- Kinda trying to film this as like a wrap up.
Like this is what happened to my channel,
it got hacked then I got it back, blah, blah, blah.
I thought we were really close to
getting it back, but it turns out
it keeps going, so cut to whatever happens next.
(explosion sound) (whooshing sound)
We're gonna tell you guys the whole
channel getting hacked story, but first,
my sister's home! She's been in Canada
for a year and a half. Are you excited to see Sanny?
- Yeah! (kissing sound)
- So let's go get Sanny, then I'll
tell you the hacked YouTube story.
(instrumental music)
(cheering and clapping)
(instrumental music continues)
(unintelligible)
- How are you? Oh my gosh.
- Dylan the pooh bear.
(crowd noises)
Momduras snagging that selfie.
I'm gonna call you Saranada forever. (laughter)
Two things, look how cool this new
backdrop is when I film videos, I love it!
And thing number two, my YouTube channel got
hacked and deleted and it's a complete mess.
Actually another thing, we're gonna do three things.
Saranada you're home! I missed your guts!
I love you! You guys remember Sarah on the vlogs?
Like flashback to a way, way, way, way old vlog.
- Gotta give it air holes so it can breathe.
- So it can breathe. Oh, so it's like a pet kind of.
- Yeah.
- She's home, and I'm so proud of her.
She just spend the past year and a half
of her life helping other people.
Anybody who spends time out of their
life to help other people with
their life is okay in my book,
and that's what missions are all about.
That's what I did in Honduras and I
love it, so, glad you're home Sarah.
Let's talk about how my YouTube channel disappeared.
Long story, it's deep, I didn't even know, like I'm slowly
figuring out more and more as we go.
So, uh, let's dive in. So, two days ago-
or maybe it was three, or maybe it was two-
Alex how many days ago did my life get crushed?
- Two days ago. - Two?
Two days ago, I'm sitting in Holiday's office
and we're just catching up on stuff,
having a little meeting, and Chicken busts in the door.
You know how like Kramer busts in the door
on Seinfeld? That's how Chicken busted in the door.
Busts through. Shonduras, you gotta call YouTube.
And then I started joking around,
I was like, oh yeah let me just call YouTube.
Like grab my phone, hey is this YouTube?
Yeah, Tall Chicken needs to talk to you.
He's like no, no, no, seriously
you need to call YouTube. I was like, what's up?
And he was like, your channel just got hacked.
So we come into my office, I look at
my e-mail and like an hour ago there was an e-mail
that said like Mohamed Ahmed someone's e-mail
has been added to your YouTube channel.
And then like two minutes later it was like,
Tall Chicken's kicked off your YouTube channel,
then like another two minutes later, it's like
Shonduras has been kicked off your YouTube channel.
All that happened in under five minutes.
None of us saw it, and next thing you know
I didn't have control of our YouTube channel anymore.
The best days ever just started disappearing,
started deleting and deleting and deleting
and we were all just sitting here,
like the whole office was gathered around,
and we just watched best days ever get deleted
and it was an uncomfortable feeling.
I-like- I have this feeling of, I think
I'll be able to get this channel back, and
I think YouTube will be able to put these videos
back up, cause I think I've seen stuff like this happen.
But it's still just the worst feeling you can ever imagine.
Three years of work everyday putting all my energy
into something and they're all just getting deleted.
It was such an unreal-it was a horrible feeling.
We tried to stay level headed and just contacted
YouTube, tried to figure out, you know,
what our next steps, everything.
YouTube was really awesome, they responded
right away, they helped us. For everyone in the world
that is tweeting me, yes I had two-step verification on.
We are super buttoned up, super safe.
All my e-mails, everything I have has two-step verification.
We are safety first over here at the space station,
but I honestly don't understand how they got into
my YouTube channel, because my e-mail that's
associated with my YouTube didn't get hacked.
They didn't get into my e-mail, it was
completely buttoned up, it had no new visitors
and I was able to change the password,
like nothing was wrong there. Also my
ad cense like attached to my bank account,
like he couldn't get into there.
Basically this guy didn't have access to
my Google account, he just became an authorized user
on my YouTube channel, and then,
as an authorized user, he kicked everyone else out
so no one could access my YouTube channel.
