>> NOW ON NEWS, 4 JAX, I TEAM INVESTIGATION OF CARVANA A COMPANY THAT PROMISES PEACE OF
MIND WHEN YOU BUY A CAR FROM
THEM. HOWEVER, SOME LOCAL
CARVANA CUSTOMERS TURN TO US
SAYING.
>> THEIR EXPERIENCE HAS BEEN
JUST THE OPPOSITE. THEY SAY
EVEN THOUGH THEY PAID FOR
THEIR CARS, THEY DON’T LEGALLY
OWN THEM. AND WE’VE UNCOVERED
PROBLEMS THAT HAVE LANDED THE
ONLINE CAR SELLER IN TROUBLE
IN SEVERAL STATES. I TEAM
INVESTIGATOR TARIK MINOR,
JOINS US NOW TO SHOW US HOW
THIS ALL COMES DOWN TO THE
TITLES AND TAG SO IMPORTANT.
ART.
>> VERY IMPORTANT. STATE LAWS
DICTATE THE RULES FOR CAR
SELLERS TO HAND OVER THE
PROPER PAPERWORK. SO CAR
BUYERS CAN GET THEIR LEGAL
TITLES AND TAGS CARBON OPERATE
ACROSS THE COUNTRY AND IT’S
NOW FACING FINES FOR VIOLATING
STATE LAWS IN CALIFORNIA,
TEXAS, MICHIGAN, NORTH
CAROLINA. AND RIGHT HERE IN
FLORIDA, CUSTOMERS TELL THE I
TEAM THEY SPEND MOST OF THE
YEAR 2021 WAITING FOR THEIR
VEHICLES TITLE AND
REGISTRATION EVEN AFTER PAYING
IN FULL FOR THEIR VEHICLE.
>> AFTER THE SECOND ATTEMPT
HAD EXPIRED, I CALLED THEM
AGAIN. ONCE AGAIN. I GOT THE
SAME AROUND. GENETIC ARE ONE
SAYS SHE NEVER IMAGINED IT
WOULD TAKE CARVANA MORE THAN 6
MONTHS TO ISSUE HER PERMANENT
TAGS FOR THIS HYUNDAI SUV.
>> SHE PURCHASED ONLINE IN
EARLY MAY OF THIS YEAR. SHE
SAYS SHE’S HAD 3 TEMPORARY
TAGS ASSIGNED TO HER FROM THE
STATES OF ARIZONA AND FLORIDA.
BUT WITHOUT A TITLE AND
REGISTRATION, CARLIN SAYS SHE
FELT AS IF SHE COULDN’T DRIVE
THE CAR IN QUESTION WHETHER OR
NOT SHE EVEN OWN THE VEHICLE.
THEY TOLD THAT.
>> THEY LOST THE PAPERWORK.
THEY HAVE TO BE FILED FOR AN
AUDIT WAS GOING TO TAKE AN
ADDITIONAL 70 DAYS.
>> A SIMILAR STORY FROM UBER
DRIVER CHARLES PAINTER WHO
PURCHASED THE JEEP IN FEBRUARY
OF THIS YEAR AND OVER THE
PERIOD OF 8 MONTHS, HE SAYS
CARBONE ISSUED HIM 5 TEMPORARY
TAGS FROM THE STATES OF
ARKANSAS, TENNESSEE AND
FLORIDA. HE SAYS HE ALSO GOT
THE RUNAROUND FROM CARBON
ABOUT HIS TITLE. SO WE REACHED
OUT TO THE FLORIDA DEPARTMENT
OF HIGHWAY SAFETY AND MOTOR
VEHICLES WHO RESPONDED TO HIM
IN WRITING SAYING.
>> WITH TO GIVE ME. A LETTER
STATING THAT THAT THEY CANNOT
PROCESS TO PAY FOR WHAT THERE
IS ANOTHER FLORIDA REST OF
THAT AND THE DEALER IS A LIE
FROM THE FLORIDA MISTER
PAINTER WILL HAVE TO COME
BACK. OBAMA IN ORDER TO
COMPLETE TITLE AND THE
REGISTRATION. SO LIKE THIS
STRAIGHT FROM THE UNDER
FLORIDA LAW CAR DEALERSHIPS
HAS UP TO 30 DAYS AFTER THE
VEHICLE SALE.
