Peter Moriarty: Is your workspace broken right now?
Well, if you're not receiving emails for some reason may even
have customers that have received bounce back emails
saying that the domain is not available, the user is not
available or maybe that the you know, there's there's no domain
or email address there. I am going to give you a checklist of
steps to check things in even if you are not a it genius, or a
tech expert. This is going to show you the way to check the
most basic settings inside Google workspace just to check
that everything is working correctly so you can get back
into business.
My name is Pete Moriarty, We help business owners systemize,
organize and scale using Google workspace and a suite of best
practice technology tools. And if you're interested in learning
more, you can check out our other videos on the channel. Now
today, we're going to talk about getting your Google workspace
working if it is broken right now. And I have an in depth
guide on helping you out with fixing your DNS, if you know
that it's a DNS issue, and you want to proceed straight to
that. But there's a number of things that you can check before
you go down the rabbit hole of you know, playing with your DNS
settings inside your workspace. And so I'm going to take you
through each one of those to kind of check out before you go
super, super technical. Now I got a call this morning. It's
Sunday morning. And it was someone in the UK and founder of
an amazing business called Women affirming our power. And on that
call, I actually had to go through this full checklist.
It's been a number of years since I helped out with
something but it was Sunday morning. And I thought okay, I'm
going to help out. And I went through this full checklist and
I want to share it with you to make sure that you know where to
go to actually get your workspace fixed. So starting at
the top, we are going to first work with checking out domain
name. So the site that I like to go to is called Who is.sc. And
you can just put in a forward slash and then type in a domain
name that you would like to check. And once you've checked
that domain name, it's going to let you know what the
registration date is, it's going to let you know whether or not
the domain is active. And it's also going to let you know the
technical details of the domain. But the most important thing I'm
looking for here is a registration date. Many business
owners will forget that a domain name needs to be registered or
it expires, or maybe it was an old credit card and it didn't
quite go through. So that's the first thing that we're going to
check if the domain is active. And you can see that the
registration renewal is a date in the future, we're ready to
move on to our next step. The next step is a basic DNS check.
And we're going to check the MX records or the mail records for
your domain. So head along to this URL it genius.com forward
slash DNS. And you're going to be able to check the DNS of your
domain name right from this easy wizard punch in your domain
name. And from there, it's going to show you if there are any
errors in your domain. Now this domain has shown up a couple of
warnings here, it's actually said that there is an issue with
the demark set up it hasn't been fully set up. But that's not too
much of an issue. As long as the MX records are correct, then
mail should be flowing. Next, we're going to head into our
Google workspace admin panel. And we're going to start to
check some of the areas inside the admin panel. To do that, you
go to admin.google.com. And remember, you need to be signed
in with your super administrator account to access this. Now, if
you don't have access to the super administrator account, or
you go to sign in, and it just takes you to your account screen
rather than to this Google workspace administrator
dashboard, you either need to find the administrator for your
account, or you can get in touch with us. And we can help you get
access to your account using DNS. So the first thing you want
to check is whether or not your domain is properly verified
inside your workspace account. So the first thing that we're
going to do is we're going to click on to account and then
domains and then manage domains. And you want to double check
that the business domain you're trying to fix actually says the
word verified next to it. Next, we're going to check your basic
user settings. So you're going to click on to directory, and
then users, and you're gonna double check that the correct
users are actually there inside your account. Do they have the
correct email address, maybe did someone renamed them recently,
if anything was changed, you might need to re change it or
take it back to where it was. But you want to make sure that
each one of the users that should be receiving email is
available there inside the users. Next, we're going to
check that the Gmail service actually exists. And so that
means we want to check that Gmail is available and switched
on for all of your users. So we're going to click through to
the apps section. And then if you want to go to the overview
first and then click on to Google workspace apps, that's
going to open up all the core applications included in Google
workspace. Now, if you're not seeing Gmail there in that list,
you may actually be on the wrong plan for Google workspace. And
I'm going to cover that in the next point. But if you do see
Gmail, but it's switched off, well, now's the time to switch
it back on that can also cause issues with mail flow, you also
want to check on the left hand side for any organizational
units that may be set up. So if you've got different groups of
users that may have different apps enabled or disabled based
on their group, you want to make sure it's switched on for
everyone, if you're looking to re enable email. Finally, we're
going to check that you've got the right plan in Google
workspace and that your plan is actually active and you don't
have any billing issues. So we're going to click onto the
Billing menu and then subscriptions and you're going
to check and see what plan you have there. Now in the case of
the customer that I helped out this morning, they were actually
on an incorrect plan. For some reason they Aeroplan had
switched down to a Google workspace essentials plan. And
that essentials plan didn't actually include Gmail in there.
And so we had to switch first to an enterprise plan. And then
back to a business plan, which was a plan that included Gmail.
And so from here, if you need to modify the subscription that is
active, you can go and switch that.
Unknown: Hey, all right. Cool. All right. That's good. Awesome.
Well, wait,
is everything there from before? Okay, so can I can I access my
Gmail,
you should be able to go to your you should be able to go to your
Gmail now.
Oh, gee, I'm happy.
Thank you so much. Awesome. I've learned we got it worked out.
Thank you so much, honestly, I can sleep happy now.
Peter Moriarty: I hope this has helped you get your Google
workspace working again. Remember, if you got stuck on
the DNS step, if there was an issue with your DNS, there's a
link to a video just down below, which is our DNS fix Guide to 30
minute video, but if you want to get your DNS fixed and rocking
and rolling, that video will show you everything that you
need to get done. Now, if you need help from a professional
support team, jump on the link below our support team are
available most days of the week in most time zones now. And so
if you would like some help with your workspace account, if you
want to work with a reseller partner who can help you get
more out of the platform, we will be here to help and if you
want to say thanks, just for us helping you fix things if you
did get it fixed. That's fantastic. We'd love to have you
join our company doesn't cost you any extra but you can
actually transfer your billing into it genius and get a bunch
of extras and goodies at absolutely no charge, you get
access to our professional training library of training
videos for Google workspace, which includes courses not
available to the public, you get access to a free account, check
with our team as well. And of course, you're supported by it
genius should anything happen in the future, you get access to
our rapid support team. So if you're interested in that, click
on the links right down below this video. And I look forward
to seeing you in the next one. Cheers. Don't forget to like and
subscribe if you enjoyed this content. And if you need more
help with your Google workspace account, there's four ways that
we can help number one join our free community group where
others in the community help support each other with the
Google workspace accounts. And I'm in there from time to time
answering questions as well. Number two, take advantage of
our free transfer in offer to get a bunch of additional value
for your workspace account just for transferring your billing
over to it genius. Number three, you can take advantage of a free
consultation if you qualify. Or an IT systems check and audit
for everything technology in your business. And number four
if you need help right now, you can either join our concierge
program or book a one time FIX IT service to get support from
our professional support team for everything workspace and the
Google ecosystem. See you in the next one.