hey this is paul from wondershare mobile trans the best and easiest tool for backing up your
smartphone data one of the most common questions we get from our android users using our very
popular whatsapp backup tool is them getting stuck during the backup process usually at 99 or 95
there are several reasons why this can happen and so in today's video we'll be taking you through
some of the key troubleshooting steps these steps will be taking you through the process
on an android phone however some of the steps can also apply if you're an iphone user as well
so the other day i came across this complaint where someone said i wanted to make a backup of
my whatsapp chats but it's been stuck and it's not moving ahead can someone tell me how to fix this
backup problem although whatsapp has a built-in solution for backing up your whatsapp data either
to google drive or icloud it can sometimes get stuck there are a few common reasons why
this might happen so we'll guide you through that before we get into some of those solutions though
be sure to subscribe to our channel so you stay up to date with all our latest tips and tricks videos
before trying any of these troubleshooting methods we do recommend making a full backup of your
whatsapp data to a computer especially if you have very important data this is a very good precaution
just in case anything gets erased or corrupt during this process using our mobile trans app
we have a whatsapp transfer tool which will create a backup of your chats documents photos videos or
any other app related information mobile trans is easy to navigate and works with android and ios
and you can easily backup all your whatsapp data within a few minutes first connect your
device either your iphone or your android to your computer and launch the mobile trans app the app
will automatically detect your devices and show the different types of data that can be backed up
during your initial connection process you might have to accept a few security prompts so make
sure you follow those closely after selecting all the data that you want to transfer over click the
start button during this process make sure your phone remains connected you'll see a progress bar
and the app will let you know when it's completed what's really great about this process is now you
have a backup on your computer that you can either restore to the same original device
or to a completely new one at a later point to do this select backup and restore connect the device
that you want to restore the data to and select the backup file that you made previously after
selecting that whatsapp backup data click the start button and so again if you heavily rely
on your whatsapp account and you want to make sure you have the most comprehensive backup our tool is
one of the easiest and most reliable ways to do so now that we have a safe backup of all our whatsapp
data we can go ahead and try these troubleshooting tips first you should make sure that your whatsapp
account is connected to an active google account if you're using google drive to
back up your whatsapp data you should first make sure that the whatsapp account is properly linked
in whatsapp click settings chat chat backup and tap on the account selection if everything is
correct you should see your email address for that google account here this next tip can help if you
have limited or unreliable internet whatsapp has the option to include or exclude videos in
its backup if you share a lot of videos in your chats this can definitely add to your backup time
additionally if you have a very slow internet connection transferring all these videos might
make the backup process look like it's stuck if you prioritize faster and more reliable
backups and don't need videos included you can disable this under whatsapp settings click chats
chat backup and disable the feature to include videos this next tip can help if you have an older
or slower phone androids are known for coming in at different specs and different prices this
can be great for consumer choice but also means there's a large variation in performance to help
with the speed and reliability of your backups we recommend removing all other background apps
open your app switcher and close all other background running apps except for whatsapp
doing this frees up more ram and might help the whatsapp backup process run more smoothly this
next tip applies if you're in the whatsapp beta program the whatsapp beta program if you're not
familiar allows users to try out newer features that are unreleased to the public versions of
the app while the beta version sometimes brings new features it can also bring instability and
issues with the backup process if you were in this program and you're experiencing issues with
the backup process we recommend trying to leave the program to see if that helps fix it next we
can try to clear out the whatsapp cache over time clearing out the cache can act like a hard reset
and fix the app's problems if there aren't any to do so go on your device's settings go under
apps or application manager and select whatsapp under storage click clear cache to reset the cache
after that relaunch whatsapp and try the backup and see if that works in some cases google play
services has an impact on your app's performance and features and so making sure it's up to date is
worth checking out open the google play store look for replace services if it's not up to date make
sure to update it tied in with this it's usually a good idea to make sure all your apps are set to
auto update just to help with future issues like this similarly you should also make sure whatsapp
itself is up to date again if it's not update it and lastly if you've tried all these fixes
we have one more sometimes if you've already made several whatsapp backups on your google
drive account it can lead to several issues we're going to delete all our backed up whatsapp data
on google drive and see if that helps again don't do this step unless you've already backed up your
data safely with our mobile trans app open the google drive app and click the gear icon click
manage apps and select whatsapp you should see an option to clear the app data again with so many
different users using so many different types of phones different versions of software it can
be very difficult to pinpoint the exact reason why your whatsapp data might not be backing up
successfully and so if you've tried all these tips and fixes but still can't get your backups to work
we would highly recommend using your mobile trans app to back all your data up securely and quickly
if you have any other questions or need additional help let us know in the comments down below
thank you for watching this video and until the next one we'll catch you later