SHAVINGS
SHAVINGS WERE FOUND IN THE ENGINE BLOCK.
ENGINE BLOCK. HE SAID THE NOISES COMING FROM
UNDER THE HOOD WERE SO LOUD
THAT HE COULDN'T EVEN HEAR HIS
RADIO.>> VIETNAM VETERAN WAYNE
CROWDER WILL TELL JUST ABOUT
ANYONE, IT'S THE MOST EXPENSIVE
OIL CHANGE HE'S EVER HAD.
WHEN THE NEW JIFFY LUBE OPENED
UP IN HIS HOMETOWN, WAYNE
WANTED TO SUPPORT LOCAL
BUSINESS.
BUSINESS.
BUSINESS. >> I THOUGHT SINCE IT'S UP
THERE, I NEED TO GET MY CAR IN
AND SERVICE.
AND SERVICE. >> HIS CAR, A 2014 CHRYSLER
TOWN & COUNTRY VAN.
THE OIL CHANGE APPEARED TO GO
SMOOTHLY.
SMOOTHLY.
SMOOTHLY. APRIL 26 IS OIL MARKED FULL ON
ARRIVAL AS HE WAS IN AND OUT IN
NO TIME.
NO TIME.
NO TIME. >> BUT EVERY TIME WE DROVE A
LITTLE BIT IT WOULD START
TAPPING, AND THEN BECAME
KNOCKING.
KNOCKING.
KNOCKING. >> IT GOT WORSE, AND WHEN
WAYNE'S WIFE JACKIE DROVE TO
SALEM A FEW DAYS LATER,>> I
TOLD WAYNE THAT IT WAS KNOCKING
SO BAD I COULD HEAR EARLY
HARDLY EVEN HEAR THE RADIO.
>> AT FIRST IT WAS TAP, TAP,
TAP, AND THEN IT WAS BANG,
BANG, BANG, BANG.
I KNEW IT WAS BAD.
>> SO WAYNE SAYS HE GOT UP THE
NEXT MORNING, JUST A FEW DAYS
AFTER THE ORIGINAL OIL CHANGE
AND WENT BACK TO JIFFY LUBE.
BEFORE HE GOT THERE --
>> HE SAYS CHECK THE OIL, IT'S
FULL.
FULL.
FULL. >>
FULL. >> I SAID YOU GUYS ARE MIRACLE
WORKERS.
WORKERS.
WORKERS. BECAUSE I CHECKED THE OIL
BEFORE HE LEFT THE HOUSE TODAY
TO SEE WHERE WE WERE AND THERE
WAS NO OIL ON THE DIPSTICK.
>> STILL GRINDING, WAYNE TOLD
THE JIFFY LUBE TECH THAT HE'S
TAKING HIS VAN TO THE
DEALERSHIP WHERE HE BOUGHT IT.
>> HE SAID COME BACK AND LET US
KNOW WHAT YOU FIND AND WE WILL
MAKE IT RIGHT.
>> BUT FIRST WE HAD TO PARK HIS
VAN, HE AND JACKIE TOOK HIS
TRUCK DOWN SOUTH BECAUSE WHILE
ALL OF THIS WAS GOING ON, HE
WAS ALSO DEALING WITH THE
FAMILY CRISIS.
FAMILY CRISIS. >> DOWN IN ROSEBURG, AT THE
SAME TIME, WE WERE DEALING WITH
THE DEATH OF MY MOTHER LOVED
HER
HER
HER >>
HER >> AND WHEN HE GOT BACK, JUNE
20, HE HAD HIS VAN TOAD, AND
THE DIAGNOSTIC TEST FOUND THAT
THE ENGINE WAS FRIED.
>> HE SAID IT DEFINITELY HAD TO
HAVE RUN DRY.
I SAID WELL ON MY FORM HERE
FROM JIFFY LUBE, THE DAY I TOOK
IT INTO THEM, THEY SAID THE OIL
LEVEL WAS FULL.
SO WHAT AM I TO THINK?
>> THAT DIAGNOSTIC EXAM ALSO
FOUND EXCESSIVE METAL DEBRIS IN
THE OIL PAN.
THESE ARE THE PICTURES THAT THE
MECHANICS AT THE DEALERSHIP
TOOK OF THE METAL SHAVINGS IN
WAYNE'S ENGINE.
WAYNE'S ENGINE. WE SHOWED US PHOTOS AND
DIAGNOSTIC REPORT TO AN
INDEPENDENT MECHANIC.
INDEPENDENT MECHANIC. >> THE FACT THAT IT HAD A
COUPLE OF SPUN ROD BEARINGS IN
IT, THAT'S TYPICALLY WHAT
HAPPENS IN AN OIL OUT
SITUATION.
SITUATION. >> RUSS JONES HAS BEEN AN ASE
MASTER CERTIFIED MECHANIC FOR
34 YEARS.
34 YEARS.
34 YEARS. HE'S ALSO THE DEPARTMENT CHAIR
AT THE AUTOMOTIVE INSTITUTE AT
PCC.
PCC.
PCC. HE
PCC. HE SAID THE CAUSE OF WAYNE'S
ENGINE FAILURE IS EASY TO SPOT.
>> THIS IS A VERY COMMON REPAIR
FOR A CAR THAT WAS RUN WITHOUT
OIL IN IT.
>> TOTAL COST FOR A NEW ENGINE,
NEARLY $9000.
NEARLY $9000. BUT JIFFY LUBE TOLD WAYNE THAT
THEY ARE NOT PAYING FOR.
SO WE WENT TO JIFFY LUBE WHICH
IS AN INDEPENDENTLY OWNED
FRANCHISE, BUT THE OWNER SENT
AS A STATEMENT SAYING "BASED ON
OUR EVALUATION OF THE VEHICLE,
BOTH WHEN WE PERFORM THE
INITIAL OIL CHANGE SERVICE AS
WELL AS WHEN HE RETURNED WEEKS
LATER, THE OIL LEVEL WAS FULL.
SO WE FEEL STRONGLY THAT THE
ENGINE FAILURE WAS NOT THE
RESULT OF THE OIL CHANGE
SERVICE PERFORMED.">> I'M
FRUSTRATED WITH THIS, I'M TIRED
OF BEING PUSHED AROUND.
>> SO WAYNE FILED A CLAIM IN
SMALL CLAIMS COURT AGAINST THE
COMPANY THAT RUNS THIS JIFFY
LUBE FOR THE TOTAL COST OF A
NEW MOTOR IN HIS VAN.
AND HE RECEIVED A DEFAULT
JUDGMENT FOR $9191.
AS OF TODAY, THE JIFFY LUBE
FRANCHISE OWNER HAS STILL NOT
PAID.>> WAYNE SAYS HE HAS HAD
TO TAKE OUT A COUPLE OF LOANS
TO FINANCE THE COST OF THAT NEW
ENGINE.
ENGINE.
ENGINE. THAT SET HIM BACK NEARLY $9000
PLUS INTEREST.
PLUS INTEREST. >> LET'S TALK ABOUT THE COURT
JUDGMENT YOU JUST MENTIONED.
WHY HAVEN'T THEY PAID?>> THAT'S
WHAT WE WANTED TO FIND OUT.
WE REACHED OUT TO THE OWNER AND
HIS ATTORNEY SAYS THEY ARE NOT
GOING TO COMMENT ON ONGOING
LITIGATION.
LITIGATION. >> WE WILL JUST WAIT I GUESS.>>>
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