(gently chiming music)
- My first Tesla-related accident
has happened on our Tesla Model X,
on my wife's Tesla Model X.
I've heard a lot of bad things about Tesla service
and about Tesla auto body.
We've tested out Tesla's service before
and kind of shown how that worked in 2019.
We had a few good experiences with Tesla service.
We had a really bad experience of Tesla service.
But I've never done anything with the Tesla auto body.
It's not through my insurance,
it's completely the fault of the other person
that backed into me.
They told me I can take the Tesla
to my auto body shop of choice,
so of course I'm not gonna take it to just any shop,
I wanna take it actually directly to Tesla.
This is an expensive car,
the parts are not easy to come by,
I wanna make sure that it's fixed properly.
And so I have to drive for two hours
to get to Las Vegas in order to drop it off,
and then get a rental car and drive it back.
I have 25 minutes remaining
until I can be on my way and get to Las Vegas,
so while I'm sitting here I wanna tell you
about what happened.
How did my car actually get wrecked?
It's kind of an interesting story.
I was at a local restaurant having lunch with my dad
during the whole home show, which was complete madness,
and my dad was there every single day
from 10:00 a.m. til 7:00 p.m. for 10 days,
watching our studio to make sure
that nobody stole any of the little things
that we had in there on display.
About halfway through the home show
I'm like, "I need to go to lunch with my dad,
"take him out to lunch and just spend some time with him
"outside of the home show," 'cause it's been so nice
that he spent all that time there.
After we we're done eating,
we were driving through the parking lot
when this older gentleman,
super nice gentleman in the handicap stall
in a Cadillac, starts backing out.
There's nowhere for me to go
with cars in front of me and then the cars on the side,
and he just backs right into the door, just backs into it.
Nothing we could've done, and there it is,
the car is smashed up.
So not that exciting of a story here...
(squeaking in fast reverse)
Its kind of an interesting story.
I called his insurance company, he has Travelers.
They were incredibly fast at actually sending me the quote
and giving me approval.
They gave me $4,200, saying that that's their estimate
of how much it's gonna cost for both of the door panels
to be fixed, and that's just off of the pictures
and videos that I sent them via their app.
And as for timing goes, just to give you a good timeline,
a week and a half ago the accident happened,
two days later I got the $4,200
and the green light from the auto insurance company,
which is really, really fast,
and then it's been five days since Tesla told me
that they are ordering in the parts,
'cause they don't want my car just sitting there
in Las Vegas.
And yesterday they finally told me
the parts are in, bring your Tesla in.
So we're gonna take this down.
Hey.
Look at that, Tesla.
This is the building.
Let's see what the back of it looks like.
Okay.
Yep, this looks like a Tesla body shop.
It's a really inconspicuous building
with a bunch of Teslas, pretty much all Model 3s.
Every one of the cars back there is a Model 3.
No cars on this side of the parking lot.
One car on this side, and it's a Progressive Insurance car.
And then there's your entrance.
All right, they are super nice here.
This turns out this used to be the service center
and the sales center and everything for Las Vegas, Nevada,
until about two years ago when they built the location
that it's at now, where you saw me pick up Model X,
where you've seen me stop and charge at all the time.
I had no idea, so that's why it seems pretty empty here
and why the windows are blacked out,
because they don't need people to see inside
and see the cars, but inside
its a full-on service center in there.
They're going to take the car,
they're going to fix the stuff that is broken on the side.
Hopefully it'll take 10 days from now, we'll see.
Goodbye car, next time you see this
it's gonna be fixed and beautiful.
(mellow electronic music)
Got my rental car, and it is not a Tesla.
Now, full disclosure, this is the insurance company
getting me the rental car, this isn't Tesla saying,
"You need this gas car."
But a Nissan Armada, even has Utah license plates,
which is nice since I got it in Nevada.
Now I'm driving home, filling up with gas,
which is something that I don't do very often.
I got this giant gas guzzler,
which is actually really nice to drive on the road trip.
I haven't had range anxiety at all.
Gas cars are still pretty dang nice.
(blower motor humming)
(soothing music)
- Well, well, well, we need an update on this car situation.
It has been two weeks, I think, now.
I need to check all my text messages
and figure out how long it's been,
but the good news is we are set right now.
The bad news is the entire world has gone mad
over the last two weeks, ever since I dropped off my car.
So now I have to return the rental car,
otherwise they're gonna start charging me personally,
and I have to go and pick up the Tesla from Las Vegas,
which is two hours away from here.
It's not really mandatory quarantine right now,
but we've pretty much been home this whole time.