So we were hacked miserably, but it wasn't like
deep and dangerous if that makes sense.
So that's-I feel really lucky about that.
And so, continuing the story, this is,
this is just kind of story time, this is real talk.
The camera-I'll move the camera around a little bit
right here and um, hey Alex you're in my shot now
so just look handsome, okay? Um,
so they started deleting videos.
YouTube got in there and what I don't understand is
they were able to like restore the videos,
but they couldn't kick him out of
the channel and put me back in.
For some reason that was like more complicated
than what I thought, so they restored all
my videos, but we still didn't have
access to my channel then in the night.
Fast forward to the next day, which was yesterday
or today, I don't know. Life's a blur,
especially when you have all this stuff going on.
But fast forward to another day and he uploaded a video.
It was a two second video that just said fartsy party
or some-farty party or something like that.
And that really frustrated me,
cause that goes out to all my friends.
Like everyone who follows the YouTube channel
and the best days ever, and I think
a lot of people were just confused and I think
over four thousand people unfollowed us (snaps) instantly.
And it was just like, wow this is a bummer.
But we, uh, kept talking to YouTube,
kept trying to figure it out.
The kid linked his Instagram account
to the top of my YouTube banner,
like where my Instagram account should be linked.
That's so weird, why would he link his Instagram
account, that just makes it easier to catch him.
Like, I was just so confused by this whole process.
Why does someone steal a YouTube channel?
Like obviously like you're going to get caught,
and like no one's gonna just start following you.
Y'know what I mean? Like you don't become a famous
YouTuber by stealing someone's channel.
This whole thing was just confusing, but then
it all came together and made a lot of sense.
This is, this is the interesting part.
Let me move the camera again. Next camera
location, Alex's desk. I'm gonna stand on-guys
I have a treadmill. Look, I got a treadmill in the office.
So like, Alex will be like, Shawn we gotta run through
this stuff, and then he runs through it while
I'm running on the treadmill. Double running.
- Run them jewel sass.
- That's, that's, that's teamwork right there.
So uh, pause. (treadmill beeping) (claps)
There we go, okay. I see he has his Instagram account
linked on my YouTube channel, I'm like
let's go check it out. So I go to his Instagram.
I was like, maybe I should send this guy a message.
I click the message seeing he's already messaged me.
He's like, what's up friend? And I was like,
wait what? What's up friend? Like you just hacked
my account, what are you gonna 'what's up friend?' Me?
I'm gonna screenshot this so you know it's all real
and I will pop it up right here as I'm talking.
He's like hey friends, I'm like why'd you do that?
And then he goes to tell me this whole story,
turns out he didn't steal my channel,
he bought my channel from a hacker who stole my channel.
He was like, you can buy it for lots of money.
And so then Mohamed Ahmed's like, okay I'll buy this
YouTube channel from this hacker and the hacker
sells it to him. Mohamed Ahmed's like, yo I just
got this new channel, starts deleting all my videos
and rebranding to his channel,
so I don't know, it's this crazy mix of like
the hacker dude, why'd you do that, that was frustrating.
And then Mohamed Ahmed, like dude, I was like currently
posting, did you really think like that
I didn't want the channel anymore?
And so it's like this huge mess,
and so now we're working with YouTube,
we're gonna try to get Mohamed Ahmed his money back,
we're gonna try and catch the hacker guy,
and we're gonna try and post this best day ever.
Eventually we'll-well we gotta post Hadley's birthday
first, cause you can't miss Hadley's birthday.
But uh, yeah. Let me see your phone,
let's see if there's any updates.
- Oh my gosh.
- Shut up. Wait, really? Wait, whoa, wait.
I sold the channel, what does that even mean? Tap it.
- I sold the channel, that's all he says.
- So he sold it again? Whoa.
So we might be going deeper right now.
I mean, I still don't have my channel back.
I'm filming this video assuming
I'm gonna get my channel back.
So it went from the hacker, who sold it
to Mohamed Ahmed, who just DMed me
that he just sold it to someone else.
- What?
- How is that even a good idea?
- He knew you-what?
- And that's why my videos-my videos just got
deleted again, you know how YouTube put 'em back up?