>> TO SUBMIT TITLE AND
REGISTRATION INFORMATION TO
THE STATE ON THE FLORIDA
HIGHWAY SAFETY AND MOTOR
VEHICLES WEBSITE. IT STATES.
>> IT IS A VIOLATION OF
FLORIDA STATUTES FOR A DEALER
TO ISSUE A SECOND TEMPORARY
FLORIDA TAG. WELL, CARBON GOT
3 TEMPORARY TAGS SHE SAYS TO
OR FROM FLORIDA, AN APPARENT
VIOLATION OF THE LAW. AND
WHILE PAGER THAT 5 TEMPORARY
TAGS, HE SAYS ONLY ONE CAME
FROM FLORIDA. THE FLORIDA
ATTORNEY GENERAL’S OFFICE
TELLS THE I TEAM IS CURRENTLY
INVESTIGATING 27 SIMILAR
COMPLAINTS ABOUT CARVANA. THE
COMPANY WAS ALSO FINED BY THE
FLORIDA DEPARTMENT OF HIGHWAY
SAFETY AND MOTOR VEHICLES FOR
NOT PROVIDING A DOZEN FLORIDA
CUSTOMERS WITH THEIR TITLES
AND REGISTRATION WITHIN 30
DAYS WITH CONSUMER COMPLAINTS
MOUNTING, THE I TEAM TRIED TO
GET ANSWERS FROM THE
JACKSONVILLE CARVANA LOCATION.
WE’VE GOT SOME PHONE CALLS
FROM A LOT OF PEOPLE IN TOWN
WHO HAD SOME PROBLEMS GETTING
THEIR TITLES TAKING MORE THAN
30 DAYS, HAD SEVERAL.
>> TEMPORARY TAGS GIVEN TO
THEM. AND WE’RE JUST TRYING TO
FIND OUT WHAT’S GOING ON.
>> NOW AFTER REACHING OUT FOR WEEKS, I DID GET A STATEMENT FROM A CARBON, A SPOKESPERSON
THIS AFTERNOON. IT SAYS IN
PART KUVANA HAS PIONEERED
ONLINE CAR BUYING BY
CONTINUOUSLY DELIVERING
EXCEPTIONAL EXPERIENCES. IT
GOES ON TO SAY WE REMAIN
FIRMLY COMMITTED TO CONTINUOUS
IMPROVEMENT AND WE’LL STAY TO
WORK HARD AT MAKING THE BEST
CAR BUYING AND SHOPPING
EXPERIENCE AVAILABLE, EVEN
BETTER. NOW, TOM AND MARY.
WELL, THE COMPANY PROMISES TO
IMPROVE ITS PERFORMANCE. ITS
STATEMENT DIDN’T SAY ANYTHING
ABOUT THE COMPLAINTS ARE THE
QUESTIONS THAT THE I TEAM
POSTED HIM. I PUT THEIR ENTIRE
STATEMENT ON NEWS. 4 JAX DOT
COM.
>> SO TARIK, SINCE WE’VE BEEN
TELLING VIEWERS TO TUNE IN FOR
THIS INVESTIGATION ON CARVANA,
YOU’VE ALREADY HEARD FROM MORE
CUSTOMERS WITH COMPLAINTS.
WHAT WE HAVE WE KNOW ONE WOMAN
TELLS THE I TEAM SHE BOUGHT A
CAR FROM CARBON IN MAY AND
IT’S NOW DECEMBER.
>> 7 MONTHS LATER, SHE SAYS
SHE STILL DOESN’T HAVE A
PERMANENT LICENSE PLATE. THE
PROBLEM WITH THE TEMPORARY TAG
IS THAT IT EXPIRES. AND WHEN
THAT HAPPENS, THE CAR CANNOT
BE DRIVEN LEGALLY ON THE ROAD.
IF THIS IS HAPPENED TO YOU,
YOU CAN FILE A COMPLAINT WITH
THE FLORIDA ATTORNEY GENERAL’S
OFFICE AND THE DEPARTMENT OF
HIGHWAY SAFETY AND MOTOR
VEHICLES. WE HAVE DIRECT LINKS
INSIDE THE STORY ON
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