Now I need to travel to Las Vegas.
All of the hotels are shut down,
so I wanna go see what that looks like.
We're gonna have to go charge the Tesla to get it back,
but I really need my Tesla, so we're gonna go.
Leslie has decided to give me these, and I gotta--
- Ignore this! - Carry this with me.
I'm gonna wipe down the Tesla, our own car,
before I drive in it.
I'm gonna wipe down the Version 3 Superchargers
before I supercharge, and this is gonna be an adventure.
I feel like it's some movie right now
and I'm about to go out to battle right now.
The apocalypse is goin' on and I've gotta find my way
across, through Las Vegas that's abandoned.
Dodge all the zombies.
Let me update you what it's looked like
and what Tesla has communicated with me
throughout the entire process.
Has it been an easy process, a hard process?
And then we gotta see the car and see what it looks like.
(upbeat dance music)
All right, we made it to Las Vegas.
I've got my Clorox wipes.
I will say, what is this car?
Nissan somethin'.
It has been a fantastic car, and now my kids
are kind of wanting to get a big SUV
'cause it's so comfortable inside.
It rides really nice, and as much as I love Tesla,
it's been really nice to just park this thing outside
for like four or five days and not even think about it.
And then you come out and you just get in it
and drive it and it has gas in it.
It's pretty dang nice.
I know Teslas are great, but range anxiety
and charging sometimes gets a little bit annoying.
Here she is, check out the door.
It is smooth as can be and all fresh.
Does the falcon-wing door open?
Oh yeah, that looks really good.
The one thing, obviously, is this right here.
We are going to need to put some new finish on here,
but that's not something that an auto body shop does.
This is an aftermarket thing that we do with the black wrap.
I can have the guys at LUXE throw some on there
super easily, but overall, super easy.
Okay, so here's the deal.
I wanna tell you about the process, how long it took,
all that data, how much did it cost?
But first I wanna go to the Version 3 Supercharger
off of the Strip, see how the madness is
with the coronavirus, but then also charge the car.
And I need to disinfect my steering wheel.
(upbeat dance music)
I got all the coronavirus, or potential coronavirus,
off of here. (laughs)
This whole world seems so ridiculous these days.
All right, hey, take care. - Be safe, bud.
All right, let's get to the Version 3 Supercharger
and get this car charged so we can hit the road.
I had to make one stop outside
before I go to the Supercharger.
Typically, at 5:00 p.m. on a Thursday,
this place would have a line of about 50-100 people
waiting to get a picture in front of this sign right here,
and now there's about five people that are here
and there's actually no line.
This is very odd to be in Vegas and to see this,
but this is where we're at.
I've been coming to Vegas for work
or for vacation for about 15 years now,
and I know there's been some hard times, 9/11 was hard.
In 2007, when the economy crashed
and companies were actually looking bad
for actually coming to Vegas and holding conventions,
that was a really tough time, but this one seems different.
When have all of these hotels and casinos
completely shut down, not even one person
staying at these hotels.
You can't even get in there to Aria.
It is just completely shut down.
Never seen anything like this before.
With a city, and also a state,
that depends so much on tourism and so much on gambling
and so much on people just staying here
for conventions and different things,
this is gonna be a hard one to come back from.
And I know it's only a few weeks of a shutdown,
or only a month, maybe,
but there's a lot of companies here
that are probably never gonna come back.
I would imagine a lot of the part-time employees
are just bailing, they're just going to California,
they're going to Utah or Colorado or wherever
to try to find some part-time work,
because a lot of them at the hotels,
it's not like they were furloughed.
They actually just lay these people off.
It could be, some of the locals are telling me
that maybe it's because of the unions,
and the unions have gotten so big with the hotels
that this is a chance for the hotels
to just say, "Hey, because of this reason
"we're laying everybody off,"
and then when they come back online
they can hire back the people that they want
and go back to the numbers that they want
and not have to worry about the unions.
So a lot goin' on here, but overall
it is just pretty sad to see what the impact is.
Well, surprise, surprise, we are pulling up
to the Supercharger right now,
the Version 3 Supercharger just of off the strip,
and there are...
No cars here.
Nothing, no cars at all.
And what's interesting is the arm is not here.
You don't have to enter in the code.
You can just go right in, what happened to the arm?
They just literally took it off.
You can see that it's off the thing.
I can't imagine this as a permanent thing,
because in the Tesla app it still says
that the charger has a code.
Maybe it's because nobody's going to these hotels
and nobody's going to these restaurants,
they don't need to have it up.
(soothing music)
And we have guys in full military clothing
just randomly pulling up to this spot.
