well hello my loves It's Me Jazzy Mack and today the Starbucks work from home no phones opportunity
is back you all know Starbucks we all love it and I just wanted to bring this opportunity to
you guys because someone else saw my previous Starbucks video and she shared a lot of great
news so this was from afro curly who said hello everyone and Jazzy I applied for the service
desk analyst position for Starbucks I got the job about three weeks ago and again thank you
Jazzy for providing the tips on applying for the jobs you have given us and as we read on we see
that the rate that they paid heard was 32 dollars per hour yes they provided the equipment yes they
trained her and yes she is fully remote so that opportunity has come back around I will definitely
show you all how to navigate to that opportunity but first for those of you that wanted to do
something that was a little bit more flexible some people were saying that they wanted to do
something that was overnight I have the perfect opportunity for you as well but if you don't have
much experience what I'd love for you all to do is take a look at this opportunity which is
going to be for none other than Lululemon now if you've never heard of Lululemon they are basically
um they're like an apparel company right so you've probably seen this logo before they sell like
these really high-end like you know um leggings and workout clothes and things of that nature
it's a really cool company you probably also heard Chris Rock talking about it in his comedy special
but they are hiring so a lot of you have said well Jazzy I don't have a whole bunch of experience
what can I do that's kind of like low stress you know low level they are hiring from everything
from a call center support chat support um email support so if you don't really want to be on the
phones I would highly highly highly encourage you to speak with the recruiter to say hey I want to
be more on the live chat side or I want to do more of the email support side or I want to do the text
message support side I know people have kids and things of that nature so you're like I got to do
something that's flexible so the pay is really really good now for this to be a like support
center position they pay up to 26 dollars per hour okay so this is great because they have full-time
roles and then they've also got part-time roles available as well so you have the option of
working either and what they're saying for your qualifications is they want you to have a year
of customer service experience and then be able to do two and a half weeks of full-time training
um and of course if you choose to do part-time that's totally up to you afterwards but yeah this
is a great opportunity so that link is down below now listen we're we're totally going to get into
the Starbucks interview questions but I do want to tell you about these roles first because you
need to be prepared for the role and you need to know what type of questions they're going to ask
you because if you don't pass these questions then obviously you wouldn't get the job so what
Starbucks has available there are no phones role if you come over here to their career website
it's going to be a couple of different roles so the first one that I wanted to show you is the
service desk analyst role and here is the job number for all the people that are like
I can't find it and I'm like it's there it's there so this job just got posted
um and the pay range is going to be up to eighty thousand dollars annually which is about forty
dollars per hour um we saw the previous person um they started her off at about 32 or 33 dollars per
hour so the hours are going to go from 7 30 P.M to 6 30 a.m now if you cannot do an overnight shift
no worries we've got another position here that is going to be for a day shift now this position
is as business systems analyst position here's the job number and it pays up to a hundred and
six thousand dollars annually so anywhere from 63k to 106 K okay so let's talk about these jobs what
would you do as a service desk analyst so it says you're going to provide technical assistance and
support for incoming queries related to computer systems and software and Hardware so what that is
going to kind of break down to is you're probably going to be working a ticketing system uh working
tickets and these could be tickets related to someone saying hey I'm calling from the local
Starbucks store uh our computer system shut down could you give us a reboot you know can you do a
remote or manual reboot of our system so that we can get that back up and running so you would do
those troubleshooting steps with them um and you know anything else that's related to answering
their questions or helping them get back to some sort of resolution to make sure that business runs
smoothly so your basic qualifications are going to be experienced in a call center environment um and
using a ticketing system or any type of POS system that's a fancy way of saying a cash register so
if you've worked at McDonald's you've worked at Burger King You've you've used POS systems before
okay so those are the hours again it's a very high paying role this can go up into the 80 000 range
forty dollars an hour range so yes it is fully fully remote so I just wanted to quickly before
we do the Starbucks interview questions I had to like do my shout outs because I'm proud of you
