this video will show you what to do if
your printer does not pick up or feed
paper from the input tray or you receive
an out of paper error message on your
computer when you do have paper loaded
sometimes the problem can be fixed just
by resetting the printer
first make sure the printer is powered
on if it is off press the power button
next turn to the back of the printer
without turning the printer off remove
the power cord
unplug the power cord from the wall
outlet
wait 15 seconds it is important to wait
the full 15 seconds for this type of
reset
power cord into the wall outlet
reconnect the power cord to the printer
turn to the front
if the printer does not turn on
automatically press the power button
try printing a self-test page to see if
the issue is resolved on the control
panel press and hold the cancel button
then press the start color copy button
release both buttons at the same time
the self-test page prints if the
self-test page prints successfully the
issue is resolved if the self-test page
does not print go on to the next step
often the condition of the paper you're
using can cause paper not to feed
correctly remove the paper from the
input tray
remove any damaged paper you find make
sure there are at least 10 sheets of
plain white paper but no more than 25
sheets in the paper stack
the printer can hold more sheets of
paper but this number is best for
testing
make sure all the paper is the same size
and type then tap it on a flat surface
to get the edges perfectly aligned
finally load paper into the input tray
until it stops
slide the paper width guide inward until
it stops at the edge of the paper do not
push the guide in so tightly that it
starts to bend the paper try printing a
self-test page again to see if the issue
is resolved on the control panel press
and hold the cancel button then press
the start color copy button release both
buttons at the same time
self-test page prints if the self-test
page prints successfully the issue is
resolved
if the self-test page does not print go
on to the next step
printer rollers get dirty from dust
paper fiber and other debris
in this step we'll clean the rollers
before you begin gather the following
cleaning materials clean lint-free
cloths clean cotton swabs clean water
distilled or bottled water is preferable
but not required
do not use alcohol or other chemical
cleaners remove all paper from the input
and output tray
press the power button to turn off the
printer
turn to the back of the printer
unplug the power cord
remove the rear access door to do this
we first need to locate the tab to
unlock the rear access door push the tab
toward the right hand side of the
printer and pull out the rear access
door
clean the rollers visible in the printer
with a clean lint-free cloth lightly
moistened with water
should be damp but not soaking wet
wipe each roller starting on the right
side of the roller and wiping to the
left
use your finger to turn the rollers up
as you finish cleaning a section of the
roller
make sure you remove any build-up or
debris from the entire surface of the
rollers
you
look for the paper pick rollers farther
inside the rear of the printer
clean the rollers with a moistened
cotton swab removing any build-up or
debris
these rollers are difficult to reach but
they are the most important to clean
if these rollers inside the printer are
not cleaned this problem will continue
because these are the rollers that feed
paper into the printer
while the rear access door is off check
the hard plastic rollers on the door
note if any rollers are missing don't
roll freely or are not springy when you
push on them these conditions could
prevent the rollers from feeding
properly and mean the rear access door
needs to be replaced reattach the rear
access door
gently push the tabs on the right-hand
side of the rear access door into the
appropriate slots on the printer and
push the door forward until it snaps
into place
reconnect the power cord
go to the front
press the power button to turn on the
printer
load paper into the input tray until it
stops
slide the paper width guide inward until
it stops at the edge of the paper
do not push the guide in so tightly that
it starts to bend the paper try printing
a self-test page again to see if the
issue is resolved on the control panel
press and hold the cancel button then
press the start color copy button
release both buttons at the same time
the self-test page prints if the
self-test page prints successfully the
issue is resolved if the self-test page
does not print go on to the next step
the self-test page does not print try
printing it again listen for the rubber
paper-pick rollers you should be able to
hear them rotating then try slowly
pushing the paper farther in until the
roller engages to pick up the paper be
careful not to push the paper in too far
which can cause paper jams
self-test page does not print when
slowly pushing the paper farther in
repeat the previous step to clean the
rollers again
who continues after repeated cleaning
skip the next step and service the
printer
if the self-test page prints while
slowly pushing the paper farther in try
printing the original document again the
paper might not have been loaded far
enough into the printer
if the issue is resolved there is no
need to continue troubleshooting if the
paper only feeds through the printer
when you slowly push it farther in
repeat the previous step to clean the
rollers again if the issue continues
after repeated cleaning skip the next
step and service the printer
next we'll make sure the paper settings
in the print driver match the settings
for the paper you are trying to use on
your computer open a document in the
program you're printing from
on your keyboard press ctrl and P to
bring up the printing properties window
click properties
when the properties box opens click the
features tab
select the paper type drop-down menu
click more
and then choose the appropriate paper
type
click ok to confirm the paper type you
selected
select the size drop-down menu
click more and choose the appropriate
paper size
press ok to confirm the paper size you
selected
click OK at the bottom of the properties
box
again to print the document
if the document prints successfully the
issue is resolved if the document does
not print go on to the next step
described in this video and you still
have a problem your printer likely needs
some type of service contact HP to find
out what the support options are for
your printer
your options for service may vary
depending on how long you've owned it
and what country you live in