- Yep. - Oh my gosh,
this just keeps getting deeper and deeper.
Yo guess what. Pause everything you're doing.
You know how Mohamed Ahmed didn't steal my channel,
it was the hacker that sold it to him?
- Right.
- He got mad and just sold my channel to another person.
So now it's on its second sell.
He's like, oh I just sold your channel.
- The guy sold the channel, dude he's salty dude.
- Dude, cause did you see my videos are deleted?
- Yes.
- There's only three videos on my YouTube channel now.
- Well how's farty party doing?
- Oh my gosh! (voices overlapping)
- Can I buy it?
- Yeah, you have to buy it though.
Alright well um, I guess to be continued,
I was kinda trying to film this as like a wrap up.
Like, this is what happened to my channel, it got hacked,
you know, I got it back, blah, blah, blah.
I thought we were really close to getting it back,
but it turns out it keeps going, so cut to
whatever happens next.
- What is this doing? (explosion sound)
- Here. (voices overlapping) Yeah I'll catch you.
One, two, three, jump! Ahhh (laughs)
Oh you got me! - That was so good!
- I do that again.
(rewind noise)
- One, two, three, go! (laughs)
- I do that again! - Okay.
- Butterfly running away.
- You can't get me. (water running)
(play yells) Oh, you got me.
- Now I kick you.
(laughter)
- Your turn? - Yeah.
- Get in your cocoon.
- I can't get in. You hold that for me?
- Yeah, one, two, three, jump! (giggles)
Okay, get in.
Tell me when you're a butterfly.
- I'm a butterfly I think.
- Whoa, you're stuck! You are full of life.
I'm gonna get you.
- How do you pet a cat?
Like that, that's how you pet a cat?
- Yeah.
- You can open doors now?
(ding noise)
Best days better are back baby! We got the channel.
Just posted Hadley's birthday, cutest vlog ever.
Make sure you watch it, I'll link it at the end of this one.
I am a happy, happy Shonduras right now.
It's been a stressful couple days, but
if there's one thing I've learned, and I mean this,
don't stress over things you can't control.
I was stressing over, okay I need to talk to YouTube,
give them all the information, follow up and make
sure this happens. I need to make sure everything else
is safe and that the accounts-that's what I was
stressing over and that was important.
But stressing over like every time that guy
posted a video I would lose like four to
five thousand subscribers, and we probably
lost like ten or fifteen total.
Stressing over all my numbers going down,
and ad cense going down. Where I start to
stress over-which I shouldn't stress about this,
but like what's gonna happen to my channel?
Like how did that affect the algorithm,
just four days of like no one watching
and then all of a sudden like the two videos
that were posted, everyone hated it and down voted it.
Like I appreciate the support, but at the same time,
that's like on my channel's history now,
like everyone down voting and clicking
off the videos and unsubscribing.
But I really mean it, it's like if you
drop your phone and the screen breaks,
or ten thousand people unsubscribe to your channel
or any of these things you can't control.
Like it's not worth your time stressing about 'em.
So, channel's back. I'm gonna try not to stress about it,
and we're just gonna keep uploading
best days ever, keep having best days ever.
And everyone who's watching, thank you for
still watching. Thank you for not leaving,
even when you saw el daka show or whoever.
Thank you for sticking around,
and for all the tweets and everyone
letting me know, and the e-mails and support
and 'is there anything I can do?'
Like, I love you guys. (laughter)
I'm so excited to have my channel back,
I have some really, really good
videos coming your guys' way.
I have two videos that I have been working on
for a couple weeks now that are really
special to me that I'm going to be posting soon.
One of them is the most important video
I've ever made in my entire life.
So, that's gonna be coming at you guys,
but anyways, ah! I'm just so happy
I don't even know what I wanna say.
I just-I like need to end the video, the video's over.
Thank you, I'm so glad you're here and that I've
got my channel and everything. Leave a comment,
I wanna read all your guys' comments.
I'm happy to be back, love your guts.
I already said that, double love your guts.
Love everyone's guts, always love everyone's guts,
guts are to be loved. That's kind of a weird statement.
Why do we say love your guts? Blah.
- Hey - Hey (laughter)