>>> FOR 3.5 MILLION AMERICANS, THIS IS THEIR SECOND WEEK LIVING
IN DARKNESS. WONDERING WHEN FOOD, WATER AND
FUEL THEY NEED WILL ARRIVE. THE DIRE SITUATION SPECIFICALLY
INSIDE HOSPITALS AND PUERTO RICO'S CAPITAL CITY, PEOPLE
NEEDING TO BE EVACUATED OUT OF NURSING HOMES THAT WERE GOING
DAY AFTER DAY AFTER DAY WITH NO RUNNING WATER AND ABILITY TO
PROVIDE FOOD TO PATIENTS AND DESPITE WHAT ARE NOW ASSISTANT
REFERENCES FROM THIS ADMINISTRATION AND PRESIDENT HOW
GREAT THE RESCUE EFFORT IS GOING, THE REALITY ON THE GROUND
IS DIFFERENT AND THERE IS NOBODY TRYING TO SOUND THE ALARM LOUDER
THAN THE MAYOR OF SAN JUAN. MAYOR CRUZ, I KNOW YOU HAVE A
MILLION THINGS TO DO AND PLACES TO BE.
THANK YOU FOR HELPING US UNDERSTAND TONIGHT.
>> THANK YOU FOR HELPING US GET THE VOICE OUT AND HAVE SOME
CONNECTION BETWEEN WHAT IS SAID AND THE REALITY OF WHAT PEOPLE
ARE LIVING IN THE STREETS AND HOSPITALS AND IN THEIR HOMES.
>> YOU TOLD US EARLIER THIS WEEK ON TUESDAY THAT THE PROBLEMS
SEEM TO BE THE CHAIN OF COMMAND. SEEMED TO BE BUREAUCRACY.
NOT THAT THERE WASN'T SUPPIES IN PUERTO RICO AND PEOPLE THAT
SEEMED LIKE CAPABLE PEOPLE WILLING TO HELP, IT SEEMED THERE
WAS NO PLAN OR ORGANIZATION THAT ALLOWED THINGS TO GET TO PEOPLE
THAT NEEDED THEM. HOW HAS THAT IMPROVED AT ALL?
>> NO, IT HASN'T ACTUALLY AND GOTTEN WORSE.
YESTERDAY I GOT THE VISIT FROM THE MAYOR VERY LATE AT NIGHT
ASKING ME IF I HAD ANY LEFTOVERS THAT HE COULD HAVE FOR HIS
PEOPLE THAT WERE DRINKING FROM A CREEK.
TODAY I GOT A MAYDAY CALL FROM TWO DIFFERENT NEIGHBORING MAYORS
SAYING LOOK, WE HAVE GONE TO THE FEMA DISTRIBUTION CENTERS AND WE
GET THERE AND THEY GAVE US ONE PALATE.
PLEASE CALL US NEXT WEEK. THE OTHER THING IS THEY ARE
ASKING PEOPLE TO -- YOU'RE NOT GOING TO BELIEVE THIS.
EVERYBODY KNOWS THE POWER GRID IS DOWN SO INTERNET CONNECTION
IS ALMOST NULL. THEY ARE ASKING PEOPLE IF THEY
WANT TO BE, YOU KNOW, JUST HELPED BY FEMA TO REGISTER VIA
INTERNET OR TO CALL. WELL, FOR HEAVEN'S SAKE, WHAT
DON'T YOU UNDERSTAND LIKE WE DON'T HAVE ANY POWER, SO OUR
INTERNET CONNECTION IS LIMITED. THERE IS SUCH A THING, THERE IS
A MARINE CORPS, YOU ADAPT, IMP VISE AND OVERCOME.
IT SEEMS SIMPLE. IF YOU DO NOT HAVE INTERNET,
DON'T ASK PEOPLE TO REGISTER USING INTERNET.
YOU ADAPT AND YOU DO A DIFFERENT WAY SO THEY SAID WELL,
EVERYTHING IS GOING ACCORDING TO THE PLAN.
WELL, MAYBE WHEN YOU'RE SITTING IN AIR CONDITIONING EVERYTHING
IS GOING TO PLAN. TODAY I HAD TO RANT AND RAVE AND
THANK THE REGION MANAGER FOR HELPING BECAUSE I WAS STILL
GETTING QUESTIONS FROM FEMA OF WHAT ARE MY PRIORITIES?
IT SEEMS SIMPLE. YOU SAVE LIVES WITH FOOD AND
WATER AND SUPPLIES. IT DOESN'T SEEM LIKE THE MOST
POWERFUL NATION IN THE WORLD TO BE INCAPABLE OF JUST HAVING IN
THE 105-MILE LONG THE ABILITY TO JUST PUT FUEL INTO HOSPITALS AND
I WAS TOLD HOSPITALS HAVE TO REQUEST TO BE PUT ON THE LIST
FOR HEAVEN'S SAKE. >> WOW.
>> THERE IS A LIST OF ALL THE HOSPITALS IN PUERTO RICO.
YOU JUST DON'T HAVE TIME FOR ANY OF THOSE.
IT APPALLING. YOU KNOW WHY, RACHEL?
IT A DISCONNECT TO THE REALITY OF THE HEART OF THE AMERICAN
I LIVED IN BOSTON. I LIVED IN PITTSBURGH,
PENNSYLVANIA. I GAVE BIRTH THERE.
