Jaclyn Hill has found herself facing even more backlash from fans following her 2019
hairy lipstick launch debacle.
Seems like she can’t catch a break… is it time for her to take an extended vacation
from making makeup?!?
What’s up guys, it’s Sussan Mourad back here on Clevver News, ready to dive into all
the drama that Jaclyn is currently facing.
While she may be riding the wave of success following the second launch of her second
makeup collaboration with Morphe, it seems like it came tumbling down pretty quick when
one fan questioned the integrity of the formula behind her products.
In the past, she has been very clear about how careful she is about the quality of her
upcoming collections and making even sure it’s cruelty free.
And during a recent video, Jaclyn even went on to mention that others have loved her formula
so much that they have tried to mimic it.
She said, "This is the same-loved formula as the Jaclyn Hill original palette and people
ask me about that all the time...Morphe has their standard formulas and I created my own
formula."
She also went on to say that "There's actually been other people who have collaborated with
Morphe who have asked if they can just use my formula and they're like, 'sorry, that's
Jaclyn's only.'
I signed papers, that's my formula that I worked very hard on a couple of years back
to develop."
But one online review channel Jen Luvs Reviews was quick to call out Jaclyn for allegedly
lying to fans after finding out her original 2017 formula may not have been used to make
her latest collection.
After comparing her palette with the collection, she revealed the differences were uncanny.
Jen even took it as far as emailing Morphe to get to the bottom of it only to be told
there were no differences in formulas.
And while that didn’t sit right with Jen, she later discovered that the formula had
in fact been altered and even was no longer vegan.
It was later revealed that the new formula contained an ingredient called carmine, which
is a dye that comes from crushed up bugs.
More and more fans caught wind of the news of the changed formula and even caused Morphe
to make a statement about the switch-up.
They tweeted, “We have seen several concerns about our original #MorphexJaclynHill palette
formula modifications and ingredient changes and want to set the record straight.
@Jaclynhill …”
Morphe also added that, "We also want it to be clear these formula improvements are out
of our collaborators' control.
Jaclyn was not made aware of the specific ingredient adjustments to her palette and
was told only that we worked to improve the performance and payoff."
And lastly, they recognized "While it is common in the beauty industry to make formula adjustments
and improvements to keep up with the industry standards, it is not customary to announce
them,” before saying that their ingredients list could be found on their website.
Jen Luvs Reviews got a personal apology from the statement adding "It has also come to
our attention that a member of our customer service team shared incorrect information
with [Jen Luvs Reviews].
We are using this as an opportunity to confirm that we indeed made formula modifications
to Jaclyn's original Morphe palette.
We apologize to [Jen Luvs Reviews] and our customers for this miscommunication and will
work even harder to ensure our teams share accurate information."
Jaclyn’s cult following had some thoughts of their own and took to social media to display
their disappointment in the brand for false advertising.
One user wrote “If you bought a Morphe x Jaclyn Hill “vol 1” palette in 2018 or
by December 15, 2019 & the box lists carmine you could sue Morphe for false advertising
as they promoted it as vegan all the way into December 2019.
At the very least contact @TruthinAd, @AGBecerra, or the @FTC.”
Other fans sided with Jaclyn and blamed Morphe for changing the formula behind her back saying
“If I was @JaclynhillI would be pissed, it seems like morphe fucks her over a lot...
plus didn’t she say she SIGNED PAPERS to own that formula?!
How can a brand change it on her?
Also why are they avoiding talking about the Carmine?.”
Others believe Jaclyn should cut ties with Morphe all together and focus on her own beauty
brand with the user writing “I think Jaclyn Hill needs to cut ties with Morphe.
It’s a huge money maker for her but if she focused all of her energy on her brand and
channel and not get distracted with collabs she could eventually turn everything around.
I think she’s trying to do too much all at once.”
Following the backlash, Jaclyn also released her own apology on her Twitter account addressing
all of the backlash and concerns writing, “In regard to all the conversation around
my collaboration with Morphe, I would like to clear the air on a personal level.”
She then went on to reveal that she was aware that Morphe was changing the ingredients in
her formula writing, “I was aware that they were increasing the performance of the product
(pigmentation and creaminess) but not made aware of the ingredient changes.”
Jaclyn even informed her fans that you can actually improve the performance of the formula
without changing the ingredients.
She then issued an apology to her fans who were unable to purchase the palette because
it’s no longer vegan and revealed she is sorry.
And lest we forget LIPSTICK-GATE 2019 … where Jaclyn Hill Cosmetics sent out lipstick kits
that had little hairs, scraps of metal and bubbles on her brand new lipstick.
The backlash became so strong, that the star actually took a break from social media and
her company as she took a step back to focus on herself and re-align before diving back
in.
She went on to address her disappointed fans before adding, "My first launch was a fail.
It sucked," she says.
"I was so confident that I was almost cocky."
Jaclyn says she walked away from the experience learning more about quality control than ever
before and even revealed she let go her entire QA team as she gears up to start over as a
company and a brand.
Following the incident, her team later released a statement regarding the lipsticks and assured
customers that the lipstick is still safe for use despite the tiny little hairs.
Their statement read, "We are distressed to learn that a small percentage of our customers
have received lipstick with quality issues related to the texture and the look-and-feel
of the lipsticks.”
It continued "We would like to reassure customers that while it is unacceptable for these quality
issues to have occurred, there are no safety concerns related to the lipsticks."
AHHH what a doozy!
Honestly, Jaclynn maybe it is time to cut ties with Morphe and really focus on Jaclynn
Hill cosmetics.
Do you agree??
Also, what are you thinking of Jaclynn’s back to back makeup scandals… is this just
bad luck??
Get to chatting down there in the comments!
ALSO, if you need a refresher on Lipstick gate 2019, click right over here:
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I’m Sussan Mourad and I’ll catch you on the flip side!