hey there it's mike from the beaten trail um this is an update for the razer as you can see
we got her back um it's a long story but i'll try to make it as quick as possible i do first
have to apologize that this took so long she's been in the shop for about nine weeks or more
i'll have to look the exact date um but in the end i got her back so when you last left your hero
as we left as we last left our hero we had um dropped her off front wheel drive was not working
and um got a diff uh front-wheel drive diff failure on the console
we had bought the unit up in new york state because that was where inventory was available
being that we live in north jersey we went to motorcycle mall for service it was convenient
and they had an opening so unfortunately i didn't know the dealer that well it was recommended by a
friend not a good recommendation at all number they're number one in the country for sales
not and retail not for uh customer service so when we had it there uh they told me it was 3 500 for a
new differential now the problem i have is i'm not ase certified i'm not a mechanic i'm an i.t guy um
but if you have a problem with a transmission in a car or even a razor you take the fill
plug out put a dipstick in you know go up to the coffee maker and get a little piece of
a stir a piece of wood put it in there you'll know if there's liquid in there they didn't do
that so when they first went to polaris they said okay send us the parts so it was going
to be a rebuild kit because when they cracked it open they saw this okay so you know to me this is
yuck and rusted and you know this looks like more than two months worth of
you know damage um they had done the fluid change in april uh i brought it to them i paid 400 and
something dollars they did the first warranty service that's everything they did everything
so the issue i have is they should have done it properly the first time
uh and also then polaris claimed that the seals failed in the diff and that was not
a manufacturing defect and i had many arguments with several people like who who's making these
they're not a polaris part why is this not covered still they wouldn't budge on it when i
finally got to the end of my rope there really wasn't much i could do unless you know i wanted a
lawyer up and go after motorcycle mall and polaris and then i would really wouldn't have anything
so i went two routes one i called my insurance company and thank you very much
miguel for letting me know that that's a good idea i have comprehensive everyone should have
um everybody should have insurance on their side by sides a lot of places mandatory but this is
the reason i mean not only if it catches fire suddenly or you drive off a cliff or you tumble
down a hill and it's totaled you at least covered so in this case um i had my insurance company
come take a look saw the pictures and they and they basically said yeah we're going to cover it
so kudos to my insurance company i'll put it down there in the in the description let me know what
your insurance company is but we uh were lucky enough to have a decent insurance company and
uh they paid for the repairs so i wound up paying a couple hundred dollars out of my pocket for the
deductible um and uh i did get uh my parts back my original parts i can't imagine uh polaris is
really gonna do anything for me uh i'm just i made the decision to simultaneously go look for another
unit and so you've already seen that if you're following along with the channel that i did buy a
honda talon 1000r uh it was between a honda a yamaha and a kawasaki and it was also availability
and size um the rmax looked really cool not as sporty as i wanted it to be the kawasaki
was just a big gigantic machine really durable really big but a little too big so i went with
a honda and at least in the future i can go there and i can you know possibly put a turbo in in the
future it's and it's it's sanctioned and approved by honda and jackson racing so that's something i
can always do when i can always upgrade in the future but i love it it's great she's in the
shop now for her first service we'll have more details on that and we're going to do a video of
the the outcome of uh you know what do i think about the honda but really this the bottom line
is um know your dealer now whether it's worth it to have an extended warranty or not is debatable
i would say when i first had this issue don't buy an extended warranty save your money put it aside
i think i paid a thousand dollars and i got three years of extended warranty through polaris
and it was useless to me now i know a lot of subscribers and viewers commented and said that
they did have better luck they've saved their wallet several times by having it so you really
have to just gauge what's what's worth more a thousand dollars on the side or spend it on an
extended warranty i would not have been saved with a thousand dollars so in this case you would think
that you know a dealer may not want to accept may not want to accept the extended warranty
will a dealer swap parts and play dirty pool just so they can make their money
i don't know we'll leave the decision up to you but definitely i think what is a good thing to do
is have references talk to people who've gone to those dealers look online look on facebook
your local group really really helps you know we were we were lucky enough to have a good
support group of people just telling me you know what to try where to go you know it was a
little where and just look at youtube and just see what what kind of problems do people have
and what solutions what are good dealers what are not a good dealer i drove four and a half hours to
get my honda now that's because of inventory is that the best place for me to get service
i don't know the problem is that a lot of side-by-sides are filling up the market it's very
demanding on dealers and on sellers and now you just have so many of these
out on the market and they're filling up uh service bays you know people are getting their
polarises worked on a lot of us do work on our own a lot of this is building up long lines of where
people can go ahead and say i'm going to bring mine in oh well you have to wait three weeks
so the bottom line on that is where you buy it may not be where you get service but it really
you really should know your mechanic know your know your dealer so uh i learned the
hard way and hopefully you won't in the future uh maybe go for a one-year extended warranty um
i'm gonna go to honda i did already and we'll see how it goes but i wanted to at least do the video
and again it took weeks so many weeks back and forth where now i currently own two side by sides
so i might ride her one more time um and do a farewell video to it but we will be selling
this razor uh the razer trail that we've upgraded uh the only thing that's coming off is the
particle separator uh most likely sometime in the end of october we will sell it i'm happy to have
the razor back and i'm happy to be able to move on to a honda um i just don't have the faith in
polaris if they're gonna fight tooth and nail over a 1300 diff really where you you see we don't go
in water that much and even if i did i haven't hit anything that diff is pretty well protected
so why did it fail did it really fail did someone swap parts was there dirty pool
involved i don't know but just know your dealer and and be prepared when you buy a side by side
to have these issues come up now i know a lot of people say buying a side by side is the cheapest
aspect of owning a side by side everything else is more expensive all your upgrades and everything so
thanks for watching i appreciate it thank you again for all the advice please put in the
comments down below what was your experience with your side by side have you had a warranty issue
please let us know in the comments if you've had an issue with your warranty and did the extended
warranty work did you deal or you know take take good care of you or did they leave you
high and dry um we will be going to hatfield and mccoy so there will be some upcoming videos but
uh you got to give me a little bit because uh we have to do a bit of riding and a bit of filming
so we hope to bring you some information on that soon we appreciate you subscribing share it with
your friends and if you get a chance before you do your amazon shopping click on our amazon links
even if you're not buying what we are selling we get a little credit so it helps support the
channel and i do want to say thank you very much for people who have been purchasing
off of our apparel store for hats we're going to have more hats we give away more of these every
month so please leave a comment down below let me know what you think and what your experience
was with your warranty service and your dealer who's your favorite dealer do you have a guy
that other people should know about to go speak to when you have a service problem let us know
put it down in the comments so thanks again for watching and we'll see you out there on the trail
happy to have the razorback and happy to make the camera shake all the time so i'm happy to have the
razor i'm happy to have the razor try that again i had originally bought um the unit plane
don't eat corn right before you do a video i floss that i brush my teeth experience with
your side by side have you had a warranty issue uh have you had issues where the dealer did
in your face