I KNOW THE AMERICAN PEOPLE ARE BRAVE PEOPLE.
THEY ARE WHOLE HEARTED PEOPLE AND JUST CHARGE WHEN SOMETHING
IS NOT WRONG, THEY INVENTED WHEN YOU HAVE TO MOVE IT, YOU MOVE
IT. WHEN YOU HAVE TO GO AROUND IT,
YOU GO AROUND IT. I HAVE NO IDEA WHY THIS IS GOING
ON AND THERE IS A DISCONNECT BETWEEN WHAT THE FEMA PEOPLE ARE
SAYING IS HAPPENING AND WHAT THE MAYORS AND THE PEOPLE IN THE
TOWNS KNOW THAT IS HAPPENING SO I WAS PROMISED TOMORROW FROM MR.
JOHN RAVEN HIMSELF, MIRACULOUSLY, I WAS TOLD I WOULD
GET TWO CONTAINERS OF FOOD AND WATER AND LOW AND BEHOLD AFTER I
RANTED AND RAVED, I GOT A LOT MORE.
BUT DO YOU KNOW WHAT? THAT'S NOT THE WAY THINGS SHOULD
HAPPEN -- >> WHEN YOU SAY YOU RANTED AND
RAVED MAYOR, I'M SORRY TO INTERRUPT YOU, YOU'RE SAYING YOU
HAD TO PAY CASH TO RENT A SEMI TRACTOR, AN 18-WHEELER TO MOVE
CONTAINERS? >> NO, I MOVED SOME OF THE
CONTAINERS. I SAID -- I SCREAMED AND SHOUTED
LITERALLY AND SAID, YOU KNOW, MY PEOPLE ARE DYING HERE.
WHAT DO YOU WANT TO DO? WE HAVE GIVEN FEMA PILES AND
PILES OF INFORMATION BUT YOU GOT TO FILL OUT THIS FORM AND FILL
OUT THE OTHER FORM AND, YOU KNOW, I UNDERSTAND THERE IS A
PROCESS BUT THERE ARE LIVES AT
WHEN YOU ARE AT WAR, LET ME SEE IF I CAN LAND THE PLANE TO
RESCUE SOMEBODY. NO, YOU LAND THE FIELD.
YOU LAND IN THE BASEBALL PARKING WHATEVER NEEDS TO BE DONE, YOU
DO IT. THERE SEEMS TO BE IN THIS
EMERGENCY MANAGEMENT, A LOT OF MANAGEMENT AND VERY LITTLE SENSE
OF EMERGENCY. >> THE ONE THING THAT I SAW
TODAY THAT MADE ME FEEL LIKE THERE WAS A CHANGE IN THE
ORGANIZATIONAL APPROACH TO THIS, MAYOR, WAS THAT THE ARMY STARTED
TO SEND OUT RELEASES ABOUT DISPATCHING TEAMS BY HELICOPTER
INTO FAR FLUNG TOWNS. THE ARMY TOOK CONTROL OF THE
RELIEF EFFORT AS OF TODAY. HAVE YOU SEEN EVIDENCE OF CHANGE
BECAUSE OF THE ARMY TAKING OVER? ARE YOU HOPEFUL ABOUT THAT?
>> NOT TODAY. I'M HOPEFUL THAT THE LOGISTICS
THE ARMY IS PROVIDING IN THIS HUMANITARIAN MISSION IS GOING TO
PROVIDE FOR MUCH-NEEDED RELIEF AND ALSO FOR THE CONTINUING OF
THIS RELIEF. YOU CAN'T JUST FEED PEOPLE ONE
TIME A DAY, ONE DAY A WEEK. YOU HAVE TO DO IT CONTINUOUSLY.
WE ARE HOPEFUL AS WE ARE AND WE KEEP PUSHING ON.
WE KEEP SEEING COMMUNIIES COME TOGETHER AND JUST DOING A LOT OF
THE CLEANUP THEMSELVES OR COOKING FOR 400 PEOPLE AND SO
FORTH. WE KEEP GETTING PEOPLE FROM
DIFFERENT COUNTIES AND CITIES AND MAYOR OF BOSTON, THE MAYOR
OF COLUMBUS, OHIO. THEY ARE REACHING OUT AND SAYING
MAYOR, WHAT DO YOU NEED AND WHATEVER I GET, I WILL SHARE
WITH THE REST OF THE MUNICIPALIIES IN PUERTO RICO
BECAUSE WE'RE JUST ONE. WE'RE JUST ONE.
AND WE'RE DOING -- GIVING AN S.O.S.
THIS IS FOR YOU. I'LL GIVE THIS TO PRODUCTION
BECAUSE YOU'VE BEEN VERY HELPFUL IN GETTING OUT THE S.O.S. CALL
FOR EVERYBODY AND MAKING SURE THAT OUR VOICES ARE HEARD SO WE
THANK YOU VERY MUCH FOR THAT. >> SAN JUAN MAYOR CARMEN CRUZ.
THANK YOU FOR TALKING TO US. PLEASE KEEP US APPRISED AND TELL
US WHAT ELSE PEOPLE NEED TO KNOW AND TAKE GOOD CARE OF YOURSELF.
YOU'RE DOING A LOT OF WORK, YOU GOT TO MAKE IT THROUGH THIS,