24 Superchargers, and I am the only one here.
This is literally a modern-day ghost town right now
in one of the busiest cities in the world.
One of the most popular cities in the world.
At one of the only Version 3 Superchargers in the world.
And I'm the only one here, this is unreal!
When I first started making this video
about my car being in an accident,
I never would've expected
that the world would completely change in two weeks.
Maybe this is a temporary thing.
Maybe it's just gonna be a couple of weeks
and it'll be done, but regardless,
this is gonna have an impact and this is insane.
Let's talk about the Tesla repair
and how long it took and how much it cost
while I'm sitting here charging
at the Version 3 Supercharger.
First of all, they told me
it was going to take an estimated 10 days,
and I think they stayed pretty close to that.
It ended up being 16 days,
but if you count the weekends in there
with the business days, it's pretty close to that,
and you would expect some things
to take a little bit longer.
It turns out the Las Vegas auto body shop
does not have their own paint bay,
and so even though they got the repairs quickly done
on the door, they had to take the car
to a third-party paint shop,
and that place actually took a bit longer
because they don't have as much control over it
as they would if it was in their own place.
So 16 days is not too bad.
The insurance company for the other person
that actually hit my car paid for the rental car,
and they ended up extending it the whole time
until I returned the car back,
so I didn't have to pay for any of that.
I also didn't have to pay for any of the repairs.
Originally, the insurance company gave me $4,200
in order to fix this.
That was their estimated damage
based off of the pictures and the videos
that I sent them, and it ended up staying
pretty close to that.
It ended up being about $5,000, so $800 more
than the original estimate.
There were some parts inside that got crinkled up
a little bit that they had to fix with the falcon-wing door,
and that pushed it up an extra $800.
Overall, Tesla auto body was pretty quick,
very quick, they stayed to their estimates,
and the insurance company paid for all of it,
I didn't have to pay anything out of pocket.
My car has now actually been in an accident.
It was like the wimpiest accident ever
by this nice older gentleman.
But I can't complain about the process that Tesla did.
Now the question is, a lot of you guys might say is,
"Well, they know that you're a YouTuber
"and they know that you document this stuff."
I never actually showed my camera in there,
I never took the camera inside of the facility.
I think it's inappropriate to film them
inside of their work.
And I didn't tell them that I was making a YouTube video
or that I was a YouTuber.
At the same time, this is the same area
where I did make a video about Tesla service,
and how they totally forgot that my car was there
and they left it there for like a week
until the battery almost died,
and then they finally fixed it
and it was kind of a crazy thing.
So there's a chance that my account is flagged
that whenever I send something to them
they get it done faster, but my overall impression
of the Tesla auto body shop and service center
is that they know what they're doing at this point.
They've had years to refine this and work on it.
The caveat to that is that is my experience
as of bringing the car in before the whole world collapsed
from all that's going on.
And now that Tesla's closing down their Fremont factory,
they're closing down their New York factory
to let their employees stay home
because the world has kind of changed a bit
over the last little bit, there is a chance,
I'm not saying this is gonna happen,
I don't have inside knowledge, but there's a chance
that they lay off some employees in order to save costs,
to save some cash in-house,
and auto body and service times might even take longer
for vehicles while Tesla tries to recoup the cost
of not selling as many cars.
Obviously, if people are out of work
and they're stuck at home, they're not going to be
spending money on premium-priced vehicles
that you actually have to take extra effort to charge
the thing when you're on road trips and going to work,
and every day thinking about it when it's at your house.
Most likely, people are going to stick with the vehicles
that they have right now, or look for something
maybe a little bit more economical.
And Tesla did fantastic work on the car.
It looks nice and clean.
I'm happy to have it back,
and even more importantly than that,
I'm happy for the world to go back to normal,
or whatever the new normal is.
I hope that it's close to what it was before,
because this is some weird times.
This seems so strange to be in a modern-day ghost town
here in Las Vegas.
I think my car is charged up enough.
I cleaned this thing plenty with the Clorox strips.
I don't need to hold it with that anymore.
And with that, I am out of here,
and I don't even have to pay to get out,
which you usually have to pay if you stay here
for longer than 45 minutes,
'cause they literally just took the arms
off of the gates, what is up with that?
Super strange.
As I head home, just wanna say thank you,
guys, for watching.
Thanks for being part of "WHAT'S INSIDE? FAMILY."
Back to the house, I didn't actually touch
anybody's hands, I washed everything that I touched,
and I can go back to being under quarantine at the house.
Yippee for that.
Dodge all the zombies.