Late last year, I got an email.
It said that the price of my Disney Plus
annual plan was increasing to $140.
But that wasn't the only one.
Netflix was going up
and their most affordable tier would now have ads.
Amazon Prime would be $3 more a month
Apple TV+ went from $6.99 to $9.99.
Hulu is going up to $18 a month.
There are so many great things to watch
and they're all spread across so many different services.
I want to watch them all, but man,
does it hurt to fork up so much money every month to do it.
It kind of makes you wonder,
how did we all end up in this position where
we're paying so much for streaming every month?
And maybe more importantly, can we as consumers do any better?
To answer these questions,
we first need to look at the story
from the streamers’ perspective.
And we'll start with Netflix.
the biggest oldest streamer around.
For most of its history, Netflix made money in one way,
its subscribers.
So if Netflix wanted to make more money,
they either had to add subscribers or raise prices.
This was always Netflix's strategy.
As this 2021 New York Times article explains,
the CEO and founder of Netflix was betting that the company
could attract subscribers
and raise its prices faster than the debt clock was ticking.
And Netflix had taken on a lot of debt...
almost $15 billion by 2020,
with the purpose of building
an entire platform's worth of content,
ensuring that they weren't reliant on movies and TV that they didn’t own,
like The Office or Friends.
This strategy worked, and for a long time,
Netflix grew really reliably, even as its prices went up.
They'd had very steady growth, 2015, 16,
17, 18, 19, and then the pandemic happens in 2020,
and they have their best year ever.
That's Lucas Shaw, by the way.
Managing Editor for Media and Entertainment at Bloomberg News,
and I'm also the author of the newsletter Screentime.
Netflix got to a point where
they realized that
their growth was much slower than it had been.
Growth continues to be slower in 2021
and looking into 2022, they get nervous.
And then in 2022
Netflix actually lost subscribers.
Just 200,000 at first, and then a million.
There are only so many people in the population, right?
Even if you got everyone there is a ceiling to that.
But they also knew that they had more customers
than it appeared.
This phenomenon of password sharing.
Netflix had said publicly that they were not worried about it.
And I think early on, it's true, they were not worried about it
because password sharing was a way
of exposing the service to more people.
And if people liked it, they would convert.
But at a certain point when they hit a bit of a ceiling,
they're looking at the numbers and they said,
The only way that we're going to be able to grow
is if we convert some of those sharers into payers.
This move created a temporary surge in subscribers.
It made enough of a dent that other companies
are following in these footsteps.
But Netflix isn't the only trendsetter.
While all this was going on,
another company was carving out a slightly different path.
Hulu has always had two tiers to its service
ad free and ad supported.
According to this 2019 article, Hulu's ad supported
option was the most lucrative tier of their business.
It was so successful they actually lowered the price
from $7.99 to $5.99
Advertising has been the key
to a successful video business forever.
You know, you think about the cable business,
you don't think about paying for discrete channels,
but you are paying for a bundle of channels.
And, oh by the way, those channels still have advertising.
So it's not really a foreign concept.
That's something that Hulu had done quite effectively.
As more streamers crowd the market with ever increasing prices.
pretty much every service,
including Netflix, has introduced a more affordable
ad supported tier to their offerings,
which people seem to appreciate.
Ad supported plans have been driving
an increasing percentage of new signups
and supplementing each company's bottom line.
But here's the thing.
Most of these companies still aren't profitable.
Part of it is just they're so new.
I think we lose sight of that.
Like these companies spent billions
and billions of dollars to launch
new services and take on Netflix.
And they tried to condense, you know,
15 years of Netflix’s streaming service into 3-5.
And that was very expensive.
So that's it, more or less.
Companies fighting debt, revenue losses,
subscriber losses, or a mix of those things
have raised prices and added ads
in hopes to become or remain profitable.
But what does that mean for us as individuals?
Well, if you're like me
and have crafted your personality
around filmmaking, movies and TV, then you might be subscribed
to a bunch of streaming services indefinitely.
This isn't cheap,
but it's the kind of thing
that you might be willing to invest in.
So maybe the answer for me is to do nothing
and just accept the increased monthly cost
because I find value in having access
to all of the streaming services.
But in researching this video,
I found that there is a growing group of people
that have a much more strategic approach.
They're called serial “churners,”
which is just the industry way of saying
that this type of consumer isn't static.
They're churning, or unsubscribing and resubscribing, to services
based on what they want to watch in a particualr month.
According to the analytics group Antenna,
one in five people were serial churners in 2023.
It seems like the answer for these people
is that it's worth the effort to hop around.
They can save money and more selectively access
content on their own timeline.
A more middle ground approach might be to subscribe
to one or two services indefinitely
and then hop around on the other ones.
I've opened Max, Netflix, Hulu and Amazon
all within the last month,
maybe within the last couple of weeks.
And then Paramount Plus and Peacock, I guess
yes, I'm a churner for those.
I sign on and off depending on what happens,
and that's fine for me. And everyone else,
their appetite is going to be different.
Maybe other people only want to be permanently signed on for two.
This approach requires
some effort and strategy around your media diet,
but it could be quite cost effective in the long run.
And that's one of the reasons
that we switched from cable to streaming to begin with.
The ability to choose what you pay for.
Streaming has changed a lot.
We're in a new, weird, increasingly expensive era of it.
Maybe that means it's time we start looking at our relationship to streaming differently
and start asking the question
How do you make your streaming diet work for you?
But what does that mean for us as individuals?
Well,
if you're like me and have crafted
your personality around filmmaking, movies and TV,
then you're probably subscribed
to a bunch of streaming services indefinitely.
But in researching this video,
I found that there is a growing group of people
with a much more strategic approach.
They're called serial turners.
A more middle ground approach
might be to subscribe to one
or two streaming services indefinitely
and then hop around on other ones.
Who's going up to $18 a month.
Hulu is going up to $18 a month.
Hulu.
Hulu is going up to $18 a month.
Hulu is going up to $18.
Hulu.
Hulu is going up to $18.
And then for the first time ever,
Netflix actually lost subscriber year's
first 200,000 and then a million,
first 200,000 and then
a million, first 200,000
and then a million.
And then in 2022,
for the very first time, Netflix actually
lost subscribers,
just 200,000 at first and then a million.
And then
and then in the second.
And then in 2022, for the very first time,
just 200,000 at first and then a million
and then in 2022,
for the very first time, Netflix actually lost subscribers,
and then a million.
And then in this.
Netflix actually lost subscribers
just 200,000 at first and then a million,
just 300,000 at first,
and then a million
and then
just 200,000 at first.