Hey everyone, Daniel here from TwinBytes with another quick tutorial for you.
This time on how to test your internet connection and network in general.
A lot of times people will complain that the internet is slow or that it's just not
working at all; and this way you can actually do a very simple test with
tools already installed on your computer and it's called a ping test. So I'm gonna
show you how to do this right now.
So the first thing with in Windows 10
you would right click on your Start button and go to Windows Powershell.
You're gonna want to find out what is the network address that you want to ping.
So first off maybe you're gonna try the internet. So you can do ping space
the website and then space -t and hit Enter. It resolves the name to an IP
address which is great, but then it will give you some responses. So you can see
if it's working or not and in this case here it's saying the request timed out.
So there's an issue with having access to the Internet. So we'd have to
troubleshoot that and see why the Internet's not working. When we do
control C to cancel it we can see that it sent four packets and received none.
So it lost 4. 100% loss.
So let's clear that.
CLS we'll clear it, and hit Enter. If you do ipconfig and then hit Enter, it gives
you a bunch of information; but the important thing here is looking for the
Default Gateway. You're gonna see two addresses one is a ipv6 and the ipv4
which is the one with the numbers. So the numbers like this are the address of
your Gateway or your Router. So you will want to write that down so that we can
ping that address.
So we'll do ping space 192.168 1.1 for me that's the router, space -t
which means keep it going. I'll hit Enter and right away it's given me
responses which is good and it seems to have taken a little bit of a delay and
then a timed out. So we had an issue here. Now in this case here, the important
thing to look at is the time is -1 millisecond for MS now that's what
really you should be getting on a cabled connection. If you're on wireless it's
going to be a few milliseconds but that's fine. There is a bit of a speed
difference that way, but the thing you're looking for is you don't want to have
any request timeouts like we have here. Now...what you'll find is if your
Internet is slow and you're trying to figure out why it's slow. Doing a test
like this, if you're seeing that it's dropping either by pinging the website
or pinging your router, then you know that it's slow because it's timing out
every so often. If it's timing out a lot then it's gonna look like it's not
working at all. So you can take this information to your internet provider
called them up and tell them that you ran a ping test and this is what's
happening. So they can help you by confirming that the modem is bad and
they can send you a replacement if that's what it is.
You just need to prove it because they don't spend the time to really
troubleshoot that much. When you're done doing a test again, Ctrl C to cancel the test.
We can see there were 73 sent. There were 71 received, lost was 2, so a 2% loss.
Now in a case like what I'm having if the internet wasn't working to see the
Internet's dropping completely but overall the router's fine, it just dropped
a couple of times here. So it's not a big deal for the physical connection to the router.
It's more of the Internet side. So I would call the Internet provider and
tell them the Internet's not working, we're doing a ping test, there's nothing
wrong with the router, it's just the modem. So then they can do something on
their side. Rebooting fixes a lot but if rebooting doesn't fix it for you,
call them and ask replacement modem. So if you're still
using Windows 8, it's a little different when you click on the start button.
The search is up in the top right corner. You can type in CMD or PowerShell and
you'll get either the command prompt or this PowerShell window, but the same
commands work exactly the same. So hopefully you found this video helpful.
Give it a thumbs up if you did, and subscribe if you haven't already and
stay tuned for the next video. Alright, thanks so much. Bye for now.