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[Narrator] Want to take charge of your health and wellness?
My HealtheVet, VA’s online patient portal, gives you
24/7 access to the information you need to understand and
manage your VA care.
You can use My HealtheVet to
manage your VA prescriptions online.
With My HealtheVet’s pharmacy tools, you can request refills
of your VA prescriptions; view your active VA prescriptions;
view your VA prescription history;
track VA prescription shipments; and create lists that you can
share with your VA providers of your non-VA prescriptions,
over-the-counter medicines, and herbs or other supplements.
This video will show you how to request refills of
VA prescriptions online through My HealtheVet.
VA patients can refill VA prescriptions on the
Refill VA Prescriptions page. This page includes only the
prescriptions that have been filled by VA.
So if the prescription was prescribed by a VA provider but
filled at a non-VA pharmacy, it will not appear on
the Refill VA Prescriptions page.
However, you can self-enter and track all your medications
filled outside of VA using the self-entered medications and
supplements feature in My HealtheVet.
The Refill VA Prescriptions page also does not list prescriptions
that are discontinued, expired, on hold, or pending.
You can view your active, on-hold, expired,
and discontinued prescriptions that have been filled by VA
within your VA prescription history.
If you don’t have a My HealtheVet account, you can
create one by going to myhealth.va.gov,
selecting Register, and completing the
registration form.
When registering for an account, be sure to check the box
indicating that you are a VA patient. If you are a
beneficiary of the Civilian Health and
Medical Program of VA, also check the box next to
“CHAMPVA Beneficiary.”
If you already have a My HealtheVet account, sign in at
myhealth.va.gov. You can sign in using your DS Logon Level 2,
ID.me, or My HealtheVet account user ID and password.
VA requires your account credentials so that we can keep
your data secure and private.
From the home screen, select the Pharmacy section to view all
pharmacy features. Then select Refill VA Prescriptions to go to
the Refill VA Prescriptions page, where you’ll be able to
access a table of your active VA prescriptions.
To refill a prescription, find the medication you wish to
refill under the Medication Name column.
Then go to the Refill Status column.
If the prescription is listed as “Active,” look at the
Refill Remaining column to see how many refills are left.
If a check box is available, you can request a refill.
Select the check box in the Select to Refill column.
You can select multiple check boxes to refill all your
available prescriptions at one time.
Then select Submit.
Once you have submitted a refill request, the date of the request
will appear in the Refill Submit Date column.
An information icon will replace the checks in the
Select to Refill column.
This icon indicates that an additional refill request
of the medication cannot be submitted at this time because
your refill request is in progress or was
recently submitted.
After you have requested a refill, check the
Fill Date column to see the next possible refill date for
your medication.
To ensure that you receive your next prescription refill when
you need it, and have no gaps in taking your medication, request
a refill on the fill date as soon as the check box in the
Select to Refill column is available again.
It’s important that you check the number of refills remaining
on a prescription each time you request a refill and before your
VA appointments.
Although you can refill an existing VA prescription using
My HealtheVet, you will need to contact your VA provider to
renew a prescription.
If a prescription you need has no refills remaining or
is expired, discontinued, or on hold, you can request more of
the medication in one of three ways.
You can call your local VA facility using the phone number
on your prescription label.
You can also speak with your VA health care team at your
next appointment, especially if your prescription requires an
in-person evaluation.
Or, if you have a My HealtheVet Premium account, you can
contact your provider using the Secure Messaging feature.
With a premium account, you can also use the Rx Refill app to
manage your VA prescriptions from your mobile device.
To learn how to upgrade to a premium account — and access all
the tools and features that My HealtheVet offers — go to
myhealth.va.gov/premium.
To learn more about your prescription management options
on My HealtheVet, visit myhealth.va.gov/pharmacy.
If you encounter issues with your My HealtheVet account,
please contact the My HealtheVet Help Desk.
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