all so the raspberry experience said hey Jazzy I got the job with Enterprise for the account Fleet
coordinator thank you for letting us know about this position and sharing your knowledge about
perfecting our resumes and that person said it was kind of like a good look charm their daughter was
because they started on um March 20th so so proud of you raspberry experience and then clay Delena
said I got the Delta Elite job thank you so much for this that was the of remote work from home
like customer service job so that was the one that we talked about previously if you haven't watched
that video you can check it out I'm not sure if they're still hiring but congratulations to you
clade and then Shamika said hey just wanted to let you know or just wanted to say thank you I
was hired at Apple for the work from home job it's my fourth day of orientation and I'm so
grateful for the opportunity thank you so so much then of course jazz got hired for the Amazon role
that started February 13th and that was for the customer support uh work from home position with
Amazon and then Jay said hey Jazzy I got hired at Comcast for the inbound sales role when I tell you
sales people make crazy crazy amazing commissions I've literally seen people make six figures in
commission alone in addition to their base salary so congratulations to all you wonderful people now
when we talk about these interview questions um they're going to be similar for these roles this
is a service desk role it is probably more like a tier one uh support role but it isn't a phones
role per se it's more of like a a ticketing like help desk role and then this one the business
systems analyst role it is it's it's a similar role but you might be asked to do you know Q
monitoring or issue resolution but you're going to also probably you know work with other business
teams to provide end user support you might do um a little bit of project management it says
you're going to be a support analyst solving problems for users of our Market planning and
real estate systems throughout the world so know you're not selling real estate no that's not what
you're going to do you're supporting the system okay your technical support is what this means so
if you've got end-user support experience you've ever done anything with Enterprise systems project
management this is going to be a great role for you so let's talk about the interview questions
a lot of people get tripped up on these types of questions and honestly they're not that hard
um because here's the thing if you rehearse what you're going to say in an interview you're going
to do great so here's what you can cut here's a flow that you can use when they ask you the
question tell me about yourself or you know they're going to always ask you that so you
can state your name plus the general fact which could be your job title where you were
or a relevant degree as it relates to the job so you can say hi my name is Jazzy I currently work
as a tech analyst for a TNT and then you'll get into what you did like previously and you could
say for the past five years I used to work for a different call center with Verizon Wireless and
what I ultimately did was I started out as a level one support agent and because I just really really
loved helping customers and helping my teammates I was I was promoted to a trainer and from there
I became a team lead decided to kind of shift into a different sort of atmosphere so I took
on the job where I currently am at you know a t and then you'll go into what you love so you can
say I really love helping people I love talking to people and you know I love technology which is why
I was super excited to apply for this service desk analyst role it seems like an opportunity that has
a lot of growth opportunities and something that currently aligns with you know what I've been
doing for the past five years so I am really really excited to learn more about this role
and that's how you end it right so you didn't tell them in your life story and you told them
very relevant details and that is how you want to answer tell me about yourself this
is called the 80 20 rule okay and I'll go more into that in a different video
now they may ask you what do you know or love about Starbucks and one of the
things that you you want to make sure that you you highlight is something about the
actual product so you can say I really love the Loyalty Rewards I am a frequent uh Starbucks
um you know customer my husband often teases me and says that I should own stock in in the company
because of how much money I give it so you can point out something like that and then you may
also add in little fun facts about how you know that Starbucks was founded in Seattle back in 1971
you're familiar with the mission statement which they actually have a really cool mission statement
it's to inspire and nurture the human Spirit one person one cup in one neighborhood at a time you
can say hey I also heard that you guys are big on ethical sourcing you know fairly treating
um your employees making sure that they have Fair pay that's something that's really amazing
to me and I just heard the recent exciting news about you all bringing in a new CEO laxman and
ariseum and I think that's just it sounds like the company is going through a lot of
exciting changes right now right pretty cool pretty easy so when they say why do you want
to work at Starbucks one of the things that you can say is well you guys obviously have the best
