This video shows what to do when you scan or copy an original document
and the output is blank.
The issue can be caused by a low power source, clogged ink nozzles, or dirty scanner glass.
The printer shown in this video is the Officejet 6500A.
Your printer might look different, but the steps will be similar.
In this step you will plug the printer directly into a wall outlet
to make sure that the power source is functioning correctly.
First, press the power button to turn the printer off.
Then, unplug the power cord from its power source.
Plug the power cord directly into a wall outlet.
Press the power button to turn on the printer .
In this step you will copy or scan the original document again to see if the issue is resolved.
First, lift the paper output tray.
Align a stack of paper by tapping it on a flat surface.
Load the paper into the input tray until it stops.
Slide the paper width guides inward until they stop at the edge of the paper.
Do not push the guides in so tightly that they start to bend the paper.
Lower the paper output tray.
Lift the scanner lid.
Place the original document, print side down, on the right-front corner of the scanner glass.
Align the original document to the engraved guides on the edge of the glass.
Close the scanner lid.
On the printer's control panel, locate the Copy and Scan icons.
If you are having issues scanning, touch the Scan icon.
Touch Computer.
Then follow the steps to select your document type and begin the scan.
For this function to work, your printer to be connected to your computer by a USB cable
or through a network.
If you are having issues copying, touch the Copy icon.
Then, touch Black if you are copying a black text document,
or touch Color if you are copying a color document.
Examine the scan or copied output.
If the scan or copy is successful there is no need to continue troubleshooting.
If you are still experiencing issues, continue on to the next step.
In this step, you will print a Print Quality Report
to determine if the issue is related to the printer hardware.
The printer must be turned on with paper loaded for this step to work.
On the printer's control panel, touch the Right Arrow.
Touch Setup.
The Setup menu will open.
Touch the down arrow.
Touch Reports.
Then touch Print Quality Report.
The print quality report prints.
Examine the print quality report.
If the print quality is satisfactory, scan or copy the document again.
If the scan or copy is successful, there is no need to continue troubleshooting.
If the print quality is not satisfactory, continue on to the next step.
Fingerprints, smudges, and other debris can affect the copy and scan quality.
In this step you will clean the scanner glass and backing.
Before you begin, gather the following materials:
A clean, lint-free cloth,
and a mild glass cleaner.
Do not use cleaners that contain abrasives, acetone, benzene, or carbon tetrachloride.
These substances can damage the printer.
Avoid using isopropyl alcohol, or rubbing alcohol,
because these can leave streaks on the scanner glass.
Press the power button to turn the printer off.
Turn to the back of the printer.
Disconnect the power cord.
Return to the front of the printer.
Lift the scanner lid.
Spray a clean, lint-free cloth with mild glass cleaner.
Do not spray glass cleaner directly on the scanner glass.
Doing so can damage the printer.
Thoroughly clean the scanner glass with the damp cloth.
Dry the scanner glass with a dry lint-free cloth to prevent spotting.
Thoroughly clean the scanner backing with the damp cloth.
Dry the scanner backing with a dry lint-free cloth.
Close the scanner lid.
Turn to the back of the printer.
Reconnect the power cord.
Return to the front of the printer.
Press the power button to turn the printer back on.
Scan or copy the original document again.
If the scan or copy is successful, there is no need to continue troubleshooting.
If you are still experiencing issues, continue on to the next step.
If you've tried everything described in this video and you still have a problem,
your printer likely needs some type of service.
Your options for service vary depending on how long you have owned your printer
and what country you live in.
Contact HP to find out the support options for your printer at hp.com/support.
You can find additional helpful videos at hp.com/supportvideos
and on our YouTube channel, youtube.com/hpprintersupport.