You're someone who's exploring trying to find out what it is that you need to do
how to identify and understand this ISO standard that you're looking at I'm
going to give you three steps of the things to get started I'm personally
really really passionate about the amazing potential for an amazing
customer experience that many many many organizations around the world have to
offer and identifying opportunities for improvement identifying how we can
enhance those customer experiences step 1 start to have a look at what
management review entails what it requires and what it talks about there's
a bunch of management review videos right here on this YouTube channel and
on the best practice blog there's blog posts about what's involved in
management review so identify what's involved in management review and start
to understand and get involved in and execute and implement your strategic
planning process so the standards talk about management review and we're
talking in the normal corporate world about your strategic planning process so
get started on your strategic planning process okay step 2 how often how
frequent are you going to implement that strategic planning process now the
secret is that all successful organizations do that on a quarterly
basis so you're going to start that on a quarterly basis so what I want you to do
is decide and make the commitment make the commitment to implement a robust
strategic planning process now the first one the first part of this process it's
not going to be perfect it's about practicing and over time your
organization you start to become mature and understand and implement and see
opportunities for improvement yourself so it's a quarterly basis I want your
commitment after this video to go on tentatively book those dates lock in the
people that need to be involved in the strategic planning process locking the
dates for the next 12 months it doesn't matter when you're watching this video
book the first one the first one might take a day to prepare might take a day
to run and it might take a day to debrief but it might be a two-day
exercise but this is what organizations do this is about having a real robust
management system that's going to help scale your organization it's going to
help with improvements it's going to have to help you have a high performance
5-star result from this process so go on book those meetings on a quarterly basis
for the next 12 months. Step 3 now step 3 is absolutely a most important step 3 is
about understanding a process to prioritize what you're going to work on
now you can do a SWOT analysis you could do strengths weaknesses opportunities
and threats but what's important about this step 3 it's about prioritizing and
having no more than three projects for the next 12 weeks for key people that
are involved in your strategic planning process so three no more than three not
five not seven not ten it's about three key things that are going to really
shift from their perspective the organization forward so each person
can't have any more than three really critical things really really critical
risks are managed through really critical opportunities to implement and
you know identify and execute those projects so what I really want you to be
thinking about is these two questions so this is the last part of step three in
thinking about the next 12 weeks what does success look like in thinking about
the next 12 weeks what could go wrong in thinking about the last 12 weeks what
went wrong so have a think about that really the output is from your
perspective your involvement in the strategic planning process in that
meeting in that workshop if everybody can just talk about in thinking about
the next 12 weeks for me this is what success looks like in thinking about the
next 12 weeks for me in my area of responsibility this is what could go
wrong and if you can cover that stuff off if you can get actions identified if
you can get strategies implemented if you can get KPIs in place to track your
performance then you're going to have the very foundational basics of an
organizational self improvement system so make that commitment identify that
agenda identify those dates and then get moving on identifying what success looks.