I'm Anna and I work in healthcare.
I was born in Guyana, South America
and I went to England when I was 11 years old.
My name is Barbara.
I'm Anna's sister.
We lived in England for about 20 years
and then we moved to Florida.
You know, I never thought that we'd
have a hoarder in the family.
But she disguised it very well.
I'm Natasha and Anna is my mom.
I come from a family that's pretty astute.
For them to deal with someone who has a hoarding issue
is something that they would never want to deal with.
Point blank.
Period.
BARBARA: Natasha's been away for many years.
And she came back to Florida with her three children
needing some help.
NATASHA: I sent my oldest daughter to knock on the door,
but she would not allow my daughter to come in.
When I opened the door and I saw them,
I automatically closed my door.
Initially I tried to talk to my mom to get
her to allow me into her home.
BARBARA: We got more and more suspicious,
and so it was a collaboration between myself and my niece.
We decided that we were going to go into her home.
I'm not going to implicate myself and say how,
but we did enter the house.
The first thing that came through our mind was, run.
Oh, my god.
BARBARA: Everything was packed up to the ceiling.
It seemed like two mountains on each side and a little valley
in the middle to walk.
ANNA: My neighbor called me while I was working.
She said there are people at your home.
I said, call the police.
When we came back outside, the police were already pulling up.
They asked me if I know my sister.
I they said no, I don't know who she is.
[laughs] They said, we're going to arrest her.
They're going to call APS or DPS or some PS.
BARBARA: The authorities would come in and probably
take Anna out of her home.
She may lose the house, bottom line.
Threats don't help because I don't respond to threats.
My mom can be a pretty tough person.
She has a way of putting you in your place
if you're crossing a line that she doesn't want you to cross.
She's a very smart woman.
She knows the psychological and mental games
that you could play with an individual
and she knows how to play good.
ANNA: Everyone thinks of me as someone that is very confident.
I think some of them even think I'm invincible.
I am invincible at times.
Once it gets down to it, there is
a possibility that my mom might get hostile or even abusive.
My name is Matt Paxton.
I'm an extreme cleaning specialist.
I'm getting ready to take family into the house.
Are you willing to let the family go in and see it?
No.
We got like 10 people standing on the outside
ready to move junk out, and you're
not really able to do that.
My name is Dr. Robin Zasio.
I'm a licensed clinical psychologist
and I specialize in compulsive hoarding.
You called us here because you didn't know what to do.
I'm not going to go back and forth.
Your family needs to see what the whole picture looks like.
They don't.
Anna he refuses to let us into the house.
Dr. Zasio tried six, seven different ways to say it
and she's not going to let us in.
If we wanted to come over here and enjoy
a meal with her couldn't.
Period.
I resent her for that.
Exactly. Exactly.
MATT PAXTON: Anna, hold up.
ROBIN ZASIO: What we're trying to say is that--
MATT PAXTON: Anna, you can't walk away from this.
I need you over here.
I'm worried about the relationship
between Anna and Natasha.
It is a waste of time.
ROBIN ZASIO: I'm afraid this whole thing could fall apart.
Her energy I can't take.
I will put my foot up her damn ass.
I gave birth to her and I will kick her ass if I have to.
Right here, right today!
I would do it.
I will kick her ass.
I'm just very pissed off right now.
What do you think we can do at this point?
Because, you know, we have a limited amount
of time and we want to--
There's nothing we can do.
They can help me with the garage and then
they can bloody-well leave.
ROBIN ZASIO: OK.
That's what we can do.
I really want to get anybody in the house
but I know earning Anna's respect is more important.
So she's letting us into the garage,
which is a big deal for her.
This old monitor.
You don't need, do you dear?
It needs to go in the donation bag.
Well that's not your [muted] decision.
I don't need her.
You never need me.
Oh, god.
I can't deal with you.
I can't deal with you hoardering.
OK.
Get the hell out.
I can't deal with that.
ANNA: OK.
Well, y'all are going to have to deal with each other.
You all got to grow up and deal with each other.
Period.
Get away from me right frickin' now.
OK?
I've had it!
And I said I want her gone.
I know this is tough.
As her only child and with my three kids that
love their grandmother so much, it makes me want to run
and never, ever want to come back.
