built for your computer,
it's built for the apps and the experience
of working on your machine with Dialpad,
and a fully hosted cloud system,
well, it's absolutely phenomenal.
Second thing that Dialpad fixes
is user management and configuration.
Now, most phone systems are a black box
that is completely hidden away from you,
the business owner, or the administrator of the system.
And what that means is you're often paying
consulting fees for someone needed to support it,
somebody to add and remove users,
sometimes that's 150, $200 dollars
an hour (buzzer drones)
for whatever poor phone company you've signed up with
to come in and change settings
just to update users and what usually happens is
you end up with extensions that have got the wrong name,
or you don't end up using all of the features
or functionality of the system
because you just don't have control of it.
And changes are cumbersome,
you're always going through a third party
to get anything done.
Well the beautiful thing about Dialpad is
it's all self manageable.
Now of course, we're on hand if you ever need
any help or support or hand holding
or configuring or changing any settings,
but it's all manageable yourself
as your own administrator of the Dialpad system.
So what does that mean?
You can add and remove users yourself.
When someone joins your business
or someone leaves your business,
you can easily reassign their numbers
and set 'em up and configure them.
If you need to change more advanced settings
like what call queues are set up
or setting up an automated voicemail
or automated attendant or receptionist,
you can configure all of those menus
easily yourself right from within
the Dialpad settings page at Dialpad.com.
Does that sound awesome?
Yes it is, because it means that you have full control
of your IT systems, without relying on the services
of a third party to make critical changes
when you need to update them for your business.
Number three, is cashola. (laughs)
What I love about Dialpad is there are no surprises
with what you're gonna spend.
Because Dialpad is a fixed fee service
that means you're just paying for your license fees,
and all of your calls within your home country
to landlines and mobiles are included in that price.
Now one of the biggest challenges that we see
with many businesses is,
when they're implementing a phone system
they're not only sold the hardware
and that's a large capitol expenditure
on the phone system and all the desk phones
and the other bits and pieces,
but then you're usually swamped
with either a three year or a five year
telecommunications contract, and what that means is
those prices may go up, but most importantly,
those prices are variable.
And what our customers tell us that frustrates them
is they don't know exactly what they're gonna be spending.
They're maybe given estimates,
but you're never quite sure what you might spend
and everybody's been burned by a phone system
that seemed to be cheap at the time
but ended up getting very expensive.
And many of our customers come to us
with large monthly phone bills,
and when they look at the cost
of the Dialpad user licenses,
they're saving significant amounts of money.
So we take care of all of your support,
Dialpad takes care of all of your phone calls,
and you can stick to your business.
Fourth up and maybe my favorite,
is that Dialpad is location independent.
You're not installing software
in one central location
or relying on one central internet connection
in your office for Dialpad to work,
Dialpad is a fully hosted service.
So that means it's location independent.
So wherever you are and whatever device that you're using,
whether you're in your home county
using your mobile phone,
whether you're overseas using an iPad
or your laptop from a hotel room,
or maybe if one of your team members
works from home in a different country,
well Dialpad's gonna work no matter where you are.
Because Dialpad uses a cloud based global system
to route your calls through.
And what that means is no matter where you are in the world,
it's not tryna connect back just to an Australian server
or even bouncing your calls to the US and back
to get your calls done.
Now that's very important because many VoIP systems
will promise that you can work from anywhere
or install their app and make calls from overseas,
but what's usually happening is that
calls are having to be routed back over the public internet,
effectively the long way,
and that can really effect your call quality.
Dialpad being built to be a global business from day one
means that your calls are routed intelligently
and via quiet fiber channels
which means that the connection quality is much better.
And no matter where you, or your staff are,
you're gonna have great quality calls on Dialpad
as long as you've got a decent internet connection
on the device that you're using.
Number five and my favorite one about Dialpad
is there are no (beep) servers.
And what that means is there's no PBS,
there's no phone system box or phone system server
that has to be installed in your office.
What that means is, there's nothing to support,
there's no additional capital cost,
there's no IT person that you have to call
when something goes wrong with the phones,
if the internet connection goes down in your office
Dialpad doesn't go down,
you just jump on your mobile
and you work from wherever you are.
What that means is, Dialpad is not a phone system
that is gonna break when there's a problem in your office.
It doesn't mean that your business
is gonna be completely offline,
just because you've got a problem with the internet.
And what I love about that is
we are working purely from the cloud
from whatever location we're in,
and no matter where you are,
or where your staff are,
you can work productively with Dialpad
without having to worry about something going down
and all of a sudden calls stopping
in and out of your business.
I hope you've enjoyed it,
five killer problems that Dialpad solves.
This is not just a phone system,
it is unified communications
and it helps you, the anywhere worker,
get your business done wherever you need to be
and wherever your team needs to be.
If you haven't already,
make sure you're chatting to our team,
we've got out contact details below
and we will be in touch very shortly.
(mid-beat music)