THOMAS KURIAN: Tell us a little bit about Scotiabank.
You're-- you're 10 times older than Google,
a 200-year-old bank.
Tell us a bit about your business
and how you've been a market leader for so long.
JUSTIN ARBUCKLE: Well, we're Canada's most
international bank.
We're in over 50 countries, and we
have a strong retail presence in both Canada
and the Latin American markets, which
allows us to balance the stability
of the financial services environment in Canada,
as well as this incredible innovation that we have
in the Latin American markets.
Over the last few years, we've opened
a number of innovation centers, our digital factories,
and I'm pleased to say that, at the moment,
we have over 25% of all of our global retail transactions
running off of a digital platform that
runs on the cloud.
THOMAS KURIAN: Thank you.
How are you approaching your transformation at Scotiabank?
JUSTIN ARBUCKLE: Carefully.
The thing we have to realize when
we talk about transformation is it isn't bimodal.
You can't transform half of your organization and not the other,
and so we don't have a bimodal transformation strategy.
We want to have a unified transformation,
digital transformation, for our entire organization.
And so for this, we have to re-imagine
how we build applications for the cloud,
to be a cloud first bank.
And to do this, we've built a platform called Plato,
and Plato, of course, runs on Google.
And what Plato gives us is the ability
to be far more responsive, to be high velocity.
And I'm, again, happy to say that, in the next few years,
we'll be able to be migrating 40% of our applications
globally to the cloud on Plato.
THOMAS KURIAN: Data plays a key role in banking, mm-hmm.
You're doing some amazing stuff.
Can you tell the audience a little bit more
about what you're doing?
JUSTIN ARBUCKLE: Yes, I mean, you spoke about privacy before.
Customers give us their data, and they trust us with it,
and trust is a critical part.
It's the core of our business, and so
looking after that data is important,
and we take that extremely seriously.
But also, we need to be able to use
that data, the PII data and transactional data,
et cetera, to be able to create complex queries that allow us
to give customers the kind of service and experience
that they need and that they want,
as well as manage bank risk.
And so we are moving our data to a global data platform that
runs on Plato, and what this allows us to do
is be far more responsive, again, to our customers,
and to manage the quality of the data
that we actually are using to make these important decisions.
But also, something that we have to remember
is that that data, fundamentally,
is the most important asset that we have,
and so the same platform, Plato, is also
providing a real time data stream of all
of our transactions globally.
And what that allows us to do is do
some really clever things with anti money laundering,
fraud, et cetera.
Just as a final couple of points, I'd just like to say,
if you don't mind, Scotiabanks around the world
are wearing pink today to celebrate the International
Day of Pink, which is to celebrate
the fight against homophobia, transphobia,
and all other forms of bullying.
I hope you join me.
[APPLAUSE]
And then finally, I would just like to say,
and I'm sure all of my speakers here would agree,
we're up here.
We get to be up here because of the incredible teams that
are behind us.
Some of mine are in the audience.
Some of them are back home.
Just like to say thank you.
THOMAS KURIAN: Thank you very much, Justin.
Thank you so much.