I think fundamental to having a sustainable NHS in the future is making sure that the
patient voice is in the room at the same time as the clinical voice and the same time as
the commissioning voice.
This event is the start of something big, new and transformational for health and social
care in this country.
It's talking to patients themselves that's the critical thing.
And to be able to do so in an environment where the patients aren't just talking to
us, they're talking to each other, ah and instilling in us a, a sort of consensus view
about where we're failing.
I think it's really important for people to be involved in the design and delivery of
services so that those decisions are going to be taken with the voices of patients ringing
in their ears rather than just, you know, briefings and papers and evidence.
I feel it's important that NHS England involves patients and the public in the decisions because
they are the service users, and if you want to create services that are used well, cost-effective,
then consult the people that are actually using them.
I'm here today because, I collaborated with our homeless and asylum seeker patients
in Leeds. Together we improved accessibility to the services by getting them online so
they could book appointments online , access, benefits and housing, information online
and also get back in touch with, friends and family that they'd lost contact with.
Once you have a partnership with patient and provider I think that then, that's when you
can master a better quality of care
I'm here today to represent the views of young people. Young people want to see change and
want to work collaboratively with the NHS to see an improvement in our healthcare and
I'm here to ensure that their voices are heard and not forgotten.
We find many people from BME communities who are, their needs are not met, have
little access towards psychological therapies, have more medication, are restrained more
are locked up more and we want a service which is responsive to their needs.
The NHS needs to create the best cultures for staff and the best care for patients.
The reason I want to be involved in events like this is because I'm able to get my view
as a young person and other young people's views across to the NHS.
We're here to listen, as a board, we're listening to citizens and we're hoping as citizens ourselves
to be able to participate in an active conversation so that when we go back and sit as a board
we're actually taking in all the influences and all the really critical issues that we've
heard during the course of this, this exchange.
We don't want endless talk about patient engagement, we don't want to be consulted, we want to
be listened to. And I'm not sure that our conveners expected quite such a challenging
group but I hope that they will listen to it and they'll take it away.
We'll know by the end of the day how far we've got towards a solution which is what all of
this is about.
I just really hope that, that we're listened to and that we're fed back to and that the
things that people have asked for are progressed.