Right now there is no communication
between Natasha and her mom.
I'm going to have to stay very close to them.
I'm going to be the scapegoat for her to like abuse.
Well, just like I'm talking to you.
And I want to say, like, you know what?
Shove it.
Keep.
ROBIN ZASIO: We do have a lot of stuff outside, but.
Now, we've actually done so much work today we just,
we need to get in the house and start working.
I'm hoping you'll just say, yeah, let's go.
We'll make a plan for tomorrow and come back out move on it.
OK.
Why don't you take another door.
I think you should move so this, your feet
could be on the ground.
ROBIN ZASIO: Oh, my gosh!
Close that quick!
NATASHA: No, she needs to see it.
We'll just put it in the garbage.
Where do you put that?
Natasha.
I'm just asking.
Natasha.
Up you're ass is where you put it.
The fighting going on this family
is really slowing the process down.
Something's wrong with her.
Clearly.
Her whole thought process frustrates me.
Look at this.
The roaches are buried up under all this.
Shovel all this and put it in the garbage.
Oh, my god.
It's good if you could just work and not talk.
No, I like to talk and work.
We have problem.
Well.
Oh, well.
Maybe we won't have any if they take
Anna out and medicate her ass.
All this [muted] need to go in the freaking garbage.
All this [muted] right here.
She want to keep them too?
The damn bugs?
Matt and I are spending more time
trying to put out fires than we are
getting this house in order.
This is [muted] unbelievable.
Anna, do you want to keep this?
Does this go in the keep box?
You need to stop her for me.
No.
You are performing when you tiptoe
around her with her [muted].
That's performing to me.
Tiptoeing around her with this [muted]??
No, I'm not going to do it.
Sorry!
So performing?
You deserve an Oscar.
Natasha went ballistic.
She was screaming.
She was yelling.
She was completely out of control.
Tell me about the performing.
Performing is the [muted] y'all been sitting around her
doing for the last few years.
That's performing.
This right here, it's for real.
People need what they need to to cope.
But we're not going to have our guys around.
I agree.
That much anger.
It's just abusive.
Everybody want to be so damn [muted]..
Junk people come out.
This house need a tent over it.
A damn tent.
Anybody in their right [muted] mind can see that.
Can you please get Natasha out of my house?
Get the camera off of me.
And you could take your mics off me too.
At this point, it's going to take an act of God
to get this house even close to being livable.
MATT PAXTON: That's still got a garage sale ticket on it.
Why don't we just see the price on it, put in the garage sale?
Save you some time.
Anna really hustled today.
Boom!
I like that.
The secret is gone.
She can have people in her home again.
Let's dump this baby.
I want to stress ball.
Everybody needs a stress ball.
Trash.
What are your thoughts?
I think it's a miracle.
It just seemed impossible.
We have a maid service in here now.
We have painters here.
I would have never imagined that there
will be so many helping hands toward fulfilling this goal.
We're looking at the whole picture.
When we talk about the whole picture that includes you
and that includes your mom.
Talk to me about what you would like your relationship
with your mom to be.
She's an important part of my life.
I'm hoping the two of you can start to talk from your hearts
and share with one another how you feel.
I would like for us to have a better relationship.
I understand that you feel left out or pushed aside
or whatever.
What do you want for your relationship
with your daughter?
If we're going to move forward, we can't be sarcastic
and we can't be disrespectful.
Really?
This is coming from the same person that was telling
me yesterday that they're going to put
their right foot up my A?
OK, but hang on.
OK? Right.
NATASHA: OK.
I'm sorry.
Natasha, but what she said was going forward,
we, she didn't say you.
OK.
You've got one daughter.
You've got one mother.
Embrace it.
I am hoping that they will follow through
with aftercare so that they can try
to heal some of these wounds.
[music playing]
What do you see?
It's magnificent.
[music playing]
When your family knocks on the door,
are you going to invite them in?
I'll invite them in.
Yay!
Even though they fought, they came together
and they hustled and they got it done.
Oh, wow.
It's cute.
Oh, it's so beautiful.
Oh, wow.
The kids will be able to enjoy some quality family time
with their grandmother now.
You can now come and stay with grandma with your sister, huh?
Yeah.
Are you excited?
Yes.
This is so cute.