beverages ever and my favorite beverage is the caramel macchiato oh my goodness I love it so
to work for a company where I get those types of beverages from it's just really exciting and
then you say but no seriously I've heard so many good things about how you all treat your employees
I've heard that you have taken your employees literally from being a barista to working in the
boardroom like seriously that sort of thing is so inspirational to me and it obviously
says a lot about the company's values it's you know just the leadership and that's something
that excites me so that is ultimately one of the biggest reasons why I want to work for Starbucks
easy peasy so the next question they will probably ask you are what are your strengths and weaknesses
well for me I would say that my strengths are I am a master Communicator you know I can talk
to people and get things done with people that don't like to talk or people that have you know
historically just not been big on communicating one of my other traits is I am also the person
that motivates my teammates because I've been a previous trainer I know how to motivate people
and you know I know how to learn people's working Styles and their learning styles to really pull
out the best in them and my third strength is that I'm a constant learner I am always a
student whether it is trying a new ticketing system or you know learning new guidelines
learning new customer pain points um those are my strains now I wouldn't say I have a weakness
um but one thing that I used to do is I would do everything from memory when it came to our systems
and I learned that that's great for me but it's not great for future employees that don't have
like those written instructions for how to do something the way that I was doing it so that
was that was a really big Learning lesson for me and now I just try to document every single thing
that I do even if it's how to reboot a system I put it you know in written form so yeah and then
you'll pause and see if they ask any questions or any follow-up all right so now another question
they may ask is tell me how do you stay motivated and the way that I would answer that question is
I like to stay motivated based on what our team goals are when I know that we're hitting goals or
I know that we're close to hitting goals those things really motivate me obviously customer
feedback is something that helps me stay motivated you know we definitely love to hear the positive
feedback and we also like to hear feedback about how we could improve and so those are things that
excite me because it allows me the opportunity to sometimes just be able to sit and listen
um as opposed to giving the direction so those are some of the things that motivate me you know
all right so another question they may ask is tell me about a time where you dealt with a rude
customer and what you don't want to do is say well you know what I deal with rural customers
every day and they're just such a headache this is not the place for that okay what you want to
say is well in all honesty I wouldn't say that I've dealt with rude customers I'd say that I
dealt with disappointed customers usually a customer isn't going to call in yelling and
screaming because you're a bad person they're going to call in doing that because they had
a bad experience with our product or with our service and so there was a time where I dealt
with a customer that was really upset and it was because they were supposed to get an iPhone
delivered to their house so that they could go on vacation and take awesome pictures and that
stuff and the phone was not delivered in time you know it was actually caught up like in transit or
something so what I did was I asked them what hotel they were going to be staying at and she
gave me the name of the hotel they actually was able to arrange to have the iPhone home delivered
at that hotel so that they wouldn't you know miss out on the awesome opportunity to take photos and
to just capture those memories and so I'm happy I was able to turn that customer situation around
um but yeah like I said I don't I don't think customers are rude I just think that
most of the time they've had a bad experience that ultimately they're looking for us to make better
right you guys like how I answer these questions can you tell that I'm I'm like really great at
interviewing I'm very confident about interviewing because I study these very questions before any
job I've ever applied for I always study these questions because they never change
so another question that you make it is what ticketing systems or crms have you used crms
are customer relationship Management Systems this is going to be different for everyone some of you
have used Salesforce some of you may have used uh zendesk or I don't know remedy um so this is going
to be based on your personal experience all right so I hope that you feel a lot more confident about
applying for these jobs I'm super duper excited for you let me know if you have questions I do
have the resume templates down below okay I've done the resumes for the Amazon position um for
uh Lululemon as well we've got the resumes already here if you need a resume it's there for you um
and let me know how I can help support you until the next time I will see use in